Desk, iron/ironing board, free WiFi, bed sheets

Reviews of Pacific Best Inn

2 out of 5
Pacific Best Inn
1141 Fremont Boulevard, Seaside, CA

Reviews

7.2

Good

Rating 10 - Excellent. 242 out of 1001 reviews" "
Rating 8 - Good. 346 out of 1001 reviews" "
Rating 6 - Okay. 199 out of 1001 reviews" "
Rating 4 - Poor. 112 out of 1001 reviews" "
Rating 2 - Terrible. 102 out of 1001 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Thomas

Disliked: Staff & service, amenities, property conditions & facilities
This is a cheap Hotel only one paper cup in the room, coffee machine only in the room, no kettle, everything is basic as it gets
Stayed 1 night in May 2024
Response from Hotel Manager on 21 May 2024
Dear Guest,Thank you for your feedback. We apologize for any inconvenience caused by the lack of amenities in your room. Your comments are valuable, and we will take them into consideration to improve our services for future guests.Sincerely, Hotel Manager

6/10 Okay

Viviana

Travelled with partner
Disliked: Staff & service, amenities
Moldy shower curtain. Water pressure issues. Paper thin walls and guests playing loud music and television late at night.
Stayed 1 night in May 2024
Response from Hotel Manager on 15 May 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay, including the moldy shower curtain, water pressure issues, and disturbances from other guests. Please know that we take these concerns seriously and will address them promptly to ensure a more comfortable experience for our guests in the future.Sincerely, Hotel Manager

6/10 Okay

Fred

Travelled with family
The property is convenient to Laguna Seca Raceway which Is why we stayed there. Desk clerk would only give us one key saying "the machine won't allow me to make two". That's BS. In years of travel all over the world I've never run into this. Most of the room was clean but the sink had digusting black flilth around the drain, There were no hangers or laundry bags in the small closet, Water valves under the sink were turned nearly off leaving low pressure and very noisy sink. We turned them back up but the plumbing was still noisy.
Stayed 3 nights in May 2024
Response from Hotel Manager on 14 May 2024
Dear Guest,Thank you for sharing your feedback. We apologize for the inconveniences you experienced during your stay. Your comments regarding the key issue, cleanliness, and amenities in the room are concerning, and we will address these matters promptly with our team to ensure improvements are made. Your feedback is valuable to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to provide a better experience for you in the future.Sincerely, Hotel Manager

2/10 Terrible

Olivia

Travelled with family, Business traveller
Disliked: Staff & service, amenities
I had a Reservation, but when I got there They Told Me I had No Reservation ! I have a Confirmation Number...the front desk Ladies were Nasty. I found something next door motel Absolutely Beautiful & Very Kind Service. Pacific Inn SUCKS!!
Stayed 1 night in May 2024
Response from Hotel Manager on 11 May 2024
Dear Guest,We're deeply sorry for the inconvenience you experienced. This is not the level of service we aim to provide, and we apologize for the frustration caused by the mix-up with your reservation. Your feedback will be addressed with our team to prevent similar issues in the future. We're glad to hear that you found an alternative accommodation nearby. If there's anything further we can do to make amends, please reach out to us directly.Sincerely, Hotel Manager

2/10 Terrible

Nadia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on 11 May 2024
Dear Guest,We're sorry to hear about your experience, Nadia. If you'd like to share more details about what went wrong during your stay, please feel free to reach out to us directly. We value your feedback and are committed to addressing any issues to improve our services.Sincerely, Hotel Manager

10/10 Excellent

Hongwei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just checking in feeling better today
Stayed 1 night in May 2024
Response from Hotel Manager on 9 May 2024
Dear Guest,Thank you for your positive rating. We're glad to hear that you're feeling better today. If there's anything we can do to make your stay even more comfortable, please don't hesitate to let us know. We hope you continue to enjoy your time with us.Sincerely, Hotel Manager

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 9 May 2024
Dear Guest,Thank you for your rating. We're glad you had a positive experience overall. If there are any areas where we can improve and earn that fifth star on your next visit, please let us know. We appreciate your feedback and hope to welcome you back soon.Sincerely, Hotel Manager

8/10 Good

Leslie

Travelled with partner
Liked: Staff & service, property conditions & facilities
All was good
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 7 May 2024
Dear Guest,Thank you for your review. We're glad to hear that you had a good experience during your stay. If there's anything specific you enjoyed or any areas where we can improve, please let us know. We appreciate your feedback and hope to welcome you back again soon.Sincerely, Hotel Manager

