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"Staff was super nice! "

"The hotel was great and to top it off, we watched a bear in the parking lot twice. Highly recommend"

"Clean room. Easy access to parking"

"I booked the property for a few reasons. One is, I saw that it was walking distances to alot of the downtown market/activities, and also because of the fireplace in the room, and the hot tub on the property. I arrived and saw that both the pool and the hot tub was closed due to maintenance. (Would’ve thought they would do maintenance on both during the off-season not the beginning of busy season) Me and my lady wanted to wine down at the end of the night with a bottle of wine in front of the fireplace but it would not stay burning. The staff was accommodating when requests were made to have technician come by. Maintenance technician came by twice to get it to work but had no luck. (Stay at hotel for three days and was not able to use the fireplace) Also, parking spaces is very tight, esp with oversize vehicles. Garage ceilings is very low, if your vehicle is higher than 6 feet you will have problems parking. I’ve been to Gatlinburg a few times, but never booked at this location, not saying/knowing if these are ongoing issues with the property however, these were a few problems I ran across. Again, the front desk staff was nice. "

"Great staff!!!!"

"Great location, walking distance to the action on Broadway and there is a trolley stop right across the street."

"The hotel is very clean and very suitable for family with kids"

"We had an amazing time for spring break being able to be at stone hill and ride the shuttle to the indoor water park is a relief from driving 4 hrs friendly staff cleanliness nice beds and rooms my son didn’t want to leave and the arcade room and it’s stuff for all ages it was so much fun highly recommend "

"Fantastic "