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Reviews of Shanghai Donghu Hotel

4.5 out of 5
Shanghai Donghu Hotel
70 Dong Hu Road, Xuhui, Shanghai

Reviews

9.2

Wonderful

Rating 10 - Excellent. 26 out of 40 reviews" "
Rating 8 - Good. 11 out of 40 reviews" "
Rating 6 - Okay. 2 out of 40 reviews" "
Rating 4 - Poor. 0 out of 40 reviews" "
Rating 2 - Terrible. 1 out of 40 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Josh

Stayed 3 nights in Nov 2023

10/10 Excellent

Jeffrey, Las Vagas

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful tree lined streets in the FCC area. close to shopping and restaurants - quite diverse area. Excellent staff.
Stayed 5 nights in Sep 2023

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Just a superb place in a prime location and the flavor of old Shanghai in its bygone era. Ideal neighbor for adventurous visitors to a fast-moving city with a youthful vibe.
Stayed 8 nights in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast can be improved. Good location with food, family mart just around the corner
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
Hotel looks newly renovated. Nice building. Comfortable bed. Good value for money. One strange thing is my booking was for 2 people and with breakfast but they insist that my hotels.com booking only entitled me one person’s breakfast each day (I.e second person has to pay for breakfast). In the end I suggest they give me two persons breakfast on second day only, as I don’t want breakfast on first day anyways. But thought it was tricky
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Jozette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast can be improved
Stayed 2 nights in Oct 2018

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Ken, LA,USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing hotel that I'd definitely book over and over whenever we go back to Shanghai. The family room we booked was well-maintained and definitely exceeded our expectations! Room service was always polite and hospitable, giving our stay there an overall welcome mood. The front desk staff members were always ready to help and were able to efficiently and warmly take care of our needs time and time over. It even happened that they were able to book us a room after we had to check out for for a two day tour to Wu Zhen and Hangzhou! It wasn't a family room, but it was arguably the next best thing. Once again, I would definitely recommend this hotel to anyone visiting Shanghai, and I myself would book at this hotel the next time I bring my family here.
Stayed 2 nights in Jul 2018

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location couldn’t of been better
Hotel was really comfy and in a great location for walking and use of the metro. The only downside was gym and pool, which were in another hotel just down the road, but facilities weren’t great. If you just want some dumbbells, that’s what it’s got. The restaurant and breakfast in the hotel were ok, but there are much better choices to eat in and around the surrounding areas (I highly recommend Din Tai Fung in the shopping mall if you like dumplings - the best I’ve had in Asia). Location couldn’t of been better though so I would stay there again.
Stayed 6 nights in Jun 2018

10/10 Excellent

K, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a one of my favorite hotels . Nice decoration, comfortable surrounding.
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even more lovely after the remodeling
Amazing stay. The remodeling made it even better than before. Lovely fruits every day in the room. Spotless condition. So so breakfast. Close to all kinds of restaurants and a coffee shop with great breakfast across the street so no need to eat in the hotel.

2/10 Terrible

Verified traveller

Disliked: Staff & service
Appalling and Rude service
Surly and rude service at the reception desk. As a frequent travel to Shanghai, the only other place to receive the same poor service is at its sister hotel, the Donghu Guesthouse. Although the hotel is very comfortable, the service is so brutally rude (when they speak English) that the experience is entirely ruined. There is no possible way to recommend this hotel until they decide to treat their guests with more respect and consideration. Perhaps they can provide their staff with a course in hotel management and courtesy.

10/10 Excellent

Patricia, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely comfortable clean hotel in attractive area.
Very attractive heritage hotel which was comfortable, spacious and clean. Excellent location for a single travellerwith good restaurants, bars and shops nearby. The staff were very professional and polite with good English.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel - great area
Very nice stay, Western environment at traditional look Chinese

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Wallace Zhong on 25 Oct 2023
Dear Guest,Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

10/10 Excellent

YEOHOON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
아름다운 고전미
아름다운 고저택 개조호텔 오래된 점은 부정할 수 없으나 고풍스러운 아름다움이 철철 넘친다. 피츠커피 및 기타 상하이 로컬 젊은이들의 맛집이 많은 거리이며 예약 없이 가기 힘든 리퀴드 런드리도 걸어서 오분안에 있다
Stayed 1 night in Sep 2019

10/10 Excellent

Hyoung Jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

Po-Wei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常好的住宿體驗， 上海的高品味奢華。 房間很棒。 二樓以上空間很棒， 就可惜大廳俗氣了ㄧ點。
Stayed 1 night in Nov 2019

8/10 Good

JEROME

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
服务好，地段好，健身房超级小
酒店服务非常好，地段也很方便 房间还可以 隔音有点差，走廊和马路上的声音听很清楚 游泳池很大但是健身房超级小，如果有每天健身房锻炼的需求不要考虑这家，其他都不错
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No tengo palabras para describir lo hermoso que está este hotel, la limpieza esmerada del mismo,la atención excepcional de su personal, un ambiente clásico relajador pero con los servicios tan modernos que parece un hotel de última generación, lo considero altamente recomendable por su cercanía a los lugares más visitados de Shanghai,
Stayed 7 nights in Mar 2019

10/10 Excellent

Patric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 3 nights in Mar 2019

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スタッフも部屋も素晴らしい。ホテルのハード面からするとセキュリティは万全とは言い難いが、優秀なスタッフがそれをカバーしているので問題なし。
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2018

8/10 Good

Steinar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

HAIDONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful stay
It was a very happy stay, I experienced many 5 stars hotel in Shanghai but this one is remarkable, nice staffs with smile and upgraded my room, historical building with modern facilities in room, general feeling was very warm.

8/10 Good

MARTIN, SEOUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
근대 상하이의 정취가 있는 호텔
프랑스 조계지 지역에 위치한 호텔. 유럽식으로 건축한 건물을 사용하여 호텔로 운영하고 있어서 근대 상하이의 정취를 느낄 수 있음. 내부는 리모델링하여 깨끗하면서 일관성 있는 인테리어 분위가가 있음. 웰컴 푸드로 용정차를 주는 것이 맘에 들었음.
Stayed 2 nights in Jun 2017

8/10 Good

Timo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tasokas hotelli
Hotelli oli tasokas. Sijainti erinomainen, omalla tavallaan kaunis kaupunginosa.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
部屋の掃除が余り 行き届いてない、見えるところは そこそこ きれいだけど。部屋にホテルの案内について 何もなく不便でした。時計も時間調整してなく不便でした。