4/10
There were many things broken in the unit. No instructions on how to use the TV. We were forced to leave for 3 days due to Hurricane Milton. We only received a rebate for 1 day. We got no discount off the VRBO fee even though we received an email stating that we would aided due to the hurricane. I have stayed in one of your properties several times before and was very pleased. However, after this trip I will be reluctant to stay with VRBO again, I will never return to St Augustine Ocean and Racquet again. It was a very high costed unit and was a major disappointment. When I called to report my issues your representative tried to help but finally said to complain to my credit card company. That was a poor suggestion..
JOSEPH F.
Stayed 19 nights in Oct 2024