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Reviews of Hotel Valle Bonito, Valle de Bravo

3 out of 5
Hotel Valle Bonito, Valle de Bravo
Porfirio Diaz 105, Valle de Bravo, MEX

Reviews

8.6

Excellent

Rating 10 - Excellent. 71 out of 145 reviews" "
Rating 8 - Good. 53 out of 145 reviews" "
Rating 6 - Okay. 13 out of 145 reviews" "
Rating 4 - Poor. 2 out of 145 reviews" "
Rating 2 - Terrible. 6 out of 145 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were extremely nice! They told us where to go, hours, times and even activities to do around town. We met the owner and she was great as well as the gentleman that cares for the property at night, GREAT JOB!
Stayed 2 nights in May 2024
Response from Management on 17 May 2024
We're delighted to read your positive comment. Thank you for highlighting the quality of our service and hotel amenities. We're honored to be part of your travel memories and hope to welcome you back in the future.

10/10 Excellent

ann

Stayed 1 night in Feb 2024
Response from Gerencia on 19 Feb 2024
Estamos encantados de saber que tu estancia fue tan agradable. Agradecemos tu calificación. ¡Esperamos darte la bienvenida nuevamente en nuestro hotel!

10/10 Excellent

ann

Stayed 1 night in Feb 2024
Response from Gerecia on 19 Feb 2024
Estamos encantados de saber que tu estancia fue tan agradable. Agradecemos tu calificación. ¡Esperamos darte la bienvenida nuevamente en nuestro hotel!

6/10 Okay

AUDIEL, LIND

It was ok for the money The hot water was very little WiFi didn't stay connected Best thing was your a block from gardine! Lots of good things there !!
Stayed 1 night in Dec 2023
Response from Management on 2 Jan 2024
We sincerely appreciate your kind comment! We take pride in knowing that you enjoyed your stay at our hotel. We hope to welcome you again soon to provide another exceptional experience.

10/10 Excellent

Elsa

Stayed 2 nights in Apr 2023
Response from Noah on 4 May 2023
Thank you for your appreciation, Elsa! We hope to give you a consistent service every time. Regards, Noah

8/10 Good

jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 4 nights in Apr 2023
Response from Noah on 4 May 2023
Hi, Jose! We are glad to see that you liked our services. Regards, Noah

4/10 Poor

Sheila

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid more money for the balcony, but the website didn't describe, and the cleaning should be improved, it was not cleaning
Stayed 1 night in Jan 2023
Response from Eva on 7 Feb 2023
Hi, Sheila! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Eva

10/10 Excellent

Erika

Stayed 3 nights in Dec 2022
Response from Ammy on 27 Dec 2022
Hi, Erika! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

6/10 Okay

Charles

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Too bad I can't upload a photo. But the shower hot faucet had a sign that read: "wait 5 to 10 minutes" Cannot believe this--what a water waste!!! Property owners should deal with this! It's immoral to allow such waste!
Stayed 1 night in Aug 2022

10/10 Excellent

K

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Value for money
Very nice stay. Great location. Angie on reception was very helpful. Great value for money.
Stayed 3 nights in Apr 2022
Response from Joey on 4 May 2022
Hi, we appreciate your valuable feedback. Looking forward to hosting you soon with a superb experience. Regards, Joey

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to center
Stayed 2 nights in Feb 2022
Response from Ammy on 7 Feb 2022
Hi, Jacqueline! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

8/10 Good

humberto a

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2021
Response from Ammy on 23 Nov 2021
Hi, thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Cheshta on 18 Oct 2021
Thanks for the positive rating, Ignacio! Hope to welcome you again soon. Regards, Ivy

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
1. Me encontré con pelos (varios) en la cama al momento de llegar a la habitación. 2. El ruido en fin de semana por la noche hace imposible (sin exageración) poder dormir en toda la noche. Enfrente del lugar hay un antro el cual cerró hasta las 4am, el personal de dicho antro se la sigue en la calle hasta las 5:30am con el volumen a todo de un coche con bajos lo cual hace temblar las ventanas. 3. No se menciona antes o al reservar que no se aceptan tarjetas AMEX. Si quieres al menos dormir y limpieza no es el lugar adecuado ya que puedes encontrar mejores lugares por igual o menor precio.
Stayed 1 night in Aug 2021
Response from Noah on 16 Aug 2021
¡Lamentamos las molestias que has tenido. Hemos marcado una nota para la experiencia que tuvo esta vez. Tenga la seguridad de que nos esforzaremos por garantizar una estancia agradable con nosotros en el futuro. Saludos, Barbara

