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Reviews of Sakura Cross Hotel Ueno Okachimachi

2.5 out of 5
Sakura Cross Hotel Ueno Okachimachi
2-10-12 Kojima, Tokyo, Tokyo

Reviews

8.6

Excellent

Rating 10 - Excellent. 23 out of 50 reviews" "
Rating 8 - Good. 21 out of 50 reviews" "
Rating 6 - Okay. 4 out of 50 reviews" "
Rating 4 - Poor. 1 out of 50 reviews" "
Rating 2 - Terrible. 1 out of 50 reviews" "

9.4/10

Cleanliness

8.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

hua

In general, it is fine
Stayed 1 night in Dec 2023

8/10 Good

Diana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The space and decore in this property is great, our family loved it. If you are allocated a room for 4 people, be prepared to walk up 5 flights of stairs. There is a humming noise that drones on throughout the night. If you are a light sleeper, you are likely to be affected. This hotel does not have a washing machine. It has a jug but no complimentary tea or coffee.
Stayed 3 nights in Feb 2020

4/10 Poor

Abdullah

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Sakura Cross!
Checking in was a nightmare. Reached in the middle of the night and had to self check in as there is no staff available at night. Hotels.com booking reference was not acceptable. Then managed to find another reference that was emailed by the hotel. The lobby is virtually non existent. Too congested a place. The high tech bathroom gadgets had no English instruction, everything in Japanese. Was not happy at all.
Stayed 4 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
Hotel staff work without service mind.We have big 4 luggage, arrive at the hotel about 2 pm. staff said "check-in time is 4 pm. Can't keep the luggage here. Especially if i want check-in before 4 pm. I have to pay 4000 Yen. So bad. And my room is the 5th floor. me and friends must carry the lugage go to the room without elevater.4 lugage, 15-20 kilogram / lugage.
Stayed 5 nights in Jan 2020

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019

10/10 Excellent

Gertrude

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel, newly remodeled, very clean. Guest needs to retrieve message for reservation confirmation number before arrival and it is self check in, no staff. Property has 5 floors and no elevator.
Stayed 2 nights in Dec 2019

10/10 Excellent

Gerlie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A cleaner place would be hard to find, we all enjoyed our stay even if there was a typhoon!!!
Stayed 2 nights in Oct 2019

10/10 Excellent

MEI FUNG

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
很舒服, 位置方便, 附近也寧靜, 餐廳在附近也很方便。
Stayed 1 night in Apr 2024

8/10 Good

MAI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Miwa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とてもキレイで快適でした。
Stayed 1 night in Mar 2024

10/10 Excellent

Mika

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
室内も綺麗でスタッフさんの対応もよく、とても満足しました！ 近くに夜までやってるスーパもあり少し歩けばコンビニもあるので、立地も良いかなと思いました！ 夜少し騒いでしまったのでそこが反省点ではございます...ご迷惑おかけしてたら大変申し訳ありません。 この度は丁寧な対応ありがとうございました！
Stayed 1 night in Feb 2024

10/10 Excellent

Ming-Ching

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

8/10 Good

Takahiro

Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel to stay
A very convenient hotel; has 7-11 at nearby and subway station is 3 mins away. Have a good experience for two nights stay.
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5階建てでのエレベーターがないホテル チェックインはタブレットで対応でした 入るのに全員の個人情報登録しないといけないので少々時間かかりました 8人で泊まったのですがキャリーケースを4階からエントランスまでもっていってくれました
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Eri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても綺麗で広くて満足でした。 エレベーターが無いので上の階だと荷物が多いと大変かもなとは思いましたがとても居心地のいい空間でした。
Stayed 1 night in Nov 2023

8/10 Good

アユミ

Liked: Cleanliness
Stayed 2 nights in Sep 2023

10/10 Excellent

??

Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
入住手續非常麻煩，更本不知道需要驗證碼還需要找一直躲在門簾後電話聊天的工作人員詢問，第三天打掃房間完雖然朋友還在房間內休息們也沒關！
Stayed 3 nights in Sep 2023

10/10 Excellent

RYO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とてもキレイなホテルでまた利用したいです
Stayed 1 night in Sep 2023

6/10 Okay

ことみ

Stayed 2 nights in Jul 2023

8/10 Good

JIA QIAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間打掃得很乾淨整齊，睡得很舒服，也因為退房及行程關係，需要寄放行李，飯店人員很貼心地答應了我們的特殊需求。飯店沒有電梯，有沉重大型行李的要慎重選擇，飯店在網站上都有備註清楚沒有電梯。
Stayed 1 night in Jul 2023

6/10 Okay

MAYUMI

Stayed 1 night in May 2023

10/10 Excellent

PEI WEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Satsuki

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
良かった点は、全体的に綺麗だった。 改善してほしい点は、ボディータオル（スポンジ）がなかっく、お風呂入るまで気が付かなかった。 ヘアブラシもあると嬉しい。 あと、部屋によるのかもしれませんが、お風呂の排水溝の匂いが気になる。（特に朝） スーパーやコンビニも近いので便利です。 ランドリーも徒歩5分ぐらいであったので助かります。
Stayed 3 nights in Jul 2022

8/10 Good

SAYAKA

Stayed 3 nights in Apr 2022

10/10 Excellent

FUJII

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

かえ

Stayed 1 night in Nov 2021

8/10 Good

서연, 서울

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
친구와 편리하게 이용했어요
Stayed 2 nights in Dec 2019

8/10 Good

Leila

Stayed 5 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

10/10 Excellent

Taka.A, 福岡

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
ファミリーだったり、友人同士などには凄くピッタリのホテルでした。駅近でもあるので、また利用したい気持ちの良いホテルでした。
Stayed 2 nights in Mar 2020

10/10 Excellent

Chien-Chia

Stayed 3 nights in Feb 2020

10/10 Excellent

Tania Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in confuso
Check in meio confuso, não recebi o código por e-mail e ficamos perdidos.
Stayed 5 nights in Jan 2020

8/10 Good

Cheng-Lung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
自助旅行好選擇
除了沒電梯外，其他都很不錯。
Stayed 2 nights in Jan 2020

10/10 Excellent

yuko

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
コネクティングルーム使用なのか、隣の部屋がドアを開けようとガチャガチャうるさかった。 部屋自体は、とても綺麗だし、寝るだけなら十分満足です♪
Stayed 1 night in Dec 2019

8/10 Good

ATSUHIRO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

ヤス, 横浜市

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
とても綺麗で清潔感のあるホテルでした。 家族4人で安く泊まれたので満足してます。 ただチェックインが他のホテルと違ったやり方で時間がかかってしまったのが残念です。
Stayed 1 night in Dec 2019

10/10 Excellent

KA PO JOE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Yi-He

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯的飯店，但是要慎選
飯店沒有電梯！有沈重行李箱要慎選， 前台功能幾乎沒有，要自行登錄入住， 完全不會幫忙收貨的功能。 飯店附近有超市、便利商店，對面有小公園， 其實在「新禦徒町站」，到上野還要換線，其實不算方便 適合背包客，沒有大型行李、愛走路走樓梯的旅客入住
四人房
Stayed 5 nights in Dec 2019

8/10 Good

Wei-Ting

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境乾淨舒適，離地鐵站也很近，唯獨沒有電梯，若住高樓層有帶小孩及大行李會有些不便,此外一切都很棒！
Stayed 1 night in Nov 2019

8/10 Good

Chihyuan

Liked: Cleanliness, property conditions & facilities, room comfort
無
無
Stayed 1 night in Sep 2019

8/10 Good

雅冠

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
広くて綺麗で安いし近くに安い駐車場もあるので最高でした。
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
交通方便住宿乾淨實在適合做東京自助旅行住宿的好地方，下次去東京還是會建議住宿
Stayed 2 nights in Sep 2019