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Reviews of Hotel Northern Star

3 out of 5
Hotel Northern Star
801 Main Street, Slave Lake, AB

Reviews

6.0
Rating 10 - Excellent. 29 out of 230 reviews" "
Rating 8 - Good. 60 out of 230 reviews" "
Rating 6 - Okay. 46 out of 230 reviews" "
Rating 4 - Poor. 50 out of 230 reviews" "
Rating 2 - Terrible. 45 out of 230 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

5.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ron, Bonnyville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe clean and quiet
Stayed 1 night in May 2024

8/10 Good

Gilberto

Travelled with family
Liked: Property conditions & facilities
Maybe 2-3 stars
Stayed 1 night in May 2024

8/10 Good

Lorenzo

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staying lovely place.
Stayed 1 night in Apr 2024

6/10 Okay

Caius

Place to stay for a night
Stayed 14 nights in Feb 2024

2/10 Terrible

M4

Disliked: Cleanliness, staff & service, property conditions & facilities
The floor is sticky and gross, room does not look like it has been cleaned in a very long time, the linens are very dirty. Not able to stay in the room.
Stayed 1 night in May 2024

6/10 Okay

Jinwei

Stayed 1 night in May 2024

10/10 Excellent

Serguei, EDMONTON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Fredy

Disliked: Staff & service, property conditions & facilities
Roach infected
Stayed 7 nights in Apr 2024

8/10 Good

Lorenzo

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice calm place to stay.
Stayed 1 night in Apr 2024
Response from General Manager on 12 Apr 2024
Thank you for the review. We try our best to give quality service to our guests.

10/10 Excellent

Ron, Bonnyville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I am staying in Slave Lake I usually check here first
Stayed 1 night in Apr 2024
Response from General Manager on 12 Apr 2024
Thank you for the review. We try our best to give quality service to our guests.

6/10 Okay

Douglas

Liked: Cleanliness
In wall heater/ ac did not work. Portable heater in room was also non- functional. Fortunately there were good blankets on a comfortable bed. Good breakfast in the morning. Considering the lower price than the alternatives, it was well worth the price of the stay
Stayed 1 night in Mar 2024
Response from General Manager on 12 Apr 2024
We are very sorry for any inconvenience. We try our best to assist our beloved guests.

2/10 Terrible

Daniel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Pillows and linens stained and looked un-clean. Slept outside of the bedding. Heat/thermostat unresponsive. Cold night. Almost no lighting. Probably on purpose to hide the gross. Place should be bulldozed.
Stayed 1 night in Mar 2024
Response from General Manager on 12 Apr 2024
We are very sorry for any inconvenience. We try our best to assist our beloved guests.

2/10 Terrible

mark

Stayed 15 nights in Feb 2024
Response from General Manager on 12 Apr 2024
We are very sorry for any inconvenience. We try our best to assist our beloved guests.

2/10 Terrible

Kanchan

Travelled with group
Disliked: Amenities
Bad experience overall from room to any other hotel’s amenities
Stayed 1 night in Feb 2024
Response from General Manager on 12 Apr 2024
We are very sorry for any inconvenience. We try our best to assist our beloved guests.

2/10 Terrible

Raymond

Not worthy for the money
Stayed 4 nights in Feb 2024
Response from General Manager on 12 Apr 2024
We are very sorry for any inconvenience.

4/10 Poor

Fran

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our Window was unsecured n taped shut with clear plastic n duct tape.. our bath tub was painted over and had a big tear in it which was lifted.. the tiles in the bathroom stayed wet for the 2 nights we stayed there .. Complained first night but they didnt do anything or move us to different room..
Stayed 1 night in Feb 2024
Response from General Manager on 12 Apr 2024
We are very sorry for any inconvenience. We try our best to assist our beloved guests.

2/10 Terrible

Evan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is disgustingly dirty. The showers are covered in scum. The non smoking rooms smell like 60 years of heavy cigarette smoke. The mattress appears to be used and abused. Towels are hard. Pillows are circles.
Stayed 3 nights in Feb 2024
Response from General Manager on 12 Apr 2024
We are very sorry for any inconvenience. We try our best to assist our beloved guests.

2/10 Terrible

Evan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Smelled like cigarette smoke in the room. If these walls could talk I’m sure they’d puke. This is a last resort booking. Rooms need an overhaul. Terrible mattress and pillows.
Stayed 6 nights in Feb 2024
Response from General Manager on 12 Apr 2024
We are very sorry for any inconvenience. We try our best to assist our beloved guests.

6/10 Okay

Cornelius

Liked: Cleanliness
It was a decent place to stay. It’s an older motel. Clean room that I was in. Room was cleaned daily. It’s a top of the line motel but it does in a pinch if you only need a night or two stay
Stayed 5 nights in Jan 2024
Response from General Manager on 10 Feb 2024
Thank you for the awesome review.

