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Overview of Hilton Taipei Sinban

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Room, 2 Single Beds

4.7/5 guest room rating
  • 40 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

Room, 3 Single Beds

5/5 guest room rating
  • 44 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

Premier Suite, 1 King Bed

No guest room rating
  • 66 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Deluxe Suite, 1 King Bed

4/5 guest room rating
  • 50 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Executive Room, 1 King Bed

4.7/5 guest room rating
  • 40 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed

4.5/5 guest room rating
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 2 Single Beds (High Floor)

5/5 guest room rating
  • 40 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

Presidential Suite, 1 King Bed

  • 185 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible

4.4/5 guest room rating
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed (High Floor)

4.7/5 guest room rating
  • 40 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Room, 3 Single Beds (High Floor)

4.2/5 guest room rating
  • 44 sq m
  • Mountain view
  • Sleeps 3
  • 3 Single Beds

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 203 out of 344 reviews
5 - Excellent 59%
Rating 4 - Good. 101 out of 344 reviews
4 - Good 29%
Rating 3 - Okay. 22 out of 344 reviews
3 - Okay 6%
Rating 2 - Poor. 14 out of 344 reviews
2 - Poor 4%
Rating 1 - Terrible. 4 out of 344 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.6/5

Property conditions & facilities

4/5 Good

Stayed 1 night in Mar 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

2/5 Poor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed check-in and restaurant. I was told that the room (wrong booked the Accessible room) will not be ready even after 3 pm, even not guaranteed later (6-7pm), the receptionist kept apologizing but avoided a solution. Only after I told her that I didn’t need apology but solution, or I would lodge a complaint to the senior management or head office, I asked either refund my money or give me the right room after 3 pm, then a manager appeared and arranged a room for us. Also, we had an expensive and unduly delay dinner on the first night. My wife ordered a plate of vegetables, we waited also one hour. I don’t think it’s the right reception for a famous hotel like Hilton.
Stayed 2 nights in Dec 2019

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but service can be better improved
Staff could be more attentive to the needs of hotel guest during check in. The room we were allocated to was ready at check in (according to the staff) yet we waited for more than 30min for a confirmation from housekeeping in order to get our hotel card keys. Hotel check in staff requested for us to wait at the lobby while they confirmed with housekeeping and would get back to us once ready, but we were forgotten about until we went back to the counters to ask about the room (which was already confirmed ready).
Stayed 4 nights in Dec 2019

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