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Reviews of Hotel Liberta Seminyak

3.5 out of 5
Hotel Liberta Seminyak
Jalan Petitenget No. 2 Kerobokan, Seminyak, Bali

Reviews

7.6

Good

Rating 10 - Excellent. 15 out of 71 reviews" "
Rating 8 - Good. 29 out of 71 reviews" "
Rating 6 - Okay. 21 out of 71 reviews" "
Rating 4 - Poor. 5 out of 71 reviews" "
Rating 2 - Terrible. 1 out of 71 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

5.0/10

Amenities

7.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ricky

Business traveller
Liked: Cleanliness, staff & service
The new bar is fantastic when you’re the but hideous when you’re trying to sleep as the band and DJ play and slay until 3am. I doubt anyone in this hotel gets ANY sleep, not the hotels fault. Liberta Is absolutely great value for money and fantastic location.
Stayed 3 nights in Jul 2023

6/10 Okay

Samuel

Stayed 1 night in Sep 2022

4/10 Poor

Lisa

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Was so loud, could hear the traffic all night, room had an ant infestation
Stayed 2 nights in Jun 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Staff friendly n greetings upon every contact. Convenient as it is by the junction. Bed and toilet cleanliness is good. However the TV is not displaying well. Breakfast can be improve.
Stayed 3 nights in Dec 2018
Response from Hari Susetyo on 19 Feb 2019
Dear Libertan, Thank you very much for your stay and positive feedback given to us as for improve our service. definitely we will act in some aspect did you mention it. best regards, The Host - Hari Susetyo

4/10 Poor

Verified traveller

Stayed 4 nights in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room not clean and have a very bad smell the swimming pool a small when you are walk to the room on the wall a broken in the ceiling also have many hole
Stayed 1 night in Sep 2018

8/10 Good

Raine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2018
Response from hari on 18 Sept 2018
Thank you for your rating given to us

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very good location
Very good location, not your absolute luxurious bargain bali hotel, but did the job. Pool was very small, breakfast wasn't much variety, and every second day the toilet in the room would stink out the room place. Overall, the staff were amazing, the food was cheap and nice, and the room was doable :) would probably come back here
Stayed 6 nights in Aug 2018
Response from hari on 18 Sept 2018
Thank you very much for your valuable feedback given to us. my sincere apologize that some aspect did not meet your expectation and we will improve it. and happy to serve you again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from hari on 18 Sept 2018
Thank you for rating given to us.

6/10 Okay

Leesh, Australia

Liked: Staff & service
Disliked: Property conditions & facilities
This hotel has an awesome theme and awesome staff but unfortunately the facilities don’t match which is sad. The Lobby looks great! But the hallways and rooms look run down and tired. Our bathroom had a giant crack in the vanity that had caused a crooked tap fitting and there was a lot of thick mould that had not been cleaned. The fridge was was very tiny, was ok as I mainly wanted to keep some milk cold but it didn’t work very well and we woke up in the morning to room temperature milk. Unfortunately breakfast was also a miss for us. It was extremely limited and as we didn’t want to eat rice or noodles for breakfast we weren’t left with much and chose to eat at the surrounding restaurants for breakfast each day. Overall this hotel was good if your needing cheap accommodation and your happy to eat out for breakfast (or eat rice or noodles) apart from the mould issue and the run down building itself the staff were lovely, extremely accommodating and kept the rooms clean.
Stayed 3 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Lots of wear and tear and damage from previous guests

6/10 Okay

Abdirisak

Liked: Staff & service, property conditions & facilities, room comfort
Okay
Overall stay was a bit okay, there’s a weird smell coming from the washroom of the hotel. It was noisy every morning out side of our room they were doing construction or some other work couldn’t really get enough good sleep. Staff were very friendly and helpful!!

