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"Great location, friendly staff, clean rooms. "

"Amazing views of the River Thames and Canary Wharf and the property had a great ambiance about it"

"The staff was helpful. The room was quiet. The only issue I had was the first day, my room was not made up. But when I notified the front desk, the had house keeping come up and clean it while we went out to dinner."

"Very nice and center place"

"This hotel went above and beyond for my daughter’s 3rd birthday. I couldn’t fault the staff at all they were all extremely polite and friendly to me and my daughter. They all greeted you with a smile and were all helpful. I will definitely be returning for my other daughter’s birthday and I will now always stay here when I need to be in London. This hotel is also in a great location and has a real edge with their unique design.Thank you again CitizenM 🙂"

"Excellent hotel "

"Made the experience amazing "

"Our stay at Shangri-La The Shard, London was truly unforgettable. The room was gorgeous with incredible views, and every detail was perfect. We loved the gym, spa, pool, and the food—everything exceeded expectations. The staff were outstanding—kind, attentive, and genuinely caring. They went above and beyond to make us feel welcome. The location is also unbeatable, with easy access to public transport and walkable to so much of the city. One of the best hotel experiences we’ve had. Highly recommend and can’t wait to return! "

"Great hotel perfectly located. "