2 outdoor pools
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Reviews of Telamar Resort

3.5 out of 5
Telamar Resort
Barrio Independencia, Tela, Atlantida

Reviews

7.8

Good

Rating 10 - Excellent. 119 out of 299 reviews" "
Rating 8 - Good. 96 out of 299 reviews" "
Rating 6 - Okay. 37 out of 299 reviews" "
Rating 4 - Poor. 20 out of 299 reviews" "
Rating 2 - Terrible. 27 out of 299 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marco

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No dislikes; it was very convenient and nice. I would recommend this hotel
Stayed 1 night in Apr 2024

8/10 Good

Blanca

Stayed 1 night in Apr 2024

8/10 Good

Ingrid

Stayed 1 night in Apr 2024

8/10 Good

Alejandra

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Because it was low season, not all restaurants were open. They had specific serving hours. Almost no staff was around and the food menu was very limited.
Stayed 3 nights in Apr 2024
Response from Servicio al cliente on 13 Apr 2024
Thank you very much for your comment. Your opinion is very important to us.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
It was walkable to the beach,close to restaurants,easy parking and clean.
Stayed 1 night in Apr 2024
Response from Servicio al Cliente on 9 Apr 2024
Thank you very much for sharing your experience. We are pleased to know that you enjoyed your stay and the attention of our staff.

4/10 Poor

Emilie

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The shower spray al over the bathroom, the smell in the room terrible. No one is cleaning the pool area ...found dirty sock ketchup bag wings bones and straw all around the pool. The delfin staff is amazing aswell asfood and drink. Bella Vista is super clean and staff friendly. There is lot to do to keep the resort in a better shape since the price of everything
Stayed 2 nights in Mar 2024
Response from Servicio al Cliente on 9 Apr 2024
Thank you very much for your comment. Your opinion is very important to us.

6/10 Okay

Sebastian

Business traveller
Disliked: Amenities
OK, nothing wow
Stayed 1 night in Mar 2024
Response from Servicio al Cliente on 9 Apr 2024
Thank you very much for your comment. Your opinion is very important to us.

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff good service
Stayed 3 nights in Feb 2024
Response from Servicio al Cliente on 9 Apr 2024
Thank you very much for sharing your experience. We are pleased to know that you enjoyed your stay and the attention of our staff.

10/10 Excellent

Gerson

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very safe and the pool and beach was amazing, the staff was supper friendly and very helpful
Stayed 1 night in Feb 2024
Response from Servicio al Cliente on 9 Apr 2024
Thank you very much for sharing your experience. We are pleased to know that you enjoyed your stay and the attention of our staff.

10/10 Excellent

Joel Elias

Liked: Cleanliness, staff & service, property conditions & facilities
Buen trato de empleados, playa y piscinas limpias
Stayed 2 nights in Jan 2024

10/10 Excellent

Nelson

Stayed 1 night in Jan 2024

10/10 Excellent

Kimberly De

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind and helpful staff very clean as well

10/10 Excellent

Zue, Mobile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente. I do recommend this hotel. Enjoyable stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Ramon

Stayed 1 night in Dec 2023

2/10 Terrible

Raul

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I booked two rooms and only got one when i got to the hotel, also they didn’t offer any solution until midnight when i obviously was already too late. The hotel staff said they would file a report and make a refund.
Stayed 1 night in Dec 2023

10/10 Excellent

Juliana

Stayed 2 nights in Nov 2023

10/10 Excellent

Bety

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen ambiente.
Stayed 2 nights in Oct 2023

4/10 Poor

Cesar

Travelled with family
Disliked: Staff & service, property conditions & facilities
Rooms are very outdated, poor service, very low the area around the pool and the restaurant and limited choices for dinning.
Stayed 4 nights in Sep 2023

8/10 Good

Camilo, Far Rockaway

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Sep 2023
Response from Servicio al Cliente on 3 Oct 2023
Gracias por compartir sus comentarios con nosotros, esperamos poder atenderle nuevamente.

10/10 Excellent

Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort accomodated our change request to stay one day less than we had planned. However we did have to contact a few people and the process was complicated to get this done. Nevertheless the resort was empty and entertainment was ok given the circumstances. The food was good and the drinks were small. The rooms are confortable but the beds are dated. Overall this was a confortable stay.
Stayed 3 nights in Sep 2023
Response from Servicio al Cliente on 16 Sept 2023
Thank you very much for your comment. Your opinion is very important to us.

4/10 Poor

Jose

Stayed 1 night in Sep 2023
Response from Servicio al Cliente on 3 Oct 2023
Gracias por compartir sus comentarios con nosotros, esperamos poder atenderle nuevamente.

10/10 Excellent

Elvin

Stayed 4 nights in Aug 2023
Response from Servicio al Cliente on 3 Oct 2023
Gracias por compartir sus comentarios con nosotros, esperamos poder atenderle nuevamente.

