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Reviews of The Grosvenor

3 out of 5
The Grosvenor
26 Cains Terrace, Timaru

Reviews

7.8

Good

Rating 10 - Excellent. 182 out of 702 reviews" "
Rating 8 - Good. 306 out of 702 reviews" "
Rating 6 - Okay. 143 out of 702 reviews" "
Rating 4 - Poor. 53 out of 702 reviews" "
Rating 2 - Terrible. 18 out of 702 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Dan

Travelled with group
Liked: Amenities
Clean tidy nice rooms
Stayed 2 nights in May 2024

10/10 Excellent

Deirdre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was super clean and comfortable. The hotel had easy parking across the street and the location is very convenient to shopping and dining. The dining room/bar downstairs was great with very personable staff. We highly recommend!
Stayed 1 night in Apr 2024

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with my stay, short but no issues, nicely appointed room.
Stayed 1 night in Apr 2024
Response from TG on 25 Apr 2024
Thank you for your review.Kind regards,The Grosvenor

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beautiful grand old building
Stayed 1 night in Apr 2024
Response from TG on 25 Apr 2024
Thank you for your review.Kind regards,The Grosvenor

6/10 Okay

James

property is tired
Stayed 6 nights in Mar 2024
Response from TG on 25 Apr 2024
Thank you for your review.Kind regards,The Grosvenor

4/10 Poor

Deborah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from TG on 25 Apr 2024
Thank you for your review.Kind regards,The Grosvenor

8/10 Good

Julian, Christchurch

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the room, nice and modern, comfortable, for an old hotel.
Stayed 1 night in Mar 2024
Response from TG on 25 Apr 2024
Thank you for your review.Kind regards,The Grosvenor

8/10 Good

Brian

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was only walking distance from or venues.
Stayed 3 nights in Feb 2024
Response from TG on 25 Apr 2024
Thank you for your review.Kind regards,The Grosvenor

10/10 Excellent

Lara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old hotel in great location. Our room had been recently refurbished. It was spacious and light and had everything we needed.
Stayed 1 night in Feb 2024

10/10 Excellent

Anne

Stayed 1 night in Feb 2024

10/10 Excellent

Jan-Maree, Woodinville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the new suites! Very friendly check-in and knowledgeable about the are. Thank you Helen.
Stayed 1 night in Feb 2024

8/10 Good

philip

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Feb 2024

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Feb 2024

8/10 Good

Aurelien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

6/10 Okay

David, Saffron Walden

Travelled with partner
Liked: Cleanliness, staff & service
Good staff and service
Stayed 1 night in Jan 2024
Response from Team Grosvenor on 7 Feb 2024
Thank you for your review

10/10 Excellent

Jamie Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Team Grosvenor on 7 Feb 2024
Thank you for your review

10/10 Excellent

Hamish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far and away the best hotel in Timaru, that said I’m slightly biased as a big part of my childhood involved the Grosvenor… rooms are big and modern, don’t be fooled by the old school exterior, it just adds to the charm. Someone has had great fun with the artworks, the restaurant and staff are first class… better than the Hilton in Queenstown. Don’t look any further, highly recommended
Stayed 1 night in Jan 2024
Response from TG on 20 Jan 2024
Hi Hamish,Thank you so much for your very kind review. We are very pleased to hear you enjoyed your stay here at the Grosvenor. We hope to see you all again in the future.Kind regards,The Grosvenor

6/10 Okay

Patricia

Disliked: Property conditions & facilities
Great location. i was looking for something central with traditional charm - the hotel in its heyday must have really been something. Today, it's a much faded shadow, in desperate need of renovation, at least some paint on the internal doors and walls. There are obvious signs of some updates, such as the mishmash of interior design, like the Mondrian color blocks against the traditional old-worldly woodwork. A work in progress that has potential to develop.
Stayed 1 night in Jan 2024
Response from TG on 20 Jan 2024
Hi Patricia,Thank you for your review.Kind regards,The Grosvenor

10/10 Excellent

Stone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great at a good price
Stayed 1 night in Jan 2024
Response from TG on 20 Jan 2024
Thank you for your review.

10/10 Excellent

kimberley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks so much for ur hospitality. Great staff
Stayed 1 night in Jan 2024
Response from TG on 20 Jan 2024
Thank you for your review!The Grosvenor

8/10 Good

Brian

Travelled with partner
This property is in the process of upgrading and we were given one of the recently refurbished rooms
Stayed 1 night in Jan 2024
Response from TG on 20 Jan 2024
Hello,Thank you for taking the time to review.Kind regards,The Grosvenor

8/10 Good

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in one of the new suites. Was just beautiful, comfy bed, great views from the windows. Cool old school elevator. Only little irritation was the cleaning crew started quite early and the doors slammed after each room which was very disrupting in the morning. Staff were friendly
Stayed 1 night in Dec 2023
Response from TG on 20 Jan 2024
Hi Tammy,Thank you for your review.Kind regards,The Grosvenor

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
It has a quirky
Stayed 1 night in Dec 2023
Response from TG on 20 Jan 2024
Thank you for your review.

8/10 Good

ed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, was a bit loud though
Response from Team Grosvenor on 7 Feb 2024
Thank you for your review

2/10 Terrible

Peter

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Not what i was expecting
Stayed 1 night in Dec 2023
Response from TG on 20 Jan 2024
Thank you for taking the time to review. We apologise that we did not meet your expectations.The Grosvenor

10/10 Excellent

Gary

Stayed 1 night in Dec 2023
Response from TG on 20 Jan 2024
Thank you!

