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Reviews of Hilton Clearwater Beach Resort & Spa

4 out of 5
Hilton Clearwater Beach Resort & Spa
400 Mandalay Ave, Clearwater Beach, FL

Reviews

7.4

Good

Rating 10 - Excellent. 624 out of 1639 reviews" "
Rating 8 - Good. 396 out of 1639 reviews" "
Rating 6 - Okay. 265 out of 1639 reviews" "
Rating 4 - Poor. 209 out of 1639 reviews" "
Rating 2 - Terrible. 145 out of 1639 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Nihuche

Travelled with partner
Liked: Cleanliness
Location of property was convenient. Overall 3 out of 5
Stayed 4 nights in May 2024

8/10 Good

Stephanie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was able to accommodate baby with a crib. The only complaint is that I called ahead of time to have it in the room and they completely forgot about the crib. A bit slow with service. We had issues with our plumbing. Overall it was good but not the best.
Stayed 4 nights in May 2024

4/10 Poor

Debra

Travelled with family
Disliked: Cleanliness, staff & service
Had to change room due not only to having a view of rooftop with various air conditioning units, but bc it was filthy. Thick dust on the top of the headboard and on the artwork on the wall. The second room was not much better. Restaurant served me a $44 entree that was inedible which I sent back and then I had to argue with the staff to remove it from the bill. The front desk staff however were all very nice and accommodating.
Stayed 4 nights in May 2024
Response from Hilton Clearwater Beach PR on 10 May 2024
Debra we are very sorry to hear about the frustrations you encountered. Certainly not the experience we want our guests to have. We will share your feedback with our mgt team and do our best to do a better job in the future.

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful beach
Stayed 3 nights in May 2024
Response from Hilton Clearwater Beach PR on 8 May 2024
Thank you for your generous rating Diane. So glad you enjoyed our beautiful Clearwater Beach. It is award winning. Hope to see you again soon.

4/10 Poor

Christine M.

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was not knowledgeable and initially was unable to add our honors rewards to our stay. We have been Hilton honor members for years and this is why we chose to stay at this particular property. When we initially checked in, the staff was unhelpful and unwilling to make sure that our honors information was attached to the booking to ensure points for our stay. When we arrived to our room, we found the balcony door to be off the tracks so it would not open. There was also damage to the balcony door and the handle falling off. We had to call maintenance and wait several hours for them to arrive to fix these very trivial items. The safe was also not working correctly as the batteries to the door for the lock were low and so the safe could not be used. We asked for this to be fixed and it never was. The floor had large brown/red stains. Many of the towels/linens that were supposedly cleaned were stained. The staff is supposed to bring 2 bottles of water per day and restock the room coffee/cream/sugar but this never happened and we had to ask for this every day. Housekeeping somehow skipped our room service 3 days in a row even though there was never an indication from us to do so. The housekeeping staff was always agitated that we asked for towels/linens almost every day of our stay because they had skipped room service. About halfway through our stay the air conditioning unit condenser broke and rattled non-stop making sleep impossible.
Stayed 7 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 8 May 2024
Christine our sincere apologies for your unsatisfactory stay. Your Hilton loyalty is greatly appreciated. And it is our hope that all of our guests have a stay they would expect from a Hilton Brand hotel. We are truly sorry to have fallen short for you during this recent visit.

6/10 Okay

travel

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Hilton Clearwater Beach PR on 7 May 2024
Thank you for your feedback. Our apologies for anything that did not meet your expectations.

10/10 Excellent

ANN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Hilton Clearwater Beach PR on 7 May 2024
Ann we are thrilled you enjoyed your stay. Thank you for the wonderful rating.

8/10 Good

William

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Hilton Clearwater Beach PR on 7 May 2024
William we appreciate your kind rating. A pleasure having you as our guest.

10/10 Excellent

Michelle, Kissimmee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jan 2024
Response from Hilton Clearwater Beach PR on 6 May 2024
So glad you enjoyed your stay Michelle. Look forward to seeing you again soon.

8/10 Good

Tina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great area, lots of shopping and restaurants nearby. Beautiful beach.
Stayed 3 nights in May 2024
Response from Hilton Clearwater Beach PR on 5 May 2024
Thank you Tina. So glad you enjoyed your stay.

8/10 Good

Robyn

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 5 May 2024
We appreciate your generous rating Robyn. Hope to see you again soon.

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to visit.
Stayed 1 night in Apr 2024
Response from Hilton Clearwater Beach PR on 5 May 2024
Anthony thank you for your generous rating. A pleasure having you as our guest.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect hotel with all the amenities you need
Stayed 3 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 3 May 2024
Perfect is just what we love to hear Nicole! Thank you!

8/10 Good

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 2 May 2024
Sheri thank you for your wonderful rating. So glad you enjoyed your stay.