6/10 Okay

Mat

Liked: Staff & service
Last minute stop and they were very accommodating. Quiet room and free parking. The place needs updating, but I think they are aware of that already. Has that 80’s vibe and still smell of the same smoke. At the end of the day, I slept well.
Stayed 1 night in Jan 2024
Response from General Manager on 10 Feb 2024
Thank you for taking your time to review us.

4/10 Poor

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty..
Stayed 1 night in Jan 2024
Response from General Manager on 12 Apr 2024
We are very sorry for any inconvenience.We try our best to assist our beloved guests.

4/10 Poor

Jonah

Stayed 1 night in Jan 2024

2/10 Terrible

Holly

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is very uncared for, I’m not sure they invest any of the money back into it at all. The beds and furniture probably have not been updated since the hotel was built. The heater in the room is very loud and I could not sleep with it on. TV remote did not work. Shower/Tub looks like it’s from the 90’s. It’s a good thing I brought my own blanket and pillow because there is no way I would have climbed in that bed. Don’t waste your money on this place.
Stayed 2 nights in Jan 2024
Response from Hotel manager on 11 Jan 2024
We are very sorry for any inconvenience.We try our best to assist our beloved guests.

2/10 Terrible

Gladys

Travelled with family
Disliked: Property conditions & facilities, room comfort
Defrauded Money!!!
They defrauded me damage deposit of $100 on visa payment. Unreturned. I did not authorize them to use my Visa card. They made me put $300 cash on top of the $100 security they took without my authorization when I told them clearly, I will pay in cash instead. The heater did not work, the lights did not work. The windows were busted. They only cleaned the room once for a four night stay. Most of the time, there was no one at front desk.
Stayed 4 nights in Jan 2024
Response from Hotel manager on 11 Jan 2024
We are very sorry for the confusion.You were already explained that it takes 3-4 business days to get the pre authorized money back on your card.We hope to see again.

10/10 Excellent

Tanis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General manager on 12 Dec 2023
Thank you so much for giving us a wonderful review

2/10 Terrible

Caleigh

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting, will never stay here ever again
Stayed 1 night in Dec 2023
Response from General manager on 12 Dec 2023
We are very sorry for any inconvenience

8/10 Good

Marc

Business traveller
Liked: Cleanliness, staff & service
Room was good. TV was lacking. Wasnt very clean
Stayed 1 night in Nov 2023
Response from General manager on 3 Dec 2023
Thank you so much for the review.

8/10 Good

Gordon

Travelled with partner
Food was great. Only problem was no shower curtain, no temperature control.
Stayed 1 night in Nov 2023
Response from General Manager on 28 Nov 2023
Thank you for the reviewing us.We are sorry for any inconvenience.

6/10 Okay

Esther

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good basic hotel but lacking amenities
The free hot breakfast was very basic. A couple trays were empty when i went to dish up but were refilled quickly when I alerted the staff. Rooms are in need of repair but there does seem to be ongoing renovations going on. Lounge is only open 5:30 to 9:00 PM and despite having restaurant hours posted I never saw it open in the 3 days I was there. Also no elevator on site and many rooms are on the second floor.
Stayed 2 nights in Nov 2023
Response from General Manager on 27 Nov 2023
Thank you for the review.

6/10 Okay

Homan

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
There was a constant sound coming from the heating system, I could sleep but some people might not be able to sleep
Stayed 1 night in Oct 2023
Response from General Manager on 31 Oct 2023
Thank you for your review. We will resolve this issue that you brought to our attention.

8/10 Good

Cedar

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The facility was good, breakfast was good. The bathroom showed signs of needing repairs (cracked tub and piece coming off counter).
Stayed 2 nights in Oct 2023
Response from General Manager on 30 Oct 2023
Thank you for the review. We try our best to give quality service to our guests.

4/10 Poor

Dayong

Business traveller
Stayed 3 nights in Oct 2023
Response from General Manager on 30 Oct 2023
Thank you for the review.

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, property conditions & facilities
Shabby property, I didn't feel safe. Would not recommend
Stayed 3 nights in Oct 2023
Response from General Manager on 20 Oct 2023
We are very sorry for any inconvenience. We try our best to make the stay of our guests to be wonderful.

4/10 Poor

Kevin

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Older property, needs a renovation & up dated. Good location, nice staff.
Stayed 3 nights in Oct 2023
Response from General Manager on 20 Oct 2023
We are very sorry for any inconvenience. We try our best to make the stay of our guests to be wonderful. We appreciate our staff and always provide the best service.

4/10 Poor

Dale

Travelled with pets
Disliked: Staff & service
Bad service - Breakfast not as advertised, very poor.
Stayed 1 night in Oct 2023
Response from General Manager on 20 Oct 2023
We are very sorry for any inconvenience. We try our best to make the stay of our guests to be wonderful.

6/10 Okay

Victor

Liked: Cleanliness, staff & service
Good breakfast. Property is under repair and upgrades. They are needed. Friendly staff.
Stayed 2 nights in Oct 2023
Response from General Manager on 23 Oct 2023
Thank you for the review. We try our best to give quality service to our guests.

