4/10 Poor
Dina
Travelled with family
7 Jun 2024
Disliked: Amenities
We left Sosua By the Sea for better amenities, so we went from $67/night to $167/night and when we got to the room the patio door handle was broken and door was jammed so you can’t slide it and go out to the balcony. We had to call 3 different times throughout the day before someone actually came in to fix it. Then the air conditioning became an issue. It would randomly stop working, and the room would overheat. Again 3 different calls over 1.5 days before someone showed up. He said he fixed it but we never did get air conditioning. This with 94° weather outside. Another thing: as we are doing mission trips in Haitian villages we had requested lunch boxes to be prepared. Sosua By the Sea does that seamlessly and they are ready at the front desk every day before you even ask for them. Casa Marina said they were going to provide the same service, instead when we showed up at the Buffet as requested, no one knew anything about to-go boxes, and it took three people and 45 minutes of back-and-forth before they told me that no boxes were available. Then we had to escalate to the supervisor, and finally the boxes appeared. We ended up filling the boxes up from the breakfast buffet. Sosua by the sea actually makes you lunch boxes with lunch food in them.
All in all, if we were to come back to the same place, we would much rather go back to Sosua by the Sea, although they have fewer amenities the amenities they do have our up, running and maintained better service.
Dina
Stayed 2 nights in Jun 2024