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Reviews of The Wiltshire Hotel, Golf and Leisure Resort

3.5 out of 5
The Wiltshire Hotel, Golf and Leisure Resort
Vastern Wharf, Swindon, England

Reviews

7.6

Good

Rating 10 - Excellent. 20 out of 73 reviews" "
Rating 8 - Good. 32 out of 73 reviews" "
Rating 6 - Okay. 10 out of 73 reviews" "
Rating 4 - Poor. 5 out of 73 reviews" "
Rating 2 - Terrible. 6 out of 73 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Steph

Stayed 1 night in Dec 2022

8/10 Good

Timothy

Stayed 1 night in Nov 2022
Response from Gm on 5 Dec 2022
Dear Timothy, thank you so much for sharing you stay and experience at the Wiltshire , looking forward to welcoming you back in the near future . Sincerely Bob

10/10 Excellent

Victoria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, quiet, superb staff
Fantastic stay and will return. The staff couldn't have been more helpful and went out of their way to ensure I was comfortable. My room was clean, quiet and very comfortable, and the leisure facilities (pool, sauna, steam room) great. The gym also looked good and well-equpped, although I didn't get a chance to use it. I'm looking forward to staying again.
Stayed 1 night in Nov 2022
Response from Gm on 15 Nov 2022
Dear Victora thank you for your kind words and i will share with my entire team looking forward to welcoming you back.Sincerely Bob

10/10 Excellent

Tracy

Stayed 1 night in Oct 2022
Response from Gm on 15 Nov 2022
Dear Tracy Thank you for your Marks, would be lovely to know how we made your stay so comfortable; it would help us to Guide our team in further Improvements and the small little touches that make the Wiltshire the Wiltshire.Sincerely Bob

8/10 Good

Morgan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2022
Response from Andrew on 3 Oct 2022
thanks for you review

8/10 Good

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hannah on reception was brilliant and nothing was too much trouble. Room was spacious and was disabled friendly. The only downside of the visit was that I would have liked a larger menu in the restaurant in the evening. I would definitely stay there again though xx
Stayed 1 night in Sep 2022
Response from Andrew on 3 Oct 2022
Thank you for your reviewMany thanks for your comments and messages which have been passed on

2/10 Terrible

CI

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Sad decline.
For the last year the management have excused the dramatic decline of this once fantastic hotel by saying there are huge changes in the pipeline. The only changes are a huge hike in prices and a further decline in service. Absolute shame.
Stayed 2 nights in Apr 2022
Response from Gm on 15 Nov 2022
Dear Ci , I take all comments in a positive way as a process to improve our customer experience, and the comments are very vague and non-descriptive so from myself no comment, only on the prices which i can assure you have not been Hiked and remain at 2020 levels, .But i thank you for your time to take this review and voice your Opinions. Regards Bob

8/10 Good

Sue

Travelled with family
Liked: Staff & service, room comfort
My room smelt like sick when first arrived. Also a leak under sink .
Stayed 1 night in Sep 2022

2/10 Terrible

Robert

Stayed 1 night in Aug 2022

6/10 Okay

Peter

Disliked: Cleanliness, property conditions & facilities, room comfort
A bit of a tired hotel
Stayed 1 night in Aug 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, and lovely staff.
Lovely warm, dry room and very comfortable. A few spiders around, but not too bad. Carpets in the main hall a little threadbare so could use replacing, but apart from that (and a very expensive breakfast) it was lovely. Pool was a little cold though!
Stayed 1 night in Jul 2022
Response from Andrew on 4 Aug 2022
Thank you for your review we hope to see you again soon

8/10 Good

Gaetano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Lyneham
Stayed 1 night in Jul 2022

2/10 Terrible

Greg

Stayed 1 night in Jun 2022

2/10 Terrible

CI

Business traveller
Disliked: Staff & service, property conditions & facilities
Down market motel at luxury prices
It’s really sad to see how far this place has fallen in so little time. I have stayed here regularly for ten years and will not stay again. I can live with the grottyness of the place and the lack of investment, but the ridiculous price rises, terrible service and absolute rip off breakfast prices are a disgrace. The icing on the cake was the grey haired manager with the South African accent ignoring the queue at the bar and serving himself and his mates. Being greeted whilst waiting at the breakfast queue with “what do you want” was another high light from a pig ignorant staff member. Such a sad decline in a once really good hotel.
Stayed 2 nights in Jun 2022
Response from And on 3 Jul 2022
Thank you for your review we are sorry to hear your stay was not to your satisfaction. we are in the starting process of upgrading the hotel and hope in the coming months to see improvements throughout the hotel. I will be reviewing the staff training to make sure something like this can be avoided in future.