6/10 Okay

Elias

Travelled with family
Liked: Cleanliness
Nice place to go with the family
Stayed 1 night in Aug 2023
Response from Servicio al Cliente on 24 Aug 2023
Thank you very much for your comment. Your opinion is very important to us.

8/10 Good

Esdras

Travelled with family
Liked: Staff & service, property conditions & facilities
We waited 30 minutes to be able to get into the room. Once the room was ready. It had a very strong smell to chemicals. We left the doors opened but the smell did not go away. The is beautiful and the slides as well. I think it needs a little more cleaning with vacuum as you can see very dark spot, specially close to the bar. Also, the pool urgently needs a layer of new materia, under the water it was very scratchy when is suppose to be smooth. The water sprinklers needs a water pressure as well, there is a a lot of molding growing in there. On the hood side, I felt very safe in this hotel. They is security in the perimeter. All the staff was very polite. We were able to leave our luggage in the hotel even before the 3 PM. The hotels is huge. You can walk around or have a run in the beach. The pool design was amazing. The water flow is continuous, the grading from the shallow to the deepest was very well done and I would feel very safe to let my kids swing around. That pool is huge.
Stayed 1 night in Aug 2023
Response from Servicio al Cliente on 16 Sept 2023
Thank you very much for your comment. Your opinion is very important to us.

2/10 Terrible

Jose

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not worth it
Bad beach full of trash more security guards then maids old super old place overprice not worth it
Stayed 1 night in Aug 2023
Response from Servicio al Cliente on 16 Sept 2023
Thank you very much for your comment. Your opinion is very important to us.

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jul 2023
Response from Servicio al Cliente on 31 Jul 2023
Gracias por compartir sus comentarios con nosotros, esperamos poder atenderle nuevamente

8/10 Good

Maria

Liked: Staff & service
Stayed 8 nights in Jul 2023
Response from Servicio al Cliente on 31 Jul 2023
Gracias por compartir sus comentarios con nosotros, esperamos poder atenderle nuevamente

10/10 Excellent

Hector

Stayed 1 night in Jul 2023
Response from ser on 31 Jul 2023
Gracias por compartir sus comentarios con nosotros, esperamos poder atenderle nuevamente

10/10 Excellent

Sarah

Stayed 1 night in Jul 2023
Response from Servicio al Cliente on 24 Jul 2023
Thank you very much for your comment. Your opinion is very important to us.

6/10 Okay

Josephine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Telamar is a beautiful hotel.
Stayed 2 nights in Jun 2023
Response from Servicio al Cliente on 29 Jun 2023
Thank you very much for your comment. Your opinion is very important to us.

10/10 Excellent

Dalis

Stayed 3 nights in Jun 2023
Response from Servicio al Cliente on 24 Jul 2023
Gracias por compartir sus comentarios con nosotros, esperamos poder atenderle nuevamente

10/10 Excellent

Rolando

Stayed 1 night in Jun 2023
Response from ser on 29 Jun 2023
Thank you very much for your comment. Your opinion is very important to us.

4/10 Poor

Angela

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I have some friends that live on the city that i will like to meet and have a drink on the beach bar they but the hotel have a extreme policy of nobody's that not staying at the hotel can visit , I been in many resorts around differents countries and that never have been an issue ,. So if you have friend and you whant to have a cup of coffe with them at one of there restaurants that not going to happen..
Stayed 5 nights in Jun 2023
Response from Servicio al Cliente on 29 Jun 2023
Thank you very much for your comment. Your opinion is very important to us.

10/10 Excellent

Ninoska

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Telamar has the best location from Indura, & la Ensenada...Bit is ran down. It does need remodeling in the pool area ASAP. From the outside the hotel looks like is decaying. Great location, amable staff & amazing gate greeter guards....SAFE! But water splash and pools need remodeling...
Stayed 4 nights in Jun 2023
Response from Telamar Resort on 19 Jun 2023
We appreciate your comments, which allow us to improve our services. We look forward to serving you again.

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great, the place was great, food was great, people very nice. I really enjoyed my stay
Stayed 3 nights in Jun 2023
Response from Telamar Resort on 19 Jun 2023
Agradecemos sus comentarios, los cuales nos permiten mejorar nuestros servicios. Esperamos poder atenderle nuevamente.

4/10 Poor

JOSE

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
WE WERE ONLY STAYING FOR ONE AFTERNOON AND ONE NIGHT, WE TOLD THE RECEPTIONIST WE WOULD LEAVE THE PREMISES AT 7:00 A.M. WHICH WE DID. OUR RESERVATION WAS NOT AN ALL INCLUSIVE AND WHEN WE WERE OFERED THE ALL INCLUSIVE FOR 78 ADITIONAL DOLLARS, WE AGREED BUT DECLINE IT AFTER WE WERE INFOMED THAT WE WERE NOT ALLOWED TO EAT THAT AFTERNOON SO WE WERE ONLY ALLOWED TO EAT DINER AND THE NEXT DAY. WE HAD NEVER BEEN DENIED ANYWHERE ELSE THE MEAL AT THE TIME OF CHECK IN.I GUESS THERE IS ALWAYS A FIRST TIME FOR EVERYTHING BU WE WERE NOT TO HAPPY WITH YOUR DECISION
Stayed 1 night in May 2023
Response from Servicio al Cliente on 17 Jun 2023
Thanks for your review. Our all-inclusive package begins with dinner on the day of arrival and ends with lunch on the day of departure.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was the best
Stayed 2 nights in Jun 2023
Response from Servicio al Cliente on 17 Jun 2023
Thank you very much for sharing your experience. We are pleased to know that you enjoyed your stay and the attention of our staff.

10/10 Excellent

Rosa Maria Banegas De

Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I enjoyed everything.
Stayed 5 nights in May 2023
Response from Servicio al Cliente on 23 May 2023
Thank you very much for sharing your experience. We are pleased to know that you enjoyed your stay and the attention of our staff.

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort, I had a pleasant time and will definitely return. My only issues were the lack of gym and the wifi signal in my room was not very good.
Stayed 5 nights in May 2023
Response from Servicio al Cliente on 23 May 2023
Thank you very much for your comment. Your opinion is very important to us.

6/10 Okay

walter

Travelled with family
Disliked: Property conditions & facilities
I enjoyed the beach area,the pool was dirty and the bar pool opened at 5pm no communication from staff members.
Stayed 2 nights in Apr 2023
Response from Servicio al Cliente on 23 May 2023
Thanks for your review. We apologize for the inconvenience caused

6/10 Okay

Romel, South Amboy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Service is pretty slow .
Stayed 2 nights in Apr 2023
Response from Servicio al Cliente on 23 May 2023
Thank you very much for your comment. Your opinion is very important to us.

4/10 Poor

Paula, miami beach

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal del restaurante y el aerea de la piscina fueron muy amables. Pero el personal de la recepcion nos queria cobrar $6 por una llave extra para la habiatacion. No nos pusieron cafe cuando limpiaron la habitacion el segundo dia y cuando fuimos a pedir mas a la recepcion la muchacha nos dijo que solo ponian cafe el primer dia y que si queriamos mas bolsas de cafe teniamos que pagar. He viajado por todas partes del mundo y es la primera vez que me quieren cobrar por estos servicios que ya deberian de estar incluidos. En cuanto a la variedad de la comida del buffet no es mucha. Ya lo habia leido en otros comentarios anteriores por eso decidimos no tener todo incluido. Alrededor del hotel hay mejores restaurantes y con muy buenos precios. En general el hotel esta bien, y volveria a hospedarme ahi.
Stayed 2 nights in Apr 2023
Response from Servicio al Cliente on 26 Apr 2023
Agradecemos sus comentarios, los cuales nos permiten mejorar nuestros servicios. Esperamos poder atenderle nuevamente.

10/10 Excellent

Kevin

Stayed 1 night in Apr 2023
Response from Servicio al Cliente on 26 Apr 2023
Gracias por compartir sus comentarios con nosotros, esperamos poder atenderle nuevamente.

8/10 Good

Juan

Stayed 4 nights in Apr 2023
Response from Servicio al Cliente on 26 Apr 2023
Gracias por compartir sus comentarios con nosotros, esperamos poder atenderle nuevamente.

8/10 Good

Alberto

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Telamar
Overall the hotel and stay was good, good security even better. Only thing would be bugs found on beds.
Stayed 2 nights in Apr 2023
Response from Servicio al Cliente on 18 Apr 2023
Thanks for your review. We apologize for the inconvenience caused.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Servicio al Cliente on 23 May 2023
Gracias por compartir sus comentarios con nosotros, esperamos poder atenderle nuevamente

4/10 Poor

Yulissa

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Is very sad this hotel use to be one of the best in tela, the room and the bathroom need to be updated the pool was dirty, they don’t have the food that we wanna eat and the food was very disappointed, I really hope they get better.
Stayed 2 nights in Apr 2023
Response from Servicio al Cliente on 18 Apr 2023
Thank you very much for your comment. Your opinion is very important to us.

10/10 Excellent

Maria Soad

Stayed 1 night in Apr 2023
Response from Servicio al Cliente on 23 May 2023
Gracias por compartir sus comentarios con nosotros, esperamos poder atenderle nuevamente

2/10 Terrible

Jorge

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty rooms disgusting
Stayed 1 night in Apr 2023
Response from Servicio al Cliente on 18 Apr 2023
Thanks for your review. We apologize for the inconvenience caused while waiting for your room to be cleaned.

8/10 Good

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, the staff were really friendly and helpful, the ocean is within easy walking distance and the pool was really nice.
Stayed 3 nights in Apr 2023
Response from Servicio al Cliente on 18 Apr 2023
Thank you very much for sharing your experience. We are pleased to know that you enjoyed your stay and the attention of our staff.