6/10 Okay

Piotr

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty towels, no third towel in 3 persons room, no soap, no cups. Homeless noisy people behind the motel.
Stayed 1 night in May 2024
Response from Hotel Manager on 6 May 2024
Dear Guest,We apologize for the inconvenience you experienced during your stay. Your feedback regarding the cleanliness, amenities, and noise disturbances is important to us, and we will address these issues promptly with our team to ensure improvements are made. We appreciate your honesty and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Floyd C

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mold in the shower! I asked for a different room they said no! I went to a different hotel, the man at the front desk was extremely rude and unprofessional!
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 6 May 2024
Dear Guest,We're deeply sorry to hear about your experience. Mold in the shower is unacceptable, and we apologize for any inconvenience this caused. Your request for a different room should have been accommodated, and we regret that we were unable to meet your needs. Additionally, the behavior of our front desk staff does not reflect our standards of professionalism, and we will address this issue promptly. Your feedback is important to us, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 Excellent

Wang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 30 Apr 2024
Dear Guest,Thank you for your perfect rating! We're delighted to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back again soon.Sincerely, Hotel Manager

2/10 Terrible

Nicholas

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely aweful. Our room smelt like cigarettes and weed, he refused to put us into another room. It was the jankiest most gettoh stay i have EVER had and were not provided anything that was requested, couldnt even get a wakeup call. Totally dissatisfied and would never stay here even if i was offered a free stay
Stayed 5 nights in Apr 2024
Response from Hotel Manager on 24 Apr 2024
Dear Nicholas,We apologize for the experience you had during your stay. Your feedback is valuable, and we take it seriously. We're sorry for the issues with the room and the lack of response to your requests. We understand your frustration and regret that we did not meet your expectations. Please know that we will address these concerns to improve our services for future guests. Thank you for bringing this to our attention.Sincerely,Hotel Manager

6/10 Okay

agustin

Travelled with partner
Liked: Cleanliness
Limited parking, guests using cones to reserve parking, and manager did nothing! We had to park on the street. Disappointed!
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 23 Apr 2024
Dear Agustin,We apologize for the inconvenience you experienced with the limited parking and the situation with guests using cones to reserve spots. We understand how frustrating this can be, and we regret that it impacted your stay negatively. Your feedback is valuable, and we will address this issue to ensure a better parking experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to improve your perception of our hotel on a future visit.Sincerely,Hotel Manager

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Guest,Thank you for your feedback. If there are specific areas where we can improve, please feel free to let us know. Your satisfaction is important to us, and we strive to make every guest's stay better. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

8/10 Good

Vish

Liked: Cleanliness
Basic but comfortable
Stayed 1 night in Apr 2024
Response from Hotel Manager on 20 Apr 2024
Dear Guest,Thank you for your review! We're glad to hear that you found your stay with us comfortable. If there are any specific areas where we can improve and earn that extra star next time, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
On every comment or legitimate complaint, the owner/manager was DEFENSIVE! He was ALWAYS automatically primed to give a defense. I didn’t like this! Example: standing in the bath to shower was very slippery & dangerous. They should have had non-slip appliqués on the tub bottom, but DID NOT! Owner’s response, instead of being concerned for my safety, responded: “Nobody has ever complained about this before!” He TOOK OFFENSE to my comment!😕
Stayed 5 nights in Mar 2024
Response from Hotel Manager on 20 Apr 2024
Dear Guest,Thank you for sharing your feedback. We apologize for any perceived defensiveness in our responses. Our intention is always to address guest concerns promptly and ensure a positive experience. We take your comments seriously and will review our approach to ensure it aligns with our commitment to guest satisfaction and safety. Your input is valuable, and we appreciate the opportunity to improve. If you have any further concerns, please don't hesitate to reach out.Sincerely, Hotel Manager

6/10 Okay

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent
Stayed 1 night in Apr 2024
Response from Hotel Manager on 19 Apr 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found your stay to be decent. We're always striving to improve and provide the best experience for our guests. If there's anything specific you believe we could do better, please don't hesitate to let us know. Your input is invaluable to us, and we hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

6/10 Okay

Dana

Travelled with family and small children
Liked: Staff & service
Staff made check in/out simple. Had a list of near by places to eat and places that delivered to the room.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Guest,Thank you for your feedback. We're glad to hear that our staff made your check-in and check-out process simple, and that you found our list of nearby dining options helpful. If there are any areas where you feel we could improve to enhance your experience, please don't hesitate to let us know. We value your input and hope to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

