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Reviews of Hotel El Refugio

2.5 out of 5
Hotel El Refugio
BLVD. EL REFUGIO 25239, COL. FLORIDO 3ra. SECCION, Tijuana, BC

Reviews

7.2

Good

Rating 10 - Excellent. 25 out of 85 reviews" "
Rating 8 - Good. 23 out of 85 reviews" "
Rating 6 - Okay. 18 out of 85 reviews" "
Rating 4 - Poor. 8 out of 85 reviews" "
Rating 2 - Terrible. 11 out of 85 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

david, riverside

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The facility
Stayed 1 night in Mar 2024
Response from ADMINISTRACION on 15 Mar 2024
BUEN DIA DAVID.- MUCHAS GRACIAS POR SU PUNTUACION Y COMENTARIO.

10/10 Excellent

david, riverside

Stayed 1 night in Feb 2024
Response from ADMINISTRACION on 16 Feb 2024
BUEN DIA DAVID.- MUCHAS GRACIAS POR SU PUNTUACION, LO ESPERAMOS NUEVAMENTE.

10/10 Excellent

david, riverside

Liked: Cleanliness, staff & service, property conditions & facilities
The place is wood for staying one night but nothing extraordinary about that place, is secure and have hot water all time
Stayed 1 night in Jan 2024
Response from ADMINISTRACION on 2 Feb 2024
BUEN DIA DAVID.- MUCHAS GRACIAS POR SU PUNTUACION Y COMENTARIOS LOS TOMAMOS MUY EN CUENTA, LO ESPERAMOS NUEVAMENTE.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from ADMINISTRACION on 2 Jan 2024
BUEN DIA.- TOMAMOS MUY EN CUENTA SU PUN TUACION.

2/10 Terrible

Rosario

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We checked and went to look at the room the bathroom was horrible it was so dirty smelled like cigarettes I literally couldn’t stand the smell canceled my stay their that same day I checked in and left. Never booking from this hotel again
Stayed 1 night in Dec 2022

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I did my reservation tru Hotels.com and when I get to hotel they told me that they don’t have any reservation for me and they Ofer me a room paying a lot more than I supposed to pay whit my reservation and they give me a dirty room whit no A/C a lots of noise kids running around and knocking on our door and running away like 3 times and the girls at the reception really bad actitud and bad customer service.!!
Stayed 1 night in Sep 2022
Response from ADMON. on 3 Nov 2022
Buenas tardes!Podria enviarme un correo electrónico o su numero de telefono para darle seguimiento a este caso, lamentamos lo sucedido y queremos resolver este inconveniente.Muchas gracias

8/10 Good

Maria, Murrieta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 16 nights in Aug 2022

2/10 Terrible

Yeney

Stayed 1 night in Apr 2022

10/10 Excellent

John

Stayed 5 nights in Mar 2022

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Less then average hotel/motel
A/C front cover was broken and the remote control didn’t work. We had to wait for maintenance guys to program it.
Stayed 1 night in Mar 2022
Response from ADMON. on 24 Mar 2022
BUEN DIA.- TOMAMOS MUY EN CUENTA SU OPINION, SALUDOS.

6/10 Okay

Monica

Stayed 1 night in Feb 2022
Response from ADMON. on 21 Feb 2022
BUEN DIA SRITA. MONICA.- GRACIAS POR SU PUNTUACION, LA ESPERAMOS NUEVAMENTE. SALUDOS.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Disappointed in Tijuana
There were some issues when we checked in. The first question I was asked by the attendant let you know the kind of hotel this was. When I arrived, the "service window" had dark film on it so you would not see the person on the other side. That was weird. I heard a voice from the other side of the window asking me if the stay was only 4 hours or the whole night. At that moment I thought "oh, what did I do?!”. I said I had a reservation via hotels.com but I wanted to check the area first. I walked the area and it seemed ok. I came back and she pulled my reservation info and proceeded with the checking in. I was told the price and I gave her my credit card. She told me that they DO NOT take credit cards, ONLY cash. I was tired and the neighborhood was sketchy, it was late and it was getting dark; so I went ahead a paid with cash. I was given my room number in the third floor! The bottom units were empty, so I asked for a first floor unit. She said she didn't have anything available. I guess the first floor units are for the 4 hour stays. The room I came in first was not done and there were blood stains on the sheets. I went downstairs and spoke with the attendant. She assigned me another room. The AC was working but the front cover of unit was not on the unit. The room was clean and all items worked, it just looked in real bad shape. I guess that's why they don't take credit cards, so you can't dispute the stay. Nope, I won't stay there again.
Stayed 1 night in Oct 2021
Response from ADMON. on 1 Nov 2021
BUEN DIA.- TOMAMOS MUY EN CUENTA SUS COMENTARIOS, SI NOS PUDIERA DAR MAYOR INFORMACION COMO: SU NOMBRE, FECHA DE SU INGRESO, TIEMPO DE ESTADIA EN EL HOTEL, NUMERO DE HABITACION, HORA DE SU REGISTRO, ETC. PARA ATENDER SU CASO.

