The Reserve Hotels, Frisco

"Cordial staff and beautiful surroundings"

"Beautiful property and close to everything! "

"Staff was great, close access to downtown, across the street from the free shuttle & 10min walk to slopes. Other than ski conditions everything was great."

"Beautiful location. Spacious room. Extensive breakfast. Spectacular views. "

"Great experience, clean hotel, friendly helpful staff, free breakfast is adequate. Only disappointment was hot tub was out of service."

"Great property with direct access to ski lift. Short walk to main street with lots of shops and restaurants. We enjoyed jacuzzis and arcade for kids. Only negative was quality of sofa bed, very uncomfortable to sleep. "

"Clean room, great vibes"

"The front desk employee was very friendly and professional besides that there isn’t much good to say about this property. There was a trail of mud on the floor when we arrived which was there for over one day. Our sheets had a hair on them. When we asked for extra towels, they pulled them out of a big bin of laundry. We had no idea if they were clean. "

"The location and price here are excellent. The service is not. The front desk staff were absent more often than not - I had to wait around for close to an hour and call multiple times before I could check in, and after I got to my room and discovered there was no toilet paper or soap to be found, the front desk employees had vanished. The room also had a strange odor and several areas that clearly had not been cleaned after the last guest. The hotel lobby had numerous messes that hadn't been cleaned up, and had music blasting constantly almost all day (yet the employees were quick to give guests a lecture about making too much noise in their rooms - hypocrisy much?). The front desk staff were rarely available for help, and when they were around constantly cracked dumb, unfunny jokes - "that'll cost you $20!, ha ha ha!" - in response to being asked to fulfill the tiniest of requests. Moreover, when they did decide to be present, they routinely made unsolicited rude comments to guests. Overall I'm still reasonably satisfied - again, the location and price here are incredible - but next time I go on vacation, I'll gladly pay more or get a room further from the ski lifts if it means the place is run with anything resembling professionalism."