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó el hotel. Muy amable y limpio!!
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Nayeli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021
Response from Chris on 29 May 2021
Hi, Nayeli! Glad to see that you have rated us positively. Hope to serve you soon with a wonderful stay. Regards, Christina!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic hotel but very clean and in an excellent location 1 block from the town square. Hotel doesn’t have its own parking lot but we were able to park on the street right outside without issue. Great value for the price.
Stayed 2 nights in Apr 2021
Response from Arthur on 30 May 2021
Thank you for rating us. We have duly noted your feedback and ensure better services in the future. Regards, Arthur

8/10 Good

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2021

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valle Bonito
great place for the price
Stayed 3 nights in Jan 2021

6/10 Okay

Yez, Mexico

Liked: Cleanliness
No me gusto que no me apoyaron cuando llegue a dejar mi equipaje con ellos , y también no me gusto que mintieron en que tenían estacionamiento gratis no es verdad , el hotel en general esta bonito y el cuarto también .
Stayed 3 nights in Nov 2020

8/10 Good

Sarah

Stayed 3 nights in Nov 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Oscar

Liked: Staff & service, property conditions & facilities, room comfort
Small and cozy
The hotel is small and cozy. Location was great! My room was small but I knew it was going to be. The bed was a little dirty(comforter) some hair and some type of dirty but I didn’t use that to cover me. The shower water pressure was almost not there lol it was funny because I’m used to feel like I’m under a waterfall when I’m taking a shower but you just have to work with it. The people at the front desk very friendly. I think there is a club close by because I heard the music late at night but that wasn’t a big deal. They have a beautiful terrace that for some reason no one takes advantage of, it was a nice view. They close the doors around 10:30-11 pm but you can just ring the doorbell for them to let you in. Overall it was a nice stay.
Stayed 3 nights in May 2019

10/10 Excellent

Valentina, Detroit, MI

Travelled with family
Liked: Cleanliness, staff & service
This property is a good budget option for a stay in Valle de Bravo. Hotel has a perfect location. You can walk everywhere, to the center, restaurants, shore. Hotel staff is friendly. My only discomfort was no air conditioning in the room. It was quite hot inside. Other than that I recommend this hotel to those who does not want to spend over $100 per night.
Stayed 3 nights in Mar 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Typical Accomodations
This hotel is off the main thoughofare and not walking distance close to the abundant shops and restaurants situated in more heavily trafficked areas. That being said I found a taco bar on the corner only a few meters from the hotel for dinner and it was good. Across the street from the taco bar is a hotel/restaurant I found for breakfast and it was excellent. The staff provided me a room with a balcony over the street. I liked the balconey and sat outside for a couple of hours drinking beer which I purchased at the store right next to the hotel. The room itself was a typical of local accommodations. Clean, fairly comfortable, full size bed, and no heat or air conditioning. Plenty of blankets for the cool night but I am not sure about hot summer nights. The not so hot water in the shower took a long time to heat up and never got hot. It was pleasant but if you enjoy a hot shower like I do then you will be disappointed. There was some street noise but that was to be expected. I sleep in a king size bed so downsizing to a full size bed takes some getting used to and since most people travel in couples this is something to consider. All in all not bad for the price. Yes, I would stay again if I was once again alone.
Stayed 1 night in Feb 2019
Response from CASYLDA on 10 Mar 2019
GRACIAS POR SUS COMENTARIOS, LO TOMAREMOS EN CUENTA Y SEGUIREMOS MEJORANDO NUESTRO SERVICIO PARA UDS, BEN DÍA

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Jan 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice simple clean one block from the plaza, perfect for the price
Stayed 1 night in Nov 2018

2/10 Terrible

Sagiv

Liked: Cleanliness
Disliked: Staff & service
Worst guest service I've ever experienced.
I have never felt so unwelcomed as a guest. We checked in for 3 nights. The first night was nice, the evening clerk gave us a nice room with a nice terrace (#9). However, the following morning, the (owner?) asked us "are you checking out? what room are you in?" We told her #9 and no, and she said "we have to move you because you didn't pay for this room". We were pretty sure we did... we were heading out to breakfast and she made us pack our things and move immediately to check other guests in at 12. She forced us to move to an inferior room (#15, without a terrace or windows), claiming that "we paid for a cheaper room". There are 2 room options: single (1 bed) or double (2 beds). We paid for a single and thought maybe there was an option with the terrace so didn't argue at that time and moved, forcibly, to room 15. However, I checked the website, and the room we paid for is the SAME room that we stayed in! The evening clerk called the owner to ask, and she said "no they were always in the other unit" (#15). He checked the guest book and it showed that we were indeed in #9. She lied to him as well as to us. Whatever I think of the location and hotel itself doesn't matter. I will never stay there again nor recommend anyone else stay there if they value guest service, even a little bit.
Stayed 3 nights in Nov 2018