2/10 Terrible

Roberto

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was not reservations
Stayed 2 nights in Oct 2021
Response from ADMON. on 26 Oct 2021
BUEN DIA SR. ROBERTO.- TOMAMOS MUY EN CUENTA SU PUNTUACION Y COMENTARIO, LAS RESERVAS SI SE PUEDEN HACER EN ESTA PLATAFORMA (EXPEDIA).

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from ADMON. on 30 Sept 2021
BUEN DIA SR. PETER.- MUCHAS GRACIAS POR SU PUNTUACION, LO ESPERAMOS NUEVAMENTE PARA ATENDERLE COMO USTED SE MERECE. SALUDOS.

8/10 Good

Luis, Washington

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
You have very limited amenities, its ok and cheap if you are just looking for a place to spend the night. The staff was friendly and helpful.
Stayed 5 nights in Aug 2021
Response from ADMON- on 25 Aug 2021
BUEN DIA SR. LUIS.- GRACIAS POR SU PUNTUACION Y COMENTARIOS LOS TOMAMOS MUY EN CUENTA. SALUDOS.

2/10 Terrible

jesus t

Stayed 1 night in Aug 2021
Response from ADMON. on 30 Sept 2021
BUEN DIA SR.JESUS.- TOMAMOS MUY EN CUENTA SU PUNTUACION.

10/10 Excellent

JAIME

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice n clean
It was good
Stayed 3 nights in Aug 2021
Response from ADMON- on 13 Aug 2021
BUEN DIA SR. JAIME.- LE AGRADECEMOS MUCHO SU PUNTUACION Y COMENTARIO, FUE UN PLACER TENERLO CON NOSOTROS Y PODERLO ATENDER COMO USTED SE MERECE; LO ESPERAMOS PRONTO. SALUDOS.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Muy sucia la habitación y en mal estado. El aire acondicionado estaba asqueroso, sin botones para encenderlo y con capas de mugre pegada, el asiento del escusado roto e impregnado de orines, la cortina de la regadera con moho, muchos mosquitos en el baño que ademas no tiene ventilación , alfombra muy sucia y lo peor, las sábanas manchadas. Terrible experiencia a pesar de que sale bien calificado aquí en expedia.
Stayed 1 night in Jul 2021
Response from ADMON- on 30 Jul 2021
BUEN DIA.- TOMAMOS MUY EN CUENTA SU OPINION AUNQUE SUS COMENTARIOS SE NOS HACEN RARO TODO LO QUE USTED MENCIONA, AUN ASI SI NOS PUDIERA DAR MAS INFORMACION COMO SU NOMBRE, FECHA Y HORA DE SU HOSPEDAJE, HABITACION QUE SE LE ASIGNO, ETC. PARA PODER ATENDER SU CASO.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities
Excellent
Stayed 2 nights in Jul 2021
Response from ADMON- on 13 Jul 2021
BUEN DIA.- MUCHAS GRACIAS POR SU PUTUACION Y COMENTARIO, FUE UN PLACER PODERLE ATENDER. SALUDOS.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to where I had to go get my thing done. And very close to my fav tacos 😁
Stayed 2 nights in Feb 2021
Response from ADMON- on 17 Feb 2021
BUEN DIA.- GRACIAS POR SU PUNTUACION, LO ESPERAMOS NUEVAMENTE FUE UN PLACER ATENDERLES. SALUDOS.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2021
Response from ADMON- on 27 Jan 2021
BUEN DIA.- GRACIAS POR SU PUNTUACION Y COMENTARIO, SALUDOS.

6/10 Okay

Miriam

Disliked: Property conditions & facilities, room comfort
Beds are very uncomfortable!
Stayed 2 nights in Sep 2020
Response from ADMON- on 1 Oct 2020
BUEN DIA.- GRACIAS POR SU PUNTUACION Y COMENTARIO LO TOMAMOS MUY EN CUENTA. SALUDOS.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
Stay was awesome you have your amazing taco stands across the street and also a oxxo as well
Stayed 1 night in Sep 2020
Response from ADMON- on 17 Sept 2020
BUEN DIA SR. ANDRE.- MUCHAS GRACIAS POR SU PUNTUACION Y COMENTARIOS, FUE UN PLACER TENERLO CON NOSOTROS; LO ESPERAMOS UNA VEZ MAS PARA ATENDERLE COMO USTED SE MERECE. SALUDOS.

