Sugar Creek Hotels, Charlotte

"Breakfast was terrible. Felt rushed by front desk staff and he was rude"

"Everything was great. It just would’ve been nice if our rooms had a microwave."

"Great"

"Good choice for multiple nights"

"Clean room, excellent staff (Jabrittany and Latesha were simply amazing and exceptional). They both went above and beyond to ensure that we were okay and comfortable. Breakfast was good, and the amenities worked. All in all it was a good experience."

"Bar and lounge area were very nice."

"Not going to lie. I've never even heard of this place until I was looking for a place to stay in Charlotte. Well I went of the reviews and they for sure didn't disappoint! As soon as you are walking to the main entrance you can tell it's going to be great from just how kept up the lawn and sidewalks are. Greetings from staff was almost too easy and only needed my room number, no papers or anything needed to be signed (I booked with hotels.com). When I arrived on my rooms floor it smelled clean, like you know your rooms about to be exactly how it was described. Sure enough it was more than.... The beds are so soft and I bring my own pillows because anywhere I've ever stayed has NEVER had comfortable pillows to me, so when I say these feathery soft pillows (4 of them on a SOFT AND COMFORTABLE) king size bed, just whoa! Don't skip them bc you've not heard of them and take my advice and go with them. I know where I'll be staying no matter what the next time I'm up that way! PS. Pets are allowed to stay too... That was the icing on the cake so to speak 😉"

"The hotel was clean and quiet, front desk very good quick check in and out, breakfast was fresh and hot, many varieties to meals, the only thing is coffee refills were very slow. Otherwise, the entire stay was excellent "

"This property looks nice but in reality is in awful condition. Our first room there was a sliding door out to a patio with 2 chairs. However, when you went out there it was filled with trash and there was a broken door leaning against the wall. It was disgusting. Later that night we tried the TV. The Tv didn't work. Tried calling the front desk, but guess what? The phone didn't work. Tried calling the front desk from our cell phones. All we got was a message saying they couldn't answer the phone. Went to the front desk. They acted like we were crazy. They sent a maintenance person. He was helpful. He said this room is on the do not rent list as they are working on the issues. He went to the front desk and got us a new room. We packed all our stuff up and moved. Room 2 was also in disrepair. The dresser door was off the hinges. The bathroom barn door was not completely attached. The toilet when flushed made a loud screeching sound. By then it was too late to ask for a new room. It was one of the worst hotels stays I've ever had. I'd NEVER stay here again. t check out they didn't ask how the stay was...they knew."