6/10 Okay

Peter, Perth Australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dated
Not told about guest facilities, made long local call to an airline, found out later 4000rph per minute. Cost me 184000rph. Cheaper to buy sim. Towels not changed, when query told leave towels on floor... Should be changed every day anyway. Big rain storm next night found room flooded 1cm deep, had to mop up with towels...
Stayed 2 nights in Nov 2017

8/10 Good

lee, perth

Liked: Staff & service
Great easy accommodation. Helpful staff Good location
Stayed 6 nights in Oct 2017

6/10 Okay

theresa

Disliked: Staff & service
Moderate
We waited over an hour for the driver to pick us up from he airport and my friend and I was on the same floor but in othersides of the floor. The buffet breakfast didn't cater for all cultures besides scrambled eggs.
Stayed 4 nights in Aug 2017

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Convenient
Neo hotels are great. They are basic, but still clean and comfortable with the basic amenities like a kettle and coffee. The bed at this place is quite comfortable. The wifi is good! Waver's now and again, but that is expected here. It was fast and reliable. It is also in a very convenient location. I would there were more hotel Neo's in the world!
Dear Sarah, Thank you very much for your kind review given to us, and we definitely waiting for your visit us again in the near future. Hari Susetyo Hotel Manager.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was clean, air conditioning worked very well, happy stay
Response from Hari susetyo on 17 May 2017
Dear Guest, Thank you very much for the review given to us. happy to hear it and I will pass to my team. waiting your next trip and stay with us in bali. best regards Hari Susetyo - Hotel Manager

8/10 Good

Jopi

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access and affordable hotel
Room is clean, staff are very friendly and attentive. The only downside is the room is not sound proofing which is very noisy when someone talking outside. It's much more better if they can change the toilet door, coz it can't be lock and there is a gap when toilet door closed.
Dear Jopi, Thank you for taking the time to review us online. I am happy to hear that you enjoy your experience with us. My apologies for the unpleasant experiences during your stay and will personally take a further look, and I appreciate that you give detailed feedback. and we are waiting forward to welcome you back in the future! Hari Susetyo-Hotel Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was okay.
Not so good because the hotel looks old and not maintained.
Response from General Manager on 2 Mar 2017
Dear Valued Guest, Thank you for sharing your feedback during stay with us. apologize and really appreciated and be inform that we are progressing to maintain the building. Hope this is not stopping you to stay again with us. Best Regards, Hari Susetyo Hotel Manager

8/10 Good

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, somewhat standard hotel
Hotel Neo Seminyak is a nice, fresh hotel with the only real downside being that it maybe lacks a bit in character. The hotel feels quite chainy, which isn't always a bad thing though. It was new, the rooms very spacious, clean and comfortable, and it was really great considering the price level. The location is a bit between areas, but you can easily get into both Seminyak and Canggu on a scooter. Breakfast was decent, but perhaps more southeast asian than western. Overall great value for the money.
Response from General Manager on 18 Jan 2017
Dear Sebastian, Thank you for given us high rating scores, and sharing your review in this forum during your stay. and happy to hear that you could enjoy seminyak and canggu area.and we are so happy to hear some highlight of your review for our room comfy, price level. On behalf of the entire team, we certainly look forward to welcoming you back and to enjoy another wonderful experience with us in near future. Best Regards, Hari Susetyo - Hotel Manager

4/10 Poor

AP, Melb

Liked: Staff & service
Disliked: Room comfort
Overpriced No attention to detail
Cons Tea/coffee never restocked in three night stay. Pool gets no sun. Failure to restock toilet paper correctly. Tiny balconies with no ashtray or chair supplied. Beds made, sheets changed only on request. Room safe barely holds an ipad. Horrible stench from drain right at front entrance, not a good welcome. Pro's Staff friendly Modern rooms but very small Very comfortable bed
Response from Hari susetyo - Hotel Manager on 26 Dec 2016
Dear AP, Thank you for sharing your experience with us. My sincere apologies should the initial experience did not go as expected. I agree with you that our guest deserve only the best from us, and I will personally review on how to improve things based on your feedback. I do appreciate that you highlight the good side as well, and I am proud to hear that the Staff could make the most of the stay. I am looking forward to host you again in the future, where we could show you the improvements made.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly staff. i enjoyed the restaurant/ room service
Response from Hari Susetyo on 9 Dec 2016
Dear Guest, Thank you for staying us and giving us high score. Truly pleasant to know that you enjoy our facilities and the hospitality of the staffs. Those are things that differentiate us from any other hotels. The Team of Neo Hotel Seminyak and myself are looking forward to welcome you back in the future.