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Noise noticeable between rooms and especially in hallways from within our room. The old lift is a classic!
Stayed 1 night in Dec 2023
Response from TG on 20 Jan 2024
Thank you for your review.The Grosvenor

8/10 Good

Jan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Currently up dating a beautiful building, our floor completed and was lovely and modern
Stayed 1 night in Nov 2023
Response from Manager on 3 Jan 2024
Thank you very much for your feedback and so pleased to hear you enjoyed your stay, all the best!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the age of the property and that the owners are working to restore the outside to its former glory! The three staff members I encountered were exemplary! The hotel is so lucky to have them.
Stayed 1 night in Nov 2023
Response from Manager on 3 Jan 2024
Thank you for your feedback, we are so pleased you enjoyed your stay with us and look forward to welcoming you back!

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and comfortable. Will happily stay again.
Stayed 3 nights in Nov 2023
Response from Manager on 3 Jan 2024
Thanks for your feedback, it is much appreciated

10/10 Excellent

Noreen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything. The newly finished room we were in was quiet, comfortable and served all our requirements.
Stayed 2 nights in Oct 2023

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Team Grosvenor on 29 Oct 2023
Thank you for your review

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Team Grosvenor on 25 Oct 2023
Thank you for your review

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Team Grosvenor on 23 Oct 2023
Thank you for your review

8/10 Good

Sara

Stayed 1 night in Oct 2023
Response from Team Grosvenor on 23 Oct 2023
Thank you for your review

8/10 Good

Jasmina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slow wifi in hotel.
Stayed 3 nights in Oct 2023
Response from Team Grosvenor on 12 Oct 2023
Hi Jasmina,Thank you for your review. Our wifi is being updated along with the full refurbishing of the hotel room by room.We hope to see you again in the future.

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the room, receptionist was great. Barmaid in hotel bar was rude and unfriendly. This was unfortunate as it ruined an otherwise great stay
Stayed 1 night in Sep 2023
Response from Team Grosvenor on 12 Oct 2023
Hi Neil,We are sorry to your experience staying with us could have been improved.We hope to see you again in the future.

10/10 Excellent

Glen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Part original art gallery with quirky paintings on walls and stairways, part lovingly restored heritage building. A unique experience with warm and friendly staff. The lift is a special treat for those that have never used a manually opened lift, the metallic clunk as you draw the door closed is redolent with memories from my childhood of visiting my dad in his old office in Wellington. Would recommend The Grosvenor for a breath of fresh original air compared to generic hotels everywhere. Special thanks to Ashley the receptionist.
Response from TG on 11 Sept 2023
Hello Glen,We are pleased to hear that you enjoyed your stay with us, enough to come back again! Thanks again.Kind regards,The Grosvenor

10/10 Excellent

Glen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun and friendly staff, refreshingly quirky original art, the heritage lift brought back memories of old building from my childhood. Definitely stay again (I’ve been twice already). Can’t wait for the scaffolding to come down the the vintage grandeur of the charming old building will be fully revealed. One day I hope to stay in the Queens Suite.
Response from TG on 11 Sept 2023
Hi Glen,Thank you for your kind words in your review. It has been our pleasure to have you stay with us.Kind regards,The Grosvenor

8/10 Good

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Great food at the Pub!
Stayed 1 night in Aug 2023
Response from TG on 11 Sept 2023
Hello,Thank you for your kind review.Kind regards,The Grosvenor

6/10 Okay

Ivan

Business traveller
Disliked: Property conditions & facilities
Just old
Stayed 1 night in Aug 2023
Response from TG on 4 Aug 2023
Thank you for your review.The Grosvenor

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for 3 night. Only issue was bed was a little firm for my liking. The staff were exceptional and made the stay great. The food at the restaurant was good and breakfast options were good.
Stayed 3 nights in Jul 2023
Response from TG on 4 Aug 2023
Thank you for your review.The Grosvenor

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic. Only thing we could say was the new bathroom had a broken/loose toilet roll holder. It’s a great place to stay.
Stayed 1 night in Jul 2023
Response from TG on 4 Aug 2023
Thank you for your review.The Grosvenor

10/10 Excellent

Michelle

Stayed 1 night in Jul 2023
Response from TG on 4 Aug 2023
Thank you for your review.The Grosvenor

4/10 Poor

Ruby

Travelled with family
Disliked: Staff & service, property conditions & facilities
I love how the renovations are going and the very cool art work.
Stayed 1 night in Jun 2023
Response from TG on 1 Jul 2023
Thank you for your review.Kind regards

8/10 Good

Natalie

Travelled with partner
Liked: Cleanliness, staff & service
Room was tidy, clean and very warm. Had to wait awhile to check in as reception was unattended but staff were lovely. The room above was very noisy, and kept us awake. Great location in the city centre
Stayed 1 night in Jun 2023
Response from TG on 22 Jun 2023
Hello,Thank you for your review. We are pleased to hear you enjoyed your stay.Kind regards,The Grosvenor

10/10 Excellent

Mark

Stayed 1 night in Jun 2023
Response from TG on 1 Jul 2023
Thank you!

8/10 Good

Arthur

Liked: Cleanliness, staff & service
The ambience, warm, friendly and very historic- it is currently undergoing a sympathetic refurbishment. The room was very dated but tidy and clean.
Stayed 3 nights in Jun 2023
Response from TG on 22 Jun 2023
Hello,Thank you for your review. We are pleased to hear you enjoyed your stay.Kind regards,The Grosvenor

8/10 Good

Nigel

Business traveller
Liked: Cleanliness, staff & service, room comfort
Looks can be deceiving!!
When you approach hotel and see the scaffold up don’t panic - the interior is far better than the exterior, service was excellent and the bar/restaurant superb… Good value for money
Stayed 1 night in May 2023
Response from Team Grosvenor on 2 Jun 2023
Hi Nigel,We are happy you enjoyed your stay with us. We hope to see you again in the future.