6/10 Okay

William

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 9 Apr 2024
Dear Guest,Thank you for your feedback. We appreciate you taking the time to share your experience. If there are any specific areas where we can improve and earn a higher rating next time, please feel free to share your suggestions with us. We value your input and hope to provide you with a better experience during your next stay.Sincerely, Hotel Manager

4/10 Poor

nadja

Travelled with family
Disliked: Staff & service, property conditions & facilities
Addicts tweaking out in the alley behind the hotel. The tv didn’t work. The guy said he fix it, which never happened. Cleanliness questionable at best
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Guest,We sincerely apologize for the issues you encountered during your stay. The safety and comfort of our guests are of the utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. We take your feedback seriously and will address these concerns with our team to ensure improvements are made. We appreciate you bringing these matters to our attention and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

8/10 Good

Gil

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and highly recommend this place. Can use more parking space and internet access info should be given to the customer when checking in. Very satisfied!
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Guest,Thank you for your review and recommendation! We're delighted to hear that you enjoyed your stay with us. Your feedback regarding parking availability and internet access information is noted, and we will work to address these areas for improvement. We're pleased to know that overall you were very satisfied with your experience. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

4/10 Poor

Lucas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 6 Apr 2024
Dear Guest,Thank you for your feedback. We're sorry to hear that your experience with us did not meet your expectations. If there are any specific areas where we fell short or if there's anything we can do to improve, please feel free to let us know. Your input is important to us as we strive to enhance our guest experience. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything about our stay here. It was one of the most reasonably priced places in the area for a single room that could accommodate a family of four. But it was still a well-maintained property in a safe area, close to Safeway, Walgreens, fast food and a nice walking trail around some wetlands. We were also able to walk to the beach. Costco, Point Lobos and Asilomar/Pacific Grove were a short drive away. Do visit the last two if you like nature. The room was quite large and had a mini-fridge and microwave. The beds were comfortable. There is an ice machine that is free for guests with the room key. The other guests were very quiet and considerate. The housekeeper was a very pleasant and hard-working person and the owner was on the premises clearly taking a very active role in the upkeep of the property.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 4 Apr 2024
Dear Guest,Thank you for your glowing review! We're delighted to hear that you enjoyed every aspect of your stay with us, from our convenient location to our comfortable accommodations and attentive staff. Your kind words mean a lot to us, and we look forward to welcoming you back for another wonderful stay in the future!Sincerely, Hotel Manager

2/10 Terrible

Claire

Disliked: Cleanliness, property conditions & facilities
The bed is so hard.
Response from Hotel Manager on 29 Mar 2024
Dear Guest,We apologize for the discomfort you experienced with the bed. Your feedback is valuable, and we will address this issue promptly. Please feel free to reach out to our front desk staff if you require any assistance during your stay.Sincerely, Hotel Manager

6/10 Okay

Heather

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 27 Mar 2024
Dear Guest,Thank you for your feedback. We're sorry to hear that your experience was not completely satisfactory. If there are any specific areas where we can improve, please feel free to let us know. Your input is valuable to us as we strive to provide the best possible experience for our guests. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Sincerely, Hotel Manager

10/10 Excellent

Kayleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is somewhat limited, but not a lot of people ended up staying long during my stay. Room was cleaned during my stay and towels were replenished as well as bed being made.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 11 Mar 2024
Dear Guest,Thank you, Kayleigh, for your positive review! We're glad to hear that you had a pleasant stay with us and that you found our housekeeping service satisfactory. We apologize for any inconvenience regarding limited parking. Your feedback is appreciated, and we hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager

8/10 Good

Dennis J.

Business traveller
Liked: Cleanliness, staff & service
It was a basic hotel. Nothing extravagant. It's an older hotel, a little run-down, but good for the price and was what I needed. It was in a convenient location to where I had to go during my stay. The manager and the maid were friendly and helpful. They answered my questions about where the ice machine was located. The bed was comfortable. It had WIFI, a cable TV, lights on each side of the bed, a table with 2 chairs, a microwave and a refrigerator. It fulfilled my basic needs.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 11 Mar 2024
Dear Guest,Thank you for your feedback. We're pleased to hear that our hotel met your basic needs during your stay and that you found our staff friendly and helpful. We apologize for any inconvenience caused by the age and condition of the hotel. Your comments are valuable to us, and we'll use them to make improvements where possible. We hope to have the opportunity to welcome you back for another comfortable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Limpio práctico y económico
Stayed 1 night in Mar 2024
Response from Hotel Manager on 6 Mar 2024
Dear Guest,Thank you for your perfect rating and your comment! We are pleased to know that you found our hotel clean, convenient and affordable during your stay. Our guest satisfaction is our priority, and we appreciate your feedback. We hope to welcome you again for another great stay in the future.Sincerely, Hotel Manager