8/10 Good

Novera Maharani Catur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and location, nice pool.
Hotel service was quick and good, just don't like the wall, coz really easy to hear the noise from next door or outside.
Response from General Manager on 16 Nov 2016
Dear Guest, Thank you for sharing your experience with us,and I am glad to hear the services you received has been consistent, and we could meet your expectations each and every time. Apologies that there were some aspect not meet your expectation during your stay.We are hoping that we could continue to serve you in the future, at any given chance. Best Regards, Hari Susetyo - Hotel Manager

6/10 Okay

Louise, Cairns

Liked: Cleanliness, room comfort
Close to great restaurants
We were originally given room 509 and quickly released we couldn't stay in that room. It is directly below an A/C compressor or something similar and made a loud, pulsating noise at approximately 8 second intervals and made it very hard to sleep. They happily moved us to Room 219 which was on the other side of the hotel and very quiet and comfortable. The only suggestion I would have is for the hotel to place the same "Shhh. Quiet Zone" signs that they have in the lobby, in the hallways on all hotel floors. Some disrespectful guests would slam the doors early each and every morning and talk extremely loudly to each other, without a care that there are people in other rooms trying to sleep.
Response from Hari Susetyo - Hotel Manager on 16 Nov 2016
Dear Louise, Thank you for choosing Neo Seminyak during your recent trip to Bali. We always proud of our strategic location and glad to know that you could make the most of it. My apologies for the inconvenience occurred about the A/C Compressor and noise from other guest, This is something that we need to look further to enhance the comfort of our guests in the future. Louise, we definitely look forward to your next visit to the Island of the Gods.

6/10 Okay

Daw, Libya

Liked: Cleanliness, staff & service, room comfort
Comfortable room but...
The hotel is good in general as the room was clean and comfy, the staff were helpful and the it is in a good location near many restaurants. However, there are few things that I didn't like 1)- the internet connection was bad, off and on and slow 2)- the breakfast was limited (just rice and sausage with some watermelon and coffee) I don't recommend anybody to take it. 3)- there is a horrible smell in front of the main door of the hotel 4)- the swimming pool is nice but there are only 3 sun beds
Swimming pool
Response from Hari on 4 Nov 2016
Dear Daw, Thank you for sharing your feedback during your stay with us. And we are so happy to hear some highlight of your review for our room cleanliness, the hospitality of our team, and hotel location. Apologize for few things you did not like it, we will taken noted seriously on your feedback. On behalf of the entire team, we certainly look forward to welcoming you back and to enjoy another wonderful experience with us in near future. Best Regards, Hari Susetyo - Hotel Manager

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and comfy room
Best service, room is modern and the bed is comfy. Walking distance to cafe and shops. Awesome hotel
Response from General Manager on 4 Nov 2016
Dear Guests, Your amazing review is truly an achievement for us all, a true statement of our commitment towards excellent and consistent service delivered by our team.I am delighted to hear each and every word with pride, and I will definitely share it with all the team here. we hope that to host you again in the future. Best Regards, Hari Susetyo - Hotel Manager

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good budget hotel
This is a good budget hotel chain. The bed was clean and nice but aside from the 2 bottles of complimentary water and soap, everything has extra charge. This is acceptable though, considering the low price of the stay.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and affordable
Cant beat the price for an excellent basic, clean, 3-star stay.

6/10 Okay

Amelia

Cheap basic hotel
For the price we paid it was worth it, though I wouldn't stay at Neo again. Breakfast was below average. Bathroom flooded everytime we had a shower. Would rather spend $20 extra per night and stay down the road at the new Ibis Styles.

10/10 Excellent

thya, jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap hotel best quality
Cheap hotel, best location, friendly staff. I would like stay here again for Next time. I love here especially for the price.

8/10 Good

Chris, Timor-Leste

Liked: Cleanliness, staff & service, room comfort
Handy and well priced in Seminyak
Excellent on line experience to book- on arrival reception quickly identified the booking and the key was ready in about 5 minutes or less. Usually you will need to provide card or a deposit for use of restaurant or other items you may book. Or pay cash as used. Brilliant restaurant staff (Thanks Dwi for fabulous smiles and incredibly good assistance!). Compared to other Bali hotels, this ranks high in my opinion overall.
Response from Hari Susetyo on 9 Jul 2016
Dear Chris, We very much appreciate your comments regarding your stay at the Hotel NEO Seminyak - Petitenget.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Hari Susetyo - Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Response from Slamet Fahrurozi on 22 Jun 2016
Dear Guest, Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Hari Susetyo - Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Slamet Fahrurozi on 20 Jun 2016
Dear Guest, Thank you for staying with us during your trip to Bali. We wish to be able to host you again on your next visit to Bali. Please feel free to contact me should I could be of any assistance. We look forward to welcoming you back to our hotel in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience for our first stay in Neo
Good room, Good service
Response from Slamet Fahrurozi on 15 Jun 2016
Thank you for your review in expedia.com, we are very happy to hear that you enjoy your stay at hotel NEO Seminyak - Petitenget. we are awaiting for the next visit to bali. Hari Susetyo - Hotel Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An all-rounded hotel good enough for your needs, situated at a very good location. It is within walking distance to many good restaurants and cafes!
Response from Slamet Fahrurozi on 22 Jun 2016
Dear Guest, Thank you for your reviewing us,It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
You get more than u payed for , the room was big and clean , the staff was excellent , only a bit far from seminyak sq about 25 min walking , but if u have a scooter it will only take 5 min , 15 min walking to potato head beach club

