Sunland Village Hotels, Phoenix

"This was less than mediocre, it felt dirty (walls and carpet were stained and cracked). The kind of place I felt like I should wear my shoes indoor and flip flops in the bathroom. There’s no housekeeping unless you ask, however when I asked for a new garbage bag the housekeeper just smiled and said “no”. The garbages where the breakfast was were constantly over flowing. They advertised “free airport shuttle” however what they meant was “we may or may not answer to order you an uber”. In our case no one answered when we called so we just paid for our own uber, when we got to the hotel all they said was “oh that’s weird”. No offer for reimbursement, no apologies. The pool is not heated, even in 40 degree weather it was too cold to truly enjoy. Also not in the sun for the entire day so go in the morning/afternoon if you want to be in the sun. The breakfast was typical (fake eggs, possibly bacon or sausage) the waffles/waffle station was delicious though! I will probably not stay here again."

"It was comfortable "

"The front desk staff was wonderful. There was an issue with facility service trying to work on our room’s lock system at night without telling us. After the situation was addressed, the managerial staff communicated what changes they would make moving forward. I felt listened to and I do believe they aim to satisfy their patrons. "

"Casino machines very tight! Pools needed cleaning, strange setup between pool and outdoor bar lots of hot pavement. Golf course was average and expensive. "

"the room was not that clean and the bed was terrible"

"Really clean, quiet, and everything was freshly remodeled. Pillows were way too tiny!"

"What a gem of a hotel. Quiet, such a neat, relaxed vibe, and a great walkable property "

"**ABSOLUTELY DO NOT STAY HERE!** THIS IS NOT A RESORT, IT IS A MOTEL!! Completely misleading online. A motel is fine, if I close to book one, I booked a ‘Resort’ per their website & Expedia. We came for my son’s Baseball Spring Training, so our main requirements were ice machine, laundry, good shower W lots of towels (was 100+degrees), and outdoor pool * ROOM WAS EGGED* & Nextdoor. Told reception about it, she said our room#, said ‘oh you guys too?! It’s been happening for a month! Ice Machines neither worked. Laundry machines are located outside (weird) only 1 machine worked ; reception didn’t have enough change to use machines. Tub in our bathroom didn’t drain, ever. After 1 person, it was half full, after 2nd person tub completely full, had to wait an hour so 3rd person could use it. Towels were tiny & thin. The soap was a tiny bar, 1”x2”,People should share a bar of soap, just gross. Only a 30ml of shampoo. SO had to buy our own. -Bathroom walls were covered in mould. -Carpet was gross, def keep shoes on at all times. -All but 1 lightbulb was out in our room. -Safe was broken (which they knew when we mentioned it) -Housekeeping is by required which is fine. At check-in, she said we can setup automatically for them to come every other day, which was fine. EXCEPT, they never came. Pool was gross, lime green, almost every lounger was broken. They refused to give a receipt at checkout, then charges our card after we left. But there were free donuts everyday."

"The suite was beautiful, with lovely views of the lawn area and palm trees. "