The Cairns Museum Hotels

"All good "

"Great refurbished room on ground floor. "

"Staff was very friendly "

"Comfortable, quiet & clean."

"Fantastic hotel to stay in. I will definitely be back."

"The staff at Oaks Cairns were absolutely lovely, very friendly and accommodating. Beautiful room and great central location, walking distance to most activity meetups, great restaurants and shopping. I had an unfortunate experience at the Double Tree by Hilton and ended up needing a room last minute, even though Oaks Hotel Cairns had nothing to do with the poor experience at Double Tree Hilton, they gave me a free drink voucher to help improve my night. I would absolutely stay here again and highly recommend! Thank you for a wonderful stay! "

"Great place for a stay close to everything in Cairns"

"Absolutely perfect location in very close proximity to the water and my scuba boat in the Marina. I would definitely recommend adding on the breakfast as they had a lot of great options and it was very convenient before going out to explore the city every day. I love having a view of the city, which allowed me to see the massive bat fly out every evening at dusk! The staff were incredibly helpful and my room was very clean and uncomfortable."

"Dear Expedia Group Customer Support, I am writing in response to your recent message regarding my complaint. I must strongly disagree with the conclusion provided. While it is true that the front desk offered an alternative room, the replacement room was in significantly worse condition than the original. Due to the lack of any acceptable alternatives and the unavailability of other hotels at that time, we had no choice but to remain in the same property despite the unacceptable conditions. The cleanliness and overall hygiene of both rooms were far below acceptable standards. This was not a minor inconvenience—it directly impacted our comfort, health, and overall travel experience. We have clear photographic evidence documenting the poor and unsanitary conditions, which we are prepared to provide upon request. It is also important to note that declining a worse room should not invalidate our complaint. The core issue remains unresolved: the hotel failed to provide a clean, safe, and habitable environment as expected and advertised. Given these circumstances, I am formally requesting a full or partial refund for this stay. The service received did not meet basic hospitality standards, and it is only fair that appropriate compensation is provided. Please review this matter again seriously. I expect a prompt and fair resolution. If needed, I am willing to escalate this issue further. Thank you for your attention to this matter. I look forward to your response. Kind regar"