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Perfect

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Tyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommendable: bad service and very noisy
When I booked this hotel, it was said breakfast is included. But when I checked in, the hotel staff said there's no breakfast. I showed them the voucher that I've got from Hotels.com but they didn't care. Because of this matter, they stood me up for 30-40 minutes at the reception and later I was so tired and asked them to just give a room. The hotel staff were so inefficient and it seemed like they don't know how to act in this kind situations. The room condition was okay considering the price. But it was really really noisy outside. I couldn't sleep at all. The window didn't work for blocking sounds from outside. And another disappointing thing was the shower. The water pressure was so low. But the location of this hotel is great. It's right next to Taco casa, Smoke house, Pison cafe, etc. Great for going out for dinner and coffee.
Dear Value guest, Thank you for share to stay with us and we do apologize of inconvenience stay because of noisy matter, its become our attention to fix up the trouble and also we have followed up regarding the reservation through the agent and it was miss communication from the agent, from our side we have made the booking was allow to have breakfast at that time. Your comments are become our valuable inputs to improve our services overall. Once again thank you and we expect able to serve you again in other time.. Best Regards,

8/10 Good

carissa c.

Liked: Cleanliness, staff & service, room comfort
Great hotel and value
Great location, good value, good service..breakfast was okay. Would stay here again!

10/10 Excellent

Marlo, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel neo
We had a real nice time, it's convenient, hire a scooter and everything was so close. Staff were really nice

10/10 Excellent

Dale, Adelaide, AUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, cheap, quiet
Great experience. Bit far from the action but can rent a scooter through the hotel or about 20-30mins walk. Hotel staff super friendly! Would stay again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, affordable price
Lovely affordable hotel on the outskirts of Seminyak. Staff super friendly & helpful. Enjoyed my stay.

8/10 Good

Jay, Sydney

Liked: Staff & service, room comfort
Good hotel for price
This is a nice hotel with very friendly, accommodating staff. Hotel is about a 15 min walk from the beach. Pool unfortunately doesn't get the sunlight however this was the only real negative.

10/10 Excellent

Yumiko, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice!!
Cheap, but very clean, cozy, staffs are nice and I'll definitely come back!

8/10 Good

Sarah, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap as chips hotel
Amazing hotel for what you pay, we recently stayed overnight for $28, after five minutes of being in the room we got a call from reception making sure everything was okay and if we needed anything. Clean, new and nice. Only downfall was that the walls are thin but hey for $28 who can complain!

8/10 Good

dave, sydney Australia

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Good value for money
Everything in the hotel was good except the rooms and bathrooms need to be cleaner.. The cleaning staff are not doing their job properly. Also the laundry facilities leave a lot to be desired.

8/10 Good

Siti Naqiah, Singapore

Liked: Staff & service, property conditions & facilities, room comfort
Definitely worth the price!
Apart from the room not being extremely clean with some visible stains on the sheets, it is definitely a good hotel! Thumbs up for the room service, staff friendliness and the comfort of the room. Extremely reasonably priced.

6/10 Okay

rang rang, singapore

Liked: Staff & service, room comfort
Affordable & new - near to great eats
Hotel is new, so some noise was expected (we heard furniture being dragged above us - but then again it was in the afternoon when guests should be out and about). Pool was small but good for a soak if you are up for it, the room had all the basic needs met and the only issue I had was the free breakfast, but for the price I paid for the room - I just decided to skip it anyway and go out to the many cafes around for a hearty brunch. Staff are absolute gems, always smiling. Great job Neo team!