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lo unico es el ruido la habitacion 117 cada 20 min o 30 en la noche se prendia un ruido terrible de agua o gas o no se de que que no me dejo dormir, ya me he quedado aqui ante sy no me habia tocado ese ruido, fue terrible, fuera de eso el hotel es limpio, centrico cerca de monterrey 6min, 4 min del mar y hay tiendas y restaurantes cerca. el staff muy amable!
Stayed 1 night in Mar 2024
Response from Hotel manager on 5 Mar 2024
Dear Guest,Thank you for your comment. We are very sorry to hear about the noise you experienced during your stay in room 117. We understand how important it is to be able to rest properly and we apologize for any inconvenience this has caused. We appreciate your kind words about the cleanliness of the hotel, its central location and the friendliness of our staff. We will take steps to address the noise issue and ensure our guests have a quiet stay in the future.Sincerely, Hotel Manager

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 5 Mar 2024
Dear Guest,Thank you for your review. We're glad to hear that you had a positive experience during your stay. If there are any areas where we can improve to earn that extra star next time, please feel free to let us know. We hope to have the opportunity to welcome you back again in the future!Sincerely, Hotel Manager

10/10 Excellent

Maria

Travelled with family
Liked: Amenities
Limpio amplio y accesible la persona de front desk muy atenta y eficiente! Se l lugar limpio y cerca de tiendas o restaurantes de comida rápida! Bastante accesible el costo! Y l cuarto amplio y limpio!
Stayed 1 night in Feb 2024
Response from Hotel Manager on 1 Mar 2024
Dear Guest,Thank you for your wonderful review! We are very happy to know that you enjoyed your stay with us and that you found our facilities clean, spacious and accessible. We appreciate your kind words about our front desk staff and are pleased to know that they were attentive and efficient.Sincerely, Hotel Manager

10/10 Excellent

Mirna

Liked: Staff & service, property conditions & facilities
I always stay here. A lot stores around. Thanks
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 5 Feb 2024
Dear Guest,Thank you for your continued loyalty and the 5-star rating on Expedia. We're delighted to be your preferred choice, and we appreciate your positive feedback. If there's anything specific you enjoy about your stays or if you have any suggestions, feel free to share. We value your support and look forward to welcoming you back for another great experience.Sincerely, Hotel Manager

6/10 Okay

Dasie

Disliked: Room comfort
Very little sleep
Window covering did not keep out strong outside lights at night ,water pressure was too high, and faucets were extremely loud as was shower. Not good ceiling sound barrier . Upstairs guests very loud.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 29 Jan 2024
Dear Guest,Thank you for sharing your experience, and we apologize for the challenges you encountered during your stay. We regret that the window coverings did not effectively block outside lights and that the water pressure and loud faucets disrupted your comfort. Additionally, we're sorry for the disturbance caused by loud upstairs guests. Your feedback is valuable, and we will address these issues to enhance our guests' experiences. We appreciate your understanding and hope to have the opportunity to provide you with a more restful stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Shiying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would def stay again.
Stayed 3 nights in Jan 2024
Response from Hotel Manager on 24 Jan 2024
Dear Guest,Thank you for taking the time to share your positive feedback about your recent stay. We are thrilled to hear that you had a great experience and would choose to stay with us again. Your satisfaction is our priority, and we appreciate your endorsement. If there are any specific highlights or aspects you enjoyed during your stay, please feel free to share them. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

4/10 Poor

Tina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 10 Jan 2024
Dear Guest,We're sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we would appreciate more details about the issues you encountered during your stay. We take guest feedback seriously and use it to make improvements for future guests. We apologize for any inconvenience you may have experienced and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

6/10 Okay

Katia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The rooms are very nice, there’s plenty of parking spots and the staff was very helpful; however, the bed covers were not clean and the room smelled like a smokers room although it was a non smoking one.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 10 Jan 2024
Dear Guest,Thank you for your valuable feedback. We appreciate your positive comments about the nice rooms, ample parking, and helpful staff. However, we sincerely apologize for the cleanliness issues with the bed covers and the unpleasant smell in the non-smoking room. Your concerns are taken seriously, and we assure you that we will address these issues promptly to ensure a better experience for our guests in the future. Sincerely, Hotel Manager

10/10 Excellent

Eviya

Liked: Amenities
Great
Stayed 1 night in Jan 2024
Response from Hotel Manager on 10 