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"Quality property and team "

"Review"

"I love the location of this hotel as well as the affordable price point that makes this hotel a must stay whenever I visit Missoula. "

"Yes"

"The staff was extremely nice and helpful and we had no complaints about them. However, the room was very dirty and we were traveling with an emotional support rescue cat to deliver to his new family in Canada and he went under the bed and when I looked under the bed to see what he was up to....it was filthy. This was just minutes after checking into our room. So I got the cat out from under the bed and put him into the bathroom and I went to the front desk to ask for a broom and dust pan so I could clean under the beds and couch. I moved the beds and couch to sweep up the garbage, dust and I found pills and drugs in little plastic bags under the bed and couch. I took the bag of waste back to the front desk clerks and gave it to them to show them that we found pills and drugs in little bags (and to show them the amount of garbage/dust under the beds and couch). The front desk clerk apologized and said the cleaning crew is suppose to sweep. Why I am so upset about this is that if the rescue cat would have consumed any of those pills or drugs (or any animal or child for that matter), it could have killed him and/or resulted in an emergency situation. I had low expectations for cleanliness given they accepted cats; which many hotels would not accept cats (only dogs for some reason), but the fact that there were pills on the floor (and bags with drugs inside) that he could have eaten was very upsetting to say the least. The property needs to do a better job cleaning the rooms."

"The general manager is super stuck up and rude. Had our day switched becuase we booked the wrong dates by accident. Went to check in around noon asking what time the check in is and they said to come back and check in at 3 and everything was good with the switching of the dates. Came back at 3 to check in and general manager named Christina had added extra fees after saying everything was okay. We paid the pet deposit, and an extra fee for the difference in pricing and finally got checked in around 6 pm. She was super rude, and not friendly or welcoming at all. Asked some other lady staying at the hotel for the time the pool closes and she replied 10 pm. When I had asked her she told me 9 pm which is a lie. Also lied to us by not mentioning any extra fees earlier in the day. The hotsprings was nice, but we were clearly upset as well and Christina didn’t offer us any sort of compensation for our delay on the room, and seemed like she was trying anything she could to not have us there we felt very unwelcomed. Never going back to stay there ever again. "

"Clean, comfortable beds, and a nice pool and hot tub. "

"Nice one night stay. Manager was friendly and helpful. "

"Great location"