2/10 Terrible

Dartagnan

Business traveller
Disliked: Staff & service, amenities
Asked for early check in was told was okay then got there told me early check in was 84$ which is outrageous. No one spoke English
Response from General Manager on 20 Oct 2023
We are very sorry for any inconvenience. We try our best to make the stay of our guests to be wonderful.

10/10 Excellent

Sher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff very accomodating
Stayed 3 nights in Oct 2023
Response from General Manager on 20 Oct 2023
Thank you for the wonderful reply. We try our best to give wonderful service to our guests.

2/10 Terrible

Adayna

Stayed 1 night in Oct 2023
Response from General Manager on 30 Oct 2023
Thank you for the review. We try our best to give quality service to our guests.

2/10 Terrible

Jen

Travelled with family and small children, Business traveller, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
It is a lesson in supply and demand. No one would stay here at this price except the fire evacuations mean everything else is booked. So I can't complain since they did have a room! Didn't let them photocopy personal ID cards. It is not required by law and is asking for identity theft! Breakfast was stale cheerios and coffee and obvious mouse detritus on the floor.
Stayed 1 night in Sep 2023
Response from Manager on 29 Sept 2023
Sorry for the inconvenience .

4/10 Poor

Pam

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 29 Sept 2023
sorry for the inconvenience .

4/10 Poor

Miranda

Disliked: Cleanliness, property conditions & facilities
The front desk person was very nice, but when checking in they said my room number out loud which concerned me, as I was traveling alone and there were other people around. The motel has a definite odor and could use a deep clean.
Stayed 1 night in Sep 2023
Response from Manager on 29 Sept 2023
Sorry for the Inconvenience .

2/10 Terrible

Jozo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property needs repair
Stayed 2 nights in Sep 2023
Response from Manager on 29 Sept 2023
Thank you for your stay . Sorry for the inconvenience

2/10 Terrible

olivia

Disliked: Cleanliness, staff & service, property conditions & facilities
The floor was moist, the room stank of old cigarette smoke. definitely not worth 130$ a night.i lost my hotel key & stood at front desk for 15 no one came.
Stayed 1 night in Sep 2023
Response from Manager on 29 Sept 2023
Thank you for choosing our hotel .Sorry for the inconvenience .

6/10 Okay

Stewart, Morinville

Travelled with family
Liked: Staff & service
For the price of the room it was what I was expected. They were doing reno in one half of the facility so we wee in the older end. Everyone was pleasant and courteous .
Stayed 1 night in Sep 2023
Response from Manager on 29 Sept 2023
Thank you for your respond .

2/10 Terrible

Jeffery

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all costs.
Checked in, this hotel is over 1/2 shut down/condemned. Had uneasy feeling checking in (was only place available in town when booking), and then the room was wore down and grungy, T.V. wasn't working and opened the window to find someone passed out outside my window on the grass (appeared on drugs). Called around and found a different hotel due with availability due to a cancellation, so left and stayed there. The hotel refused to cancel or refund, and wouldn't answer calls from hotels.com to confirm the situation. I spoke to the front desk worker before leaving and returned the key, so he knew the situation.
Stayed 2 nights in Sep 2023
Response from Manager on 29 Sept 2023
sorry for the inconvenience .

4/10 Poor

Nikki

Business traveller
Disliked: Cleanliness
Zero wifi funky smell and zero pressure for a shower.
Stayed 3 nights in Sep 2023
Response from Manager on 10 Sept 2023
Sorry for the inconvenience, Thank you for staying with us .

4/10 Poor

Hsin Yu

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Booked for two nights. I should’ve read the review first. The hotel needs a upgrade immediately. The carpet is filthy and wet. A/C doesnt really cool down the room. The lamps weren’t working when we entered. First night I could feel the moisture and the humidity is crazy. I even saw the water piling on the windows in the morning. OPEN THE WINDOW if you feel the same in the room!! It helps to reduce the humidity in the room. The housekeepers and service was disappointing. We left at 2:30 and instructed to have the room clean (only to change the trash and replace new towels) but it’s not done when we returned at 6pm. Was told that there’s no housekeeping after 3 but I saw the housekeeping staff around before we left. I also believe the housekeepers needs a proper training too. Ordered takeout from the restaurant. It was okay but a but overpriced. Breakfast was fine. Complimentary juice is a great. The only reason I gave 3 stars because the front desk did his best to assist us. To change the bulbs of the lamps and answered our questions.
Stayed 2 nights in Aug 2023
Response from Manager on 1 Sept 2023
Really sorry for the inconvenience, will try to fix all the problems. Thank you so much staying with us .

10/10 Excellent

Ahmad

Stayed 2 nights in Aug 2023
Response from Manager on 1 Sept 2023
Thank you so much for giving us positive feedback.

6/10 Okay

Karen

Business traveller
Disliked: Staff & service
The room stank
Stayed 1 night in Aug 2023
Response from Manager on 1 Sept 2023
Thank you for stay with us .Sorry for the Inconvenience.