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"Beautifully restored historic building...room and bathroom were spacious. Staff were very friendly "

"This is the perfect hotel for a stay in Staunton, especially if you are attending Shakespeare plays at the Blackfriars Playhouse next door. It was raining on Friday when we arrived and so was the perfect location to access the playhouse. We had a beautiful, clean room with a great view of the town. Also a bonus was that parking is free in the parking deck on the weekends. The parking deck shares an elevator with the hotel. So we don’t have to pay to park or find a parking spot on the street. Just park and leave your car for the weekend, with everything within walking distance. And though the breakfast is $15 per person, it was well worth it. Very nice buffet that included hot and cold items. Eggs, bacon, sausage, yogurt, oatmeal, grits, fruits, breads, etc. It feels more like a restaurant with friendly wait staff, than a typical free hotel breakfast. That being said, I spent less at this hotel than others in the area with free breakfast. This hotel definitely had the wow factor. We will be coming back. "

"Hotel Madison is a tremendous facility centrally located in the middle of Harrisonburg & JMU. It’s close to historic Harrisonburg and our must stay when traveling through the area. "

"Clean room. Great breakfast "

"We’ve had kids attending JMU since 2021, and our second is wrapping up this year so we’ve spent a lot of time in Harrisonburg and at area hotels. Our favorite, and by far the nicest experience we’ve had, has consistently been the Hyatt. We’ve always felt it was worth paying a little more to stay there. This weekend, however, was disappointing. We arrived around 2:40 PM for a 3:00 PM check-in and found several people already waiting in the lobby. Around 3:00, a Temple lacrosse team arrived and appeared to be checked in right away. After 3:00, I followed up at the front desk about our room and was told, “It’s only 3:08.” That response didn’t sit well, especially given we had dinner reservations with our kids at 5:00 PM and an event later that evening. After traveling, we were really counting on time to get settled and ready. We didn’t get into our room until close to 4:00 PM, which left us rushing to get ready. That said, I do want to recognize that Rachel and the bartender were by far the friendliest and most helpful staff members we encountered they offered bottled water and were genuinely kind, which we appreciated. The following morning, there were grounds in the coffee, making it undrinkable, and one of the elevators was out of service, which added to the frustration. On a positive note, we had an excellent dinner at Ridge Room—highly recommend, especially if you make a reservation for the weekend. We’re hoping this was just an off weekend. "

" The parking was easy and secure. The staff was exceptional - very welcoming and friendly. We had dinner each night in the restaurant/bar. Criana was wonderful. She made an excellent Passionfruit martini and was a wealth of information about the local area. We will definitely stay here when we're in the area again."

"The staff was extremely unpleasant to me."

"Incredible stay, very clean, stunning hotel and food was very delicious! "

"very clean room and comfortable bed"