4/10 Poor

William

Travelled with partner
Liked: Staff & service, amenities
The comforter on the bed was dirty with some kind of caked on yuck. Someone was vacuuming in the hall outside our room at 7 a.m. There was no directory of services in the room. Extra charges for every single thing - on a $400 room? That's nonsense!
Stayed 1 night in Apr 2024
Response from Hilton Clearwater Beach PR on 2 May 2024
William we are truly sorry for the frustrations you experienced. We appreciate your feedback and will share it with our team. We will do our best to do a better job going forward.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Pool bar
Stayed 2 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 29 Apr 2024
Thank you so much for your very generous rating John. A pleasure having you as our guest.

4/10 Poor

Georgianne

Travelled with partner
I didn’t like how there is a resort fee and I didn’t use anything and my sheets were dirty soon arriving
Stayed 2 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 29 Apr 2024
Georgianne we are very sorry to here you were not satisfied with your recent stay. We will be sure to share your feedback with our team and do our best to do a better job going forward.

8/10 Good

Lorin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property but not worth the price.
Stayed 6 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 29 Apr 2024
Thank you for your feedback Lorin. Our apologies for your disappointment.

10/10 Excellent

Mikhail

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great amenities, beautiful beach and water sports are nearby
Stayed 3 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 29 Apr 2024
Music to our ears Mikhail. Thank you for your wonderful feedback.

8/10 Good

Meral

Liked: Cleanliness
Disliked: Property conditions & facilities
There was nice scenery in our room.But cleaning service didn't arrange dailiy.we complaint and call the room service .They said that" supervisor didn't give me order"we called again,and again No body didn't take either our garbage!!we stayed 3 days in the hotel.And bathroom door was opened really heavy and noisy.And fridge was old .Anyway Sunset was wonderful in hilton.Thank you.
Stayed 3 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 29 Apr 2024
Meral we are so sorry to hear about the frustrations you had with Housekeeping. We will certainly share your feedback with our team and do our best to improve going forward.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Beach access
Stayed 1 night in Apr 2024
Response from Hilton Clearwater Beach PR on 28 Apr 2024
Scott thank you! Glad you enjoyed your stay.

6/10 Okay

ASHLEY

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 29 Apr 2024
Thank you for your feedback Ashley. Our apologies for those things that fell short of your expectations.

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and a great vacation!
Stayed 4 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 27 Apr 2024
Wonderful to hear Stephanie! Thank you for your generous rating. Hope to see you again soon.

10/10 Excellent

Andrea, Springfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay was wonderful! Clean facility with lots around to do!
Stayed 4 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 26 Apr 2024
Andrea just what we LOVE to hear. Thank you for your very kind rating. Look forward to seeing you again.

8/10 Good

Katrina

Stayed 4 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 26 Apr 2024
Katrina thank you! We are so glad you enjoyed your visit.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location with direct access to the beach. Family had a great time.
Stayed 1 night in Apr 2024
Response from Hilton Clearwater Beach PR on 26 Apr 2024
Amazing is our favorite word Jason. Thank you! A pleasure having you as our guest.

10/10 Excellent

Shannon

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was heaven!! I didn’t want to leave!!! The rooms were very well maintained, the grounds were beautiful and the service was spectatular!!! I felt spoiled during my entire stay!!! We will definitely be coming back to this hotel in Clearwater!!
Stayed 1 night in Apr 2024
Response from Hilton Clearwater Beach PR on 23 Apr 2024
Shannon could we be any more grateful than to be called "Heaven"? Thank you!! So glad you enjoyed your stay. And we can't wait to have you back to see us again.

2/10 Terrible

aleksandr p

Disliked: Staff & service
Stayed 4 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 23 Apr 2024
Our apologies for falling far short of your expectations.

10/10 Excellent

Shelita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part was being able to walk out to the pool and the beach.
Stayed 4 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 21 Apr 2024
We appreciate your feedback Shelita and your very generous rating.

8/10 Good

Michelle

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
It's a great location!! Disappointed that the shower was dirty.
Stayed 1 night in Apr 2024
Response from Hilton Clearwater Beach PR on 20 Apr 2024
We appreciate your feedback Michelle. Our apologies for anything that fell short of your expectations. A pleasure have you as our guest.

8/10 Good

Kalvin

Stayed 5 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 10 May 2024
Glad you enjoyed your stay Kalvin. Thank you for your kind feedback.

10/10 Excellent

Katherine

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Everything was amazing. From the room to the staff & the pool & atmosphere!
Stayed 2 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 16 Apr 2024
Amazing is just what we love to hear. Thank you Katherine!

8/10 Good

Nancy J

Stayed 6 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 6 May 2024
Thank you for our wonderful rating Nancy. Greatly appreciated.

