Shirogane Onsen Hotels, Biei

"Made to serve breakfast was great. Staff extremely pleasant and English speaking "

"The family room was amazing! Spacious and well appointed. Beautiful view of the property and a private patio. The breakfast was top notch, the afternoon snacks were tasty and the staff was super helpful and friendly. "

"Wonderful hotel that’s not too large, not too small, with spacious rooms and a great breakfast spread."

"Average room"

"The staff was wonderful, especially the Korean gentleman who was at the front desk who spoke wonderful English. Everything about this place was wonderful and I would recommend it 100%. "

"Room is clean and staffs are helpful although better understanding of English would be welcome"

" Good"

"The unit itself was gorgeous! Location was perfect. Literally a 2 minute walk to the main base. Nice coffee shop in the lobby offering grab and go as well. The disappointing aspect was the service. It felt like we were in an Airbnb with no service. Often times you’d pass the front desk and it’d be completely empty. Upon checking in we were not told about parking, resort area, direction, amenities etc. it felt very rushed and do it your own kind of service. They didn’t respond to emails I sent prior to the stay sling for dinner recommendations and room inquiry. The only way to connect with the staff is through WhatsApp. Not a fan of the service and feel like it shouldn’t be advertised as a hotel. "

"Room was nice, suitable for a couple if you're happy to sleep in separate beds. 2 king single mattresses with additional bedding in storage compartment for additional people. Shower was great with great water pressure, though no ventilation so it would get very steamy very quickly. Fridge wasn't on when we arrived, had to turn it on ourselves. You get a hair dryer, a kettle, 4 cups and 4 mugs. No utensils and the microwave is in the shared space where the washing machines and dryers are. Inconvenient yet tolerable. The entire building is made from wood so you can hear every movement, especially from people above/below or next to you. We had issues with the people below us and their children running and jumping around late at night which kept us up, despite me confronting them about it and asking them to keep it down, as well as the property asking them to do the same. Though this isn't specifically related to the property itself, this was definitely the biggest drawback. If it had better acoustic insulation it would have been perfect, though due to this issue, I don't see us staying here again. I suggested that management put signs up to establish a dedicated "quiet time", and charge people who continuously ignore it (yes they were that bad). I'm not one to complain or leave bad reviews, but the noise travel was a major issue for us that I think everyone should be aware of. Overall, it's very clean and new, and has small shops next door, though a bit far from restaurants. "