Glamping in Southend-on-Sea

"Staff friendly and attentive, cozy room, comfortable bar, nice breakfast freshly cooked."

"Parking was easy but on the expenses side should be free for the stay at hotels."

"Great spacious room lovely breakfast excellent gym and pool facilities "

"A/C was very good."

"Style over substance in a lot of areas. Spa is a very small pool area with 4 beds which you can’t access until check in. Default answer to any request is no. We only gave our name at reception to be ushered back out the door and told to comeback later. No offer to hold luggage, told to go and sit outside restaurant and that there would be no food. Reception staff especially rude and unprofessional. Tasting menu good but surrounded by screaming babies and only one good server. Again any changes to menu told no and only the manageress had any idea on customer service "

"Stayed here many times. Love the hotel staff are so friendly. Our room is always clean and comfortable. Love the choice of a breakfast or a packed lunch brilliant fit when we are going out for the day. "

"There was not really a beach to view"

"Had to call reception because my neighbour decided to have a party from midnight to 3am. With the walls being paper thin it was like they were in my room music blasting. Indidnt care that they where enjoying, good for them but moving me to a different room wasnt an option "

"What an awful stay - everything was OK until I woke up in the small hours of the morning with bites all over my arms. I ended up sleeping width ways at the foot of the bed as I am certain that bedbugs had bitten me whilst lying on the pillows by the headboard. I complained to Debbie in the morning and she steadfastly refused to acknowledge that it could be bedbugs even though I showed here all the bites, including 2 on my neck. I visited a pharmacist in Southend Tesco on Tuesday morning and he assured me that they did look like bedbug bites and prescribed me antihistamines. My arms swelled up on Tuesday - I had been bitten approximately 26 times and I was very uncomfortable. I have used Expedia to book hotels all over the continent over the last 15 years and have not had a single complaint but this was a very unpleasant experience which I do not believe was adequately dealt with. Shame on you Hamilton House - a more sympathetic response would have negated a response such as this. "