6/10 Okay

Carolyn

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 15 Apr 2024
Thank you for your feedback Carolyn. Our apologies for anything that did not meet your expectations.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Older Hotel
Stayed 1 night in Apr 2024
Response from Hilton Clearwater Beach PR on 13 Apr 2024
Thank you for your generous rating Frank. Hope to see you again soon.

10/10 Excellent

Fila

Loved it
Stayed 3 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 13 Apr 2024
Fila thank you for your very generous rating. Hope to see you again soon.

2/10 Terrible

Jade

Stayed 2 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 1 May 2024
Our sincere apologies for falling far short of your expectations.

10/10 Excellent

Anna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how easy you can get to the pool or on the beach. Beach staff were super efficient.
Stayed 4 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 11 Apr 2024
Wonderful to hear Anna. Thank you for your 5 out of 5 rating. Hope to see you again soon.

10/10 Excellent

Rodney

Stayed 4 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 1 May 2024
So glad you enjoyed your stay Rodney. A pleasure having you as our guest.

6/10 Okay

Nicholas

Travelled with family and small children
Liked: Staff & service
Location is excellent but you have to pay for everything, $30 for a beach chair rental , even more for an umbrella was pretty disappointing
Stayed 5 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 11 Apr 2024
Thank you for your feedback Nicholas. Our apologies for your disappointment.

8/10 Good

Scott, Orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Typical beach hotel. Very friendly staff. Tons of dining and entertainment options all within walking distance.
Stayed 1 night in Feb 2024
Response from Hilton Clearwater Beach PR on 10 Apr 2024
Glad you enjoyed your stay Scott. Thank you for your generous rating.

10/10 Excellent

Alex G

Liked: Cleanliness, staff & service, property conditions & facilities
Such a beautiful location!!
Stayed 5 nights in Apr 2024
Response from Hilton CLearwater Beach PR on 10 Apr 2024
Thank you Alex. So glad you enjoyed your stay. Hope to see you again soon.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Loved my stay.
Stayed 1 night in Apr 2024
Response from Hilton Clearwater Beach PR on 8 Apr 2024
Music to our ears. Thank you!

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for the fourth year in a row. Very happy with the facilities. Love the pool and tiki bars. Thank you
Stayed 4 nights in Apr 2024
Response from Hilton Clearwater Beach PR on 8 Apr 2024
Thank you Joey! We appreciate your loyalty. A pleasure having you as our guest.

10/10 Excellent

Troy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice. Little on the pricey side though.
Stayed 6 nights in Mar 2024
Response from Hilton Clearwater Beach PR on 6 Apr 2024
Troy thank you! We are thrilled you had a 5 out of 5 stay. Hope to see you again soon.

4/10 Poor

Christina

Disliked: Staff & service, amenities
Staff was horrible. We booked a king size room with a pullout couch but when we checked in we were told there were no rooms like that in the hotel. We were supposed to have a gulf view, the view was of the roof. Were told there were no roll around beds available. They gave us an air mattress. Horrible. Then. it cost us $250 for a cabana on the beach. Rip off.
Stayed 4 nights in Mar 2024
Response from Hilton Clearwater Beach PR on 3 Apr 2024
Christina we are truly sorry for your frustrations. We have shared them with our team and will work hard going forward to ensure it doesn't happen again.

6/10 Okay

Gretchen

Stayed 5 nights in Mar 2024
Response from Hilton Clearwater Beach PR on 23 Apr 2024
Gretchen we are very sorry for anything that did not meet your satisfaction. Thank you for your feedback.

4/10 Poor

Grace

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are not friendly. The hotel itself and the room are run down.
Stayed 1 night in Apr 2024
Response from Hilton Clearwater Beach PR on 2 Apr 2024
We are very sorry to hear about your disappointing visit. We will share your comments with our team and do our best to improve.

2/10 Terrible

Sara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
768$ for one night, room was dirty and beds were very uncomfortable. The pool was crowded and all the Karen’s were putting out their towels to hold chairs at 8:00am and staff did nothing to fix the problem. I asked for extra blankets for my kids at 8:00pm and they knocked on my door at 10:30 to deliver. This is unacceptable and I would NEVER stay here again.
Response from Hilton Clearwater Beach PR on 2 Apr 2024
Sara we are very sorry to hear about the frustrations you encountered during your stay. We will certain do our best to do better in the future.

10/10 Excellent

Cory

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our reservation was "upgraded " to a king bed room, from 2 double beds. Well I needed to beds.. staff got us a double room with balcony. She followed up during our stay. Trip was very enjoyable!
Stayed 2 nights in Mar 2024
Response from Hilton Clearwater Beach PR on 1 Apr 2024
Cory thank you for that kind feedback. So glad you enjoyed your stay.