Tianhe Center Hotels, Guangzhou

"Excellent staffs"

"Provide in room washing machine and small kitchen make travel way easier"

"Check in was quick. The room was clean. Breakfast had a wide variety to select from. If you want to swim in the pool, you need to bring a bathing cap!! The best part of our stay was meeting Julia from Guest Relations. She speaks Russian and was helpful during our stay as there were Russian speakers in my group. "

"Courteous"

"My wife I had an excellent stay, and from the very beginning to the end, all your staff were exceptionally gracious, warm, and attentive. We truly love your hotel and felt wonderfully hosted throughout our stay. The view from our room was magnificent and absolutely unforgettable. Because of this experience, we’ve made the decision to return and stay with you on a yearly basis. No other luxury hotels compare—not even AMAN. I would also like to make special mention of Raven from the concierge team. She is a true gem, a sincere and genuine person, always willing to assist her guests, and nothing ever feels like a burden to her. And lastly, I would also like to highlight an incident that both my husband and I witnessed, where one guest verbally abused and degraded two male concierge staff members on Thursday, 8 January, at around 1:45 pm. Your staff remained professionally patient at all times and did their utmost to calm the guest, even while being shouted at. They did not argue or retaliate, but instead absorbed the situation with dignity to protect the hotel’s brand and reputation. Such courage, restraint, and professionalism should be recognised and acknowledged. It left a deep impression on us and further reinforced our respect and admiration for your team. Thank you once again for upholding such high standards of service and conduct."

"Friendly staff, clean room, convenient location "

"Nice"

"clean room, friendly staff. but need to restrict the Non-smoke rule. some of guests smoked inside the room. "

"I’ve been staying at Fraser suites with my family every time we visit GZ. The location is outstanding, attached to a shopping mall, direct access to the metro in a very central part of town. Besides the mall, there are many dining options in the area, and interesting places to go. The serviced apartments have been around for a while already but everything is maintained very well. It has just about all the creature comforts one could need. The staff and service are top notch. Special thanks this time to the manageress Kitty and our housekeeper Ms Cao Xiaohua (曹小花) who made our stay extra comfortable! "