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"Staff the person who checked in was rude and not very friendly or helpful or anything like that "

"Food choices at night were not good"

"I love this place. Clean, quiet, and right up against the mountains. I only stay here in Hamilton. "

"Breakfast was great "

"Standard breakfast was fine. Staff made my kids French toast, so that was great. Easy walk to campus and downtown. Train is close, but none of us noticed it during the night. "

"This was the worst place we have ever stayed. The receptionist was unfriendly and clearly strung out. Room upon entry looked okay but the bathroom was deplorable, shower floor covered in mud and p*bes, toilet hadn’t been cleaned in weeks. Had to call 911 because some dr*g addicts outside were SCREAMING their heads off threatening to beat each other and banging on something so hard it sounded like gunsh*ts. Felt so unsafe even in the day time. Do not bring children here or stay alone if you are a female. "

"Great location, nice rooms"

"Traveled with family and pets. Staff was great. The breakfast was really good. "

"Rooms were clean, building was good. The fridge in the room did not work. Elevators were inconsistent and one side to only be running at one time. "