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"Partner and I shared a room - quite a small space, but totally comfortable for a couple nights! Everything was very clean and tidy, and staff were very friendly. There was a smart TV in the room, and good wifi. They make a good effort for eco-friendliness too! It’s literally a 1-2 minute walk to Aizuwakamatsu Station, and there are plenty of places to eat in the vicinity. They also offer a complimentary breakfast buffet which is lovely! "

"部屋は清潔で広々としていました。とても快適でした。"

"This was absolutely one of the worst trips I have ever done. Hotels.com help contribute to this. Not so great experience. Both the hotels.com and the resorts websites provided false information. The conditions were so bad that I landed up leaving a day early. I had to take someone to the hospital due to the dirtiness. I did not get refunded and I was actually charged more than what was expected. The location was great and the staff was great but they were unforgiving when it came to providing a refund or understanding the situation. Do not recommend this place unless you don't mind old worn down overcharged definitely not a two-star hotel resorts. One note you will have to pay for everything even if it says all exclusive."

"Nice hotel "

"We have an amazing time! From the check in to the arrival celebration. The rooms were amazing and so large! The onsen was very family friendly. Play spaces indoor and out were outstanding. Breakfast left us speechless. Our only regret is not getting dinner. Such an amazing experience "

"steps away from shin shirakawa bullet train stations and a short walk to aeon mall, 711,, unfortunately i could not get a non smoking room , i hope they ban smoking rooms indefinitely and jus have a designated area , clean airs for all 👍"

"Breakfast and dinners were excellent. All the staff were so friendly and helpful!"

"Friendly and helpful staff. Room was clean and pleasant, and beds were comfortable. Great for a one night stay, slept very well. The free meal provided was delicious too."

"Ryokan was ok but no open restaurants nearby worth it. Place too far from Nikko main attractions."