Shirogane Onsen Hotels, Biei

"Excellent hotel, a very family friendly place to stay "

"Amazing hotel. Clean, friendly staff, delicious onsite restaurant, baby cot available, beautiful views, free parking, free laundry, free wine tasting. Highly recommend."

"Room is clean and staffs are helpful although better understanding of English would be welcome"

"About 10-minute ride on a bus to Kitanomine zone, not crowded, with 340 yen for round trip ticket which is offered by the hotel for guests. About 10-minute walk from the hotel to market places & restaurants. It is a quiet town. "

"great breakfast and onsen and access to kita slope. "

" Good"

"Check in was quick and easy. The staff was great. The Japanese style room was spacious. "

"If I could give zero stars I would. I could give a list but I’ll simply just say that after our first night of a 4 night stay my wife became ill and we were instructed by her primary care provider to move from this remote location to a place closer to definitive medical care. We had to cut our stay short after the first night. The hotel said that because we booked through Expedia/Hotels.com that they couldn’t issue a refund… I had purchased trip insurance through Hotels.com and they denied our claim because we didn’t visit a doctor in Japan in person… This hotel is an hour or more away from any restaurants and they only take reservations for their restaurants days ahead… there was no food when we arrived so we ate microwave cup of noodles for dinner… in Japan… I did not recommend this hotel and I do not recommend booking through Hotels.com"

"The unit itself was gorgeous! Location was perfect. Literally a 2 minute walk to the main base. Nice coffee shop in the lobby offering grab and go as well. The disappointing aspect was the service. It felt like we were in an Airbnb with no service. Often times you’d pass the front desk and it’d be completely empty. Upon checking in we were not told about parking, resort area, direction, amenities etc. it felt very rushed and do it your own kind of service. They didn’t respond to emails I sent prior to the stay sling for dinner recommendations and room inquiry. The only way to connect with the staff is through WhatsApp. Not a fan of the service and feel like it shouldn’t be advertised as a hotel. "