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"- Room not cleaned / towels not replaced despite multiple requests. - TV did not work yet technician never came (also requested). - Shower ran constantly varying from cold to scolding hot. - Room very warm, no temperature control. "

"Excellent breakfast, lots of choices "

"All good, breakfast was 27 euro so we didn't try it. Room was clean, sheets fantastic cotton. Tv only had German speaking channels, and no option for Netflix sign in. Only prob was that we couldn't change the heating / aircon. It was set to 19 degrees, which was fine for day, but too hot for night. Balcony door open gave some relief, but for the noise. Location is great. "

"Surpassed my expectations. Booked this hotel as close to the Charite Mitte Campus and was good value for money. I was taken aback by the vibe, facilities and friendly staff. The hotel is beautiful and maintained extremely well. This was a business trip but I would definitely come back with family too."

"The hotel is in a great location and within walking distance of the TV tower and shopping mall. The only issue was with our room that had a smell from the sewer, but would less when the air conditioner was running."

"Very clean property next to the terminal. "

"Room was clean tidy and in good condition at time of visit. Quite compact, I was in a double room on my own and there wasn’t much space or storage for my 5 days of clothes etc. looks like the hotel has been renovated recently, everything pretty fresh and functional. Great little gym which I was very glad of, all new equipment."

"We were very disappointed with our stay at this hotel. The breakfast selection was extremely limited — mostly watermelon and arugula, with no pancakes or child-friendly options for kids. There was only one person making omelets, and overall the breakfast felt very poor and unorganized. If you came later, many items were already gone and not refilled. The room cleanliness was unacceptable. The bed sheets had stains, there was a lot of trash behind the bed, and the wardrobe and doors had strange red stains that looked like blood. The refrigerator did not work, the air conditioning did not work, and the windows faced directly toward metro, tram, and train lines, making it almost impossible to sleep because of the noise. Room cleaning service was supposed to be provided daily, but during our 5-night stay nobody came even once to clean the room, change the bedding, or refill tea and coffee supplies. At the coffee station there were empty used coffee cups left out for a long time. We had booked a more expensive and larger room, but all the rooms we received were exactly the same. The service overall was poor. We also asked if breakfast could be prepared to take away because of our early flight, but the hotel refused. The hallways were dirty, the promised bathrobes were missing, and access to the spa area was not available as expected. Sadly, this hotel does not deserve even three stars . Given the poor quality of the breakfast, we kindly request a refund for the breakfast char"

"Excellent hotel and charming staff. Facilities great and well maintained. Superb location both for walking and the transport network. Breakfast is exorbitantly expensive but very good - be hungry or get it outside!"