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"The Staff was very kind and helpful specially Marc, the installation excellent for kids, it’s close to the parks. "

"My stay is a 3 star review I will list the pros and cons (area of improvements) Pros: -Nice view from the balcony -Waterpark was great, clean and plenty of areas for everyone. -Wave simulator was amazing -Security gated entrance -Great parking the garage -Beautiful front desk Cons: -Builidng needs some renovations such as new carpets and new paint on all the hallways. When I walked in from the elevator to my hallway I almost went back and cancelled, it was old dirty and very used carpets. Looks like from a cheap motel. Lighting and paint in the hallways also old and motel vibes not 4 start hotel resort quality. -Staff needs to be replaced with a better customer service experienced personnel. Every time I called for something that was missing they had an attitude. I was missing bar soap, a Do not disturb sign and when I asked questions about a certain attraction in the hotel it was minimal info and get off the phone vibes. -The property is huge and there is no shuttle from one side of the property to the other side to get to the water park. The walk one way is about 1/3 of a mile -No lockers in the water park so I had to find a beach chair to put my stuff in and it was all taken. Took 30 mins to finally find one open (no exaggerating) -The mattresses was not in great condition, I lifted up the sheets to take a look and had so much lint snd pilling I didn’t sleep in it, went to the other room of my suite and that mattress was a little better condition. "

"The staff was absolutely wonderful and the resort was so relaxing. Clean, spacious, and quiet place to recharge. "

"Been staying with vacation village for my getaways for years now..its like my home away from home. "

"Very child friendly"

"Staff was excellent. Because of the curved shower curtain rod, the bathroom door did not open completely."

"Good for the price."

"We could not even stay at this hotel. Filthy, old, dirty, Scarey and noisey. Very dingy too. We have wasted our money and shame on Rosen hotel and Expedia for saying it ranks 8.4"

"The location of the resort was great, cleanliness and overall look and feel was top notch. It was far to crowded for us, but between baseball opening day and the tail end of Spring Break, I get it, but our anniversary date doesnt change. I am very disappointed in the staff, not their attitude , but in their ability to complete simple task requested of them, task I offered to pay for if they could just get it done, task they assured me no less than 5 times in 2 days would be completed. I just really dont understand how such nice people, that seemed to have their act together, could literally lie over and over..I almost feel like the break in communication might have been on the back end and maybe were not aware. I probably wont stay here again, 800 per night to get lied to isnt worth it..I can get that at home for free."