8/10 Good

Elia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto mucho el apoyo del personal para q sea unica y hermosa tu estancia y conocer el hermoso lugar turistico son muy atentos y acomedidos lo q me quedo debiendo fue el funcionamiento del televisor se q no es tan necesario pero se pixeleaba y se quedaba sin volumen por mucho tiempo y me costaba trabajo el poder saber de noticias sobre los incendios q estaban ocurriendo en el tiempp de mi estancia .
Stayed 3 nights in May 2024
Response from Gerencia on 17 May 2024
Agradecemos tu calificación y comentarios sobre tu estancia. Tomaremos tus observaciones en cuenta para mejorar. Esperamos que vuelvas en el futuro para brindarte una experiencia excepcional. ¡Gracias por elegirnos!

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me pareció grandioso el hospedaje, la cama podría mejorar ya que el colchón está algo gastado por lo que resulta no tan cómodo, tampoco hay ventilador de cielo lo cual sería un punto a considerar ya que las temperaturas son altas por el día, en general me sentí demasiado a gusto en ese lugar. Sin duda volvería una y otra vez, mi habitación tenía balcón y fue genial !!! Poder estar ahí en el aire fresco por las tardes noches, no quería irme ! El personal muy agradable Gracias en vdd!
Stayed 3 nights in Apr 2024
Response from Gerencia on 29 Apr 2024
¡Gracias por tu maravilloso comentario! Nos alegra saber que disfrutaste de una estancia increíble en nuestro hotel. Esperamos verte de nuevo pronto. ¡Gracias por elegirnos y por compartir tu experiencia!

8/10 Good

Zaely Rosalina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo muy bien, es un hotel modesto, pero tienes todo caminando, la atención del personal muy buena Lo único malo son los colchones, ojalá que los cambien
Stayed 3 nights in Apr 2024
Response from Gerencia on 23 Apr 2024
Agradecemos tu calificación y comentarios sobre tu estancia. Tomaremos tus observaciones en cuenta para mejorar. Esperamos que vuelvas en el futuro para brindarte una experiencia excepcional. ¡Gracias por elegirnos!

10/10 Excellent

Anuar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio. Muy bien ubicado, barato y ameno :).
Stayed 2 nights in Mar 2024
Response from Gerencia on 1 Apr 2024
Nos alegra leer tu comentario positivo. Gracias por destacar la calidad de nuestro servicio y las comodidades del hotel. Estamos encantados de ser parte de tus recuerdos de viaje y esperamos darte la bienvenida de nuevo en el futuro.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicacion, servicio y limpieza wifi inestable
Stayed 1 night in Jan 2024
Response from Gerencia on 9 Feb 2024
¡Agradecemos sinceramente tu amable comentario! Nos enorgullece saber que disfrutaste de tu estancia en nuestro hotel. Esperamos poder recibirte nuevamente pronto para ofrecerte otra experiencia excepcional.

10/10 Excellent

VLADIMIR OCTAVIO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Gerencia on 9 Feb 2024
Estamos encantados de saber que tu estancia fue tan agradable. Agradecemos tu calificación. ¡Esperamos darte la bienvenida nuevamente en nuestro hotel!

10/10 Excellent

Oscar

Stayed 1 night in Jan 2024
Response from Gerencia on 24 Jan 2024
Nos llena de satisfacción saber que cumplimos con tus expectativas. Siempre nos esforzamos por brindar a nuestros huéspedes una estancia excepcional. Te esperamos con los brazos abiertos en tu próxima visita.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inmejorable ubicación
Aun cuando lo "malo" del hotel es que no tiene estacionamiento lo compensa muy bien por la inmejorable ubicación que tiene
Stayed 2 nights in Jan 2024
Response from Gerencia on 24 Jan 2024
Nos alegra leer tu comentario positivo. Gracias por destacar la calidad de nuestro servicio y las comodidades del hotel. Estamos encantados de ser parte de tus recuerdos de viaje y esperamos darte la bienvenida de nuevo en el futuro.

10/10 Excellent

Arturo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recomendable muy atentos y seguro
Stayed 1 night in Jan 2024
Response from Gerencia on 4 Jan 2024
Nos alegra leer tu comentario positivo. Gracias por destacar la calidad de nuestro servicio y las comodidades del hotel. Estamos encantados de ser parte de tus recuerdos de viaje y esperamos darte la bienvenida de nuevo en el futuro.

