Top Hotels Near Sora Terrace in Yamanouchi from NZ$115

"The staff was very friendly. However, the hotel has come into age . Wallpaper was falling off throughout the building, clean sleeping sheets were provided, but the interior was dirty"

"We loved our time at this ryokan. The hosts were wonderful, and so accommodating. The room was huge and very comfortable."

"The thoughtful staff, excellent kaiseiki dinner made our stay a fabulous one. The property is well kept & we experienced warm, Japanese hospitality - from lunch recommendations, snowball toys, to free flow drinks at the lobby and room. We loved Shibu Onsen town & Shibu hotel made it all the more special. The Onsen was great especially during winter. "

"A great experience. Staff was amazing and made sure our stay was perfect, from the room, meals, onsen and transport. We went with our kids and they said this was their favorite stay during our trip in Japan. Highly recommend."

"Beautiful resort in the mountains right next to the ski slopes"

"Great staff"

"I really enjoyed my stay, however getting there was challenging, and I couldn't find the email to ask questions on their website. I ultimately took a risk and was able to hop on a bus from Karuizawa, but online it mentions no reservations for buses, and I could not find that there even was one to the resort. If their email had been listed (and perhaps it is not due to an internet issue through the US), I'd have had less stress getting there. Otherwise, I only recommend others research more before going here so they know the customs more - tattoos are not allowed, and I had to book the private onsen."

"My friend had accidentally lost her backpack on the train just before we had arrived to the hotel for check in. As soon as we arrived at the hotel we asked to borrow their phone to call the lost in found center at the train station. After we explained the situation the hotel staff asked us what train we were on and what the backpack looked like and offered to call the station for us to help locate the backpack. This was a huge relief to us because we were worried about the language barrier over the phone. Not only did the hotel staff locate the backpack for us but they also typed out detailed instructions for us in English of where to go to pick up the backpack and what hours that lost/found center would be open. It was so helpful and we were able to get the backpack back easily! Not only was the staff really kind and professional but the hotel itself was really nice. I enjoyed the traditional style room, wearing a yukata for the first time, and being able to take a hot bath in the onsen. This hotel was my favorite on my Japan trip and I want to go back again! "

"Room was comfortable. Location was great. "