10/10 Excellent

Kamaljit

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

Steven

Stayed 2 nights in Dec 2021

8/10 Good

Jackie

Liked: Cleanliness
Review of hotel room, bar and restaurant
First impression when entering hotel was not good the reception and corridor was very cold and corridor had ripped and dirty carpet. But on entering our room it was lovely and warm, comfy bed and lovely hot shower or bath. Restaurant and bar area was welcoming and pleasant. The food although not cheap was very good. Not sure it is 3.5 star more like 3 star.
Stayed 2 nights in Dec 2021

8/10 Good

Jamie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Guy fawkes in rwb
All tip top. Very convenient for me personally. Good service reasonable facilities. Only slight niggle was a little overpriced i thought
Stayed 2 nights in Nov 2021

4/10 Poor

David

Stayed 7 nights in Oct 2021

4/10 Poor

Colin

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Oct 2021

8/10 Good

James James

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021

6/10 Okay

Robert

Disliked: Property conditions & facilities, room comfort
Disappointing Stay.
Quite disappointing considering the Price of £107 inc Breakfast for an overnight stopover. Tired decor, Overnight fire alarm in the building, cut-off the Hot Water, so wasn't able to shower, but instead used a Kettle of Hot water for a wash in the sink. No apology from reception when this mentioned. Reasonable Full English Breakfast.
Stayed 1 night in Aug 2021

6/10 Okay

Oltea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I have booked room with breakfast included however the hotel said that it’s not included, since the rate it’s low, which was not nice at all, since I have booked exactly what I have found online
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, good facilities (no sky tv). Excellent friendly staff.
Stayed 1 night in Aug 2021

8/10 Good

Brett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was pleasant enough. Rooms were clean. Temperature was too warm in the rooms so had to keep the window open. Was a little disappointing that there was no residents bar later at night.
Stayed 2 nights in Aug 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel Stay
One of the worst stays we had. The room was bot clean at all. Booked for two of us and only had one towel and there was no handsoap. The room smelled muggy and dusty. When we went to the restaurant to eat it was a set menu and not at all what is advertised online. The menu consisted of chicken goujon starter and chicken supreme main. Worst food eaten for a while. Def. would not recommend staying there. They havent given the hotel any care for years and years and well the food. They should not be cooking any.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, amenities
Good food, short of staff on reception having to deal with check-in and leisure bookings. Restaurant table booked but not communicated to restaurant so had to negotiate a table.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff are lovely and very helpful. The hotel is maybe needing a bit of upgrading though. There are worn carpets and doors in the bathroom are a bit moisture damaged at the bottom. ThereThere aren't
Stayed 4 nights in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Wiltshire hotel near Calne.
Everything was great other than the room we had on the first floor had no air conditioning .We did however have an electric fan which did help a little but the room was ridiculously hot all of the time.Due to this experience i would not book any hotel room unless it had air con.
Stayed 2 nights in Jul 2021

8/10 Good

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

10/10 Excellent

C

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in perfect location with great staff
Staff were very welcoming, helpful and friendly. Rooms were basic, in good size, tidy and clean. Only disappointment was both sauna and jacuzzi were out of service.
Stayed 2 nights in Jul 2021

6/10 Okay

Angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Nothing was to much trouble b
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID AVOID AVOID!
Experience was so bad we checked in and checked out within 30 mins of arrival! Weekend plans ruined. Totally run down hotel well past it’s sell by date very rude and inexperienced staff who were extremely rude and insulting upon checkin. This hotel should not be on Hotels.com absolute S*** Show!!
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Golf - good for both learners and old hands
Stayed 1 night in Jul 2021

8/10 Good

Jerry

Liked: Room comfort
Good little hotel that provides everything under one roof. Hotel getting a bit tired and staffed predominantly by youngsters who could perhaps do with a little guidance but who work hard all the same. Food and drink good standard and reasonably priced. Overall a reasonable standard but as previously stated hotel could do with smartening up before it gets a little tatty, priced accordingly.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2021

6/10 Okay

Brad

Business traveller
Disliked: Staff & service
Promised a lot but didn't deliver
Disappointing stay, which started poorly with a very tired looking reception and a receptionist who looked flustered, to the point she couldn't take my card details. The room was clean and a good size, although the bathroom was tired with cracked tiles and mouldy grouting and the shower cubicle was small. I ate in the restaurant and the food took far too long to arrive. The staff were pleasant and apologetic. I tried to put the bill on my room but that was an issue for them, although the waiter finally said he would sort it. I returned to the room to settle in for the night when I got a call from reception about 9.00pm asking me to make payment as I hadn't registered my card. I explained why and this was becoming a joke. She said OK, no apology or explanation! I used the gym, which was a good size with a good mix of equipment, but on closer inspection, all the benches were ripped and in a poor state, the cable machine was out of order and overall the place felt old and unloved. Sorry, this hotel is not for business users and I won't be staying again.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Stayed 1 night in May 2021