8/10 Good

IVAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viajando ando…
Excelente ubicación en pleno centro aunque no tiene estacionamiento. La habitación es cómoda aunque las que tienen terraza hay mucho ruido del exterior. Lo único malo fue la regadera que tiene una presión muy mínima, tarda en salir el agua caliente y solo sale tibia. Por querer ahorrar agua se termina desperdiciando porque se tarda uno más tiempo en bañarse. En general buena relación costo-beneficio
Stayed 2 nights in Dec 2023
Response from Gerencia on 2 Jan 2024
Apreciamos tus comentarios sobre tu reciente estancia en nuestro hotel. Lamentamos que no hayas quedado completamente satisfecho. Estamos comprometidos en ofrecer experiencias gratificantes a nuestros huéspedes y tomamos tus observaciones en serio. Trabajaremos en las áreas mencionadas para garantizar mejoras significativas. Esperamos que puedas considerar brindarnos otra oportunidad para demostrarte nuestro progreso. Tu satisfacción es importante para nosotros.

10/10 Excellent

Angelica

Stayed 1 night in Dec 2023
Response from Gerencia on 4 Jan 2024
Nos alegra leer tu comentario positivo. Gracias por destacar la calidad de nuestro servicio y las comodidades del hotel. Estamos encantados de ser parte de tus recuerdos de viaje y esperamos darte la bienvenida de nuevo en el futuro.

10/10 Excellent

Diana Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Ava on 12 Oct 2023
Thanks for rating us superbly, Diana! Glad to know that you loved our services :) Regards, Ava

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una estancia muy agradable, la habitación muy cómoda y limpia. El personal muy atento y amable. Excelente ubicación.
Stayed 3 nights in Sep 2023
Response from Ammy on 30 Sept 2023
Hola, Gabriela Sentimos las molestias ocasionadas. Nos gustaría darle las gracias por compartir tan valiosos comentarios. Definitivamente podemos trabajar en ello para asegurarnos de que su próxima estancia resulte ser impresionante. Saludos, Tim.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Sin agua caliente
No había agua caliente. Tuvieron que prender un calentador y al siguiente día nuevamente agua fría.
Stayed 1 night in Aug 2023
Response from Dewi on 12 Sept 2023
¡Parece que no estás completamente satisfecho con nuestros servicios! Tenga la seguridad de que hemos tomado nota de este problema y nos esforzaremos por garantizar mejores servicios en el futuro. Saludos, Dewi

8/10 Good

Marco Antonio

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2023

6/10 Okay

ricardo jose

Liked: Cleanliness
Stayed 1 night in Aug 2023

6/10 Okay

Andrea

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lo unico que no me gusto fue que no tenia aire acondicionado
Stayed 1 night in Jun 2023
Response from Bárbara on 26 Jun 2023
¡Hola, Andrea! Gracias por dedicar su valioso tiempo a escribir esta reseña. Los comentarios y sugerencias de nuestros valiosos huéspedes como usted siempre nos motivan a mejorar continuamente. Saludos, Bárbara

10/10 Excellent

BRENDA

Stayed 1 night in May 2023
Response from Lisa on 24 Jun 2023
Hey, Brenda! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Lisa

6/10 Okay

Nicolás

Travelled with partner
Liked: Staff & service
Está ubicada en una excelente locación, el hotel es graduable y cuenta con gente muy amable, sin embargo, solicité por primera vez un ventilador ya que la habitación no tenía y me dijeron que no había, en la noche traté nuevamente y me lo llevaron de inmediato; otro punto para mejorar es el mantenimiento de la madera, pues hay termitas y la cama se llenaba de pedacitos de madera que sueltan las termitas.
Stayed 1 night in Jun 2023
Response from Ava on 7 Jun 2023
Sentimos decepcionarte, Nicolás. Podemos entender que su estancia con nosotros no ha sido agradable. Sin embargo, nos esforzaremos por mejorar nuestro servicio. Danos otra oportunidad y nos aseguraremos de que usted experimentaría la comodidad y la hospitalidad que nos caracteriza. Esperamos darle la bienvenida pronto :) Saludos, Ava

6/10 Okay

Ana teresa

Travelled with family
Liked: Cleanliness, staff & service
Dos estrellas.
La habitación limpia, sin embargo si te querías bañar tenías que avisar porque no tenían prendidos los calentadores, las toallas no las cambiaban y se escucha todo de los cuartos de a lado y de arriba, no tiene estacionamiento. Lo único bueno es la ubicación
Stayed 2 nights in Apr 2023
Response from Ammy on 10 May 2023
Disculpa los problemas que has tenido, Ana. Hemos tomado nota de su experiencia esta vez. Tenga la seguridad de que nos esforzaremos en el futuro para garantizarle una gran estancia con nosotros. Saludos, Tim.

10/10 Excellent

GERARDO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradable estancia.
Todo muy bien, muy limpio, cómodo, personal atento, excelente ubicación.
Stayed 1 night in Apr 2023