4/10 Poor

MOTELREFUGIO, CA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Its the second time we spend the night at this hotel, the first time the ac was not working and I asked front desk to please provide another key to a different room. Instead, they tried to do “maintenance” On the ac. When they figured it was really broken then they finally provided a different room. This past weekend we decided to stay at this hotel again because of the convenience of the distance from where we had to go the next day. The room was smelly and received the same poor customer service.
Stayed 1 night in Aug 2020
Response from ADMON- on 31 Aug 2020
BUEN DIA.- AGRADECEMOS SUS COMENTARIOS, NOS INTERESAN MUCHO, REVISAREMOS ESTOS PUNTOS QUE USTED MENCIONA PARA HACER LAS CORRECCIONES PERTINENTES. SALUDOS.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time staying here. Great price and secure.
Stayed 7 nights in Jul 2020
Response from ADMON- on 29 Jul 2020
BUEN DIA SR. RAFAEL.- MUCHAS GRACIAS POR SU PUNTUACION Y COMENTARIOS, LO ESPERAMOS UNA VEZ MAS PARA ATENDERLE COMO USTED SE MERECE. SALUDOS.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the price. Secure and affordable.
Stayed 7 nights in Jul 2020
Response from ADMON- on 29 Jul 2020
BUEN DIA SR. RAFAEL.- LE AGRADECEMOS MUCHO SU PUNTUACION Y COMENTARIOS, FUE UN PLACER TENERLO CON NOSOTROS; VUELVA PRONTO LO ESPERAMOS. SALUDOS.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
It was loud at night and it made it hard to sleep.
Stayed 1 night in Mar 2020
Response from RESERVA. on 10 Mar 2020
BUEN DIA.- DISCULPE LAS INCONVENIENCIAS QUE PASARON, ESTAMOS TRABAJANDO EN ELLO. SALUDOS.

4/10 Poor

Eleno

Hot water not working
No hot water
Stayed 1 night in Feb 2020
Response from RESERVACIONES. on 4 Feb 2020
BUEN DIA SR. ELENO.- TOMAMOS MUY EN CUENTA SU COMENTARIO Y SE ESTA REVISANDO ESTE ASUNTO. SALUDOS.

8/10 Good

Jonathan

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2019
Response from RESERVACIONES. on 19 Dec 2019
BUEN DIA SR. JONATHAN.- ESTAMOS PARA SERVIRLE, SALUDOS.

8/10 Good

Eleno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok, cheap.
Stayed 1 night in Sep 2019
Response from RESERVACIONES on 2 Oct 2019
GRACIAS POR SU COMENTARIO. SALUDOS.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
They had a enclosed parking lot i thought that was a plus, the rooms were clean just had older bed covers i just removed them , towels were clean.over all ok for the price.
Stayed 2 nights in Aug 2019
Response from RESERVACIONES on 9 Aug 2019
MUCHAS GRACIAS POR SUS COMENTARIOS, LOS TOMAREMOS MUY EN CUENTA Y ESTAMOS TRABAJANDO EN ELLO PARA OFRECERLES EL SERVICIO QUE SE MERECEN. SALUDOS.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
I have stay there for two days. The room didn't get cleaned no towels the took them and didn' replenish
Stayed 2 nights in Jul 2019
Response from RESERVACIONES on 4 Aug 2019
BUEN DIA.- MUCHAS POR SUS COMENTARIOS LOS TOMAREMOS MUY EN CUENTA PARA CORREGIR Y ASI PODERLES OFRECER EL SERVICIO QUE SE MERECEN. SALUDOS.

10/10 Excellent

Jesus

Stayed 1 night in Mar 2024

8/10 Good

Cardin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tranquila
Stayed 2 nights in Apr 2024
Response from ADMINISTRACION on 3 Apr 2024
BUEN DIA.- GRACIAS POR SU PUNTUACION, LO ESPERAMOS NUEVAMENTE.

8/10 Good

Jeniffer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ADMINISTRACION on 5 Mar 2024
BUEN DIA JENIFFER.- MUCHAS GRACIAS POR TU PUNTUACION, TE ESPERAMOS NUEVAMENTE.

8/10 Good

Melany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from ADMINISTRACION on 2 Feb 2024
BUEN DIA MELANY.- GRACIAS POR SU PUNTUACION, LA ESPERAMOS NUEVAMENTE.

10/10 Excellent

Marco Ismael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from ADMINISTRACION on 23 Nov 2023
BUEN DIA SR.TORRES.- MUCHAS GRACIAS POR SU PUNTUACION.

10/10 Excellent

Rigoberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2023
Response from ADMINISTRACION on 13 Nov 2023
BUEN DIA RIGOBERTO.- MUCHAS GRACIAS POR SU PUNTUACION, FUE UN PLACER PODERLO ATENDER.

8/10 Good

Adolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Tuvieron una atención cordial y me gusto el estacionamiento seguro
Stayed 1 night in Sep 2023
Response from ADMINISTRACION on 2 Oct 2023
BUEN DIA ADOLFO.- MUCHAS GRACIAS POR SU PUN TUACION Y COMENTARIO FUE UN PLACER PODERLO ATENDER, SALUDOS.

10/10 Excellent

Sonia

Stayed 1 night in Sep 2023
Response from ADMINISTRACION on 13 Nov 2023
BUEN DIA SONIA.- MUCHAS GRACIAS POR SU PUNTUACION, LA ESPERAMOS NUEVAMENTE PARA ATENDERLA COMO SE MERECE.

2/10 Terrible

Adolfo

Disliked: Cleanliness, staff & service, property conditions & facilities
Muy Mala Experiencia
Stayed 1 night in Jun 2023
Response from ADMINISTRACION on 27 Jun 2023
BUEN DIA ADOLFO.- TOMAMOS MUY EN CUENTA SU PUNTUACION Y COMENTARIO, SI NOS PUDIERA DAR MAS INFORMACION AL RESPECTO PARA ATENDER SU CASO. SALUDOS.

2/10 Terrible

Mauricio J

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from ADMINISTRACION on 6 Jun 2023
BUEN DIA MAURICIO.- TOMAMOS MUY EN CUENTA SU COMENTARIO Y PUNTUACION Y SI NOS PUDIERA DAR MAS INFORMACION AL RESPECTO PARA ATENDER SU CASO. SALUDOS.

10/10 Excellent

Sonia

Stayed 1 night in May 2023
Response from ADMINISTRACION on 27 Jun 2023
BUEN DIA SONIA.- MUCHAS GRACIAS POR SU PUNTUACION, LA ESPERAMOS NUEVAMENTE PARA ATENDERLE COMO USTED SE MERECE. SALUDOS.

8/10 Good

CESAR

Stayed 2 nights in Jan 2023

10/10 Excellent

Yessica

Stayed 1 night in Jan 2023

10/10 Excellent

monica

Stayed 1 night in Dec 2022

10/10 Excellent

gabino

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
la propiedad es común no considero que tenga algo destacable en particular. Falta mejor control el acceso, detiene mucho el vehículo y se tiene que bajar no para que lo atiendan. Es lo único de ahí todo está muy bien.
Response from ADMON. on 2 Jan 2023
BUEN DIA.- GRACIAS POR SU PUNTUACION Y COMENTARIOS LOS TOMAMOS MUY EN CUENTA. SALUDOS.

8/10 Good

sergio

Business traveller
Liked: Staff & service, property conditions & facilities
hace frio
Stayed 3 nights in Dec 2022
Response from ADMON. on 2 Jan 2023
BUEN DIA.- GRACIAS POR SU PUNTUACION Y COMENTARIO LO TOMAMOS MUY EN CUENTA. SALUDOS.

10/10 Excellent

Haueter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from ADMON. on 23 Nov 2022
BUEN DIA.- MUCHAS GRACIAS POR SU PUNTUACION, FUE UN PLACER PODERLES ATENDER, SALUDOS.

4/10 Poor

Jose

Travelled with family
Disliked: Amenities, property conditions & facilities
Pues que esta anunciado como hotel y no lo es, es un motel y pues que cuando se me pidió una tarjeta la registre, creyendo que con ella podria pagar y me dijeron que solo recibian efectivo,el cual obviamente no llevaba en ese momento. POr lo qjue decidí no quedarme con estas caracteristicas y reglas
Response from ADMON. on 23 Nov 2022
BUEN DIA JOSE.- NOSOTROS NO SOLICITAMOS TARJETAS, YA QUE NO PODEMOS COBRAR CON ELLAS POR NO TENER TERMINAL BANCARIA, LO QUE SI SE SOLICITA ES IDENTIFICACION OFICIAL CON FOTO; TOMAMOS MUY EN CUENTA SUS COMENTARIOS. SALUDOS.