8/10 Good

Rob

Stayed 2 nights in May 2021

10/10 Excellent

Garry, Leicestershire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The standard of the food was excellent, real quality well presented and delicious. Victoria our waitress perfect hostess. The standard of the bar and restaurant was above 5 Stars
Stayed 1 night in Oct 2020
Response from TC on 21 Oct 2020
Dear Garry, Thank you for your kind comments during your recent stay with us. We are very pleased you en joyed your stay and hope to welcome you back in the not too distant future.

4/10 Poor

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The Marie Celeste motel!
We came back here because we had been impressed by the dinner and breakfast when we stayed towards the end of August, less than 6 weeks previously. What a decline since then! We arrived around 16.30 and the reception staff had gone home, so we had to search for the skeleton staff in the bar. The skeleton staff were helpful in finding pillows and toilet rolls for the room but the restaurant was closed for dinner. We were disappointed to hear that breakfast would only be in a bag brought to our room but that there would be some choices eg of fruit. Not even that happened. No breakfast appeared in the morning. One of us searched for a staff member without success. Eventually we got hold of someone by telephone and our breakfast bags were found. The content was uniformly stodgy, chilled carbohydrate, nothing savoury and no fruit, apart from a yoghurt. Jam and butter were provided but no knife to spread them with. What a disappointment after our recent good experience there. Why should we ever return?
Breakfast - 2 croissants, 2 Danish pastries, yoghurt, orange juice, water.
Stayed 1 night in Oct 2020
Response from TC on 9 Oct 2020
Dear Robert I am very sorry that you were disappointed with your recent experience when staying with us. We are struggling with Covid-19 as we only had 3 rooms the night you stayed with us and we just cannot open the restaurant with so few guests. The market is just not responding and I am sorry that we did not meet our expectations after your stay in August. I hope you will give us another chance afterf Covid-19 is resolved.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020
Response from TC on 22 Sept 2020
Thank you for your kind comments after your recent stay with us.

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from TC on 15 Sept 2020
Janet, We are happy you enjoyed enjoyed your stay with us. Hope to see you again when you are next in the area.

6/10 Okay

Emma

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Standard hotel
A little dated, small double bed in a room that could easily fit a king and uncomfortable. Generally clean and food was good especially the breakfast
Stayed 1 night in Aug 2020
Response from TC on 31 Aug 2020
Thank you for your kind comments on the cleanliness and food. We do have large rooms and the bed can look small as a result. Please accept my apologies if the bed was uncomfortable.

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Stayed 1 night in Aug 2020
Response from TC on 24 Aug 2020
Dear Andrew, thank you for your kind comments after your recent stay with us.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and accommodation would visit for a family break Superb food well done
Stayed 1 night in Aug 2020
Response from TC on 17 Aug 2020
Dear Paul, thank you very much for your kind comments. We look forward to welcoming you back for a leisure stay.

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lovely time!
I chose The Whiltshire for a weekend for my husband's birthday. We had a fantastic stay mainly due to the Receptionist Kirsty who went over and beyond to make our stay enjoyable. The breakfast was delicious and there was plenty of it. Would definitely recommend.
Stayed 1 night in Aug 2020
Response from TC on 17 Aug 2020
Dear Leah, Thank you for your kind comments and I will pass on your complements to Kirstie. Really pleased you enjoyed your stay.

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel and Swimming Pool
The Hotel was fine. Nice grounds and area. The only downside is that due to COVID-19 we couldn’t use the sauna or steam room or jacuzzi. Just had access to the swimming pool. However other than that, the property is nice. The staff are friendly and helpful. The room was OK despite being super hot the room stayed at a bearable temperature. The only flaw was the double bed we had was 2 singles that had been zipped together.
Stayed 1 night in Aug 2020
Response from TC on 10 Aug 2020
Dear Dan, thank you for your kind comments after your recent stay with us which are much appreciated. We are all subject to the new normal regarding covid regulations and thank you for your understanding.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Clean & tidy value for money for the price!
Stayed 1 night in Mar 2020
Response from TC on 21 Apr 2020
Thanks Mark, really appreciate your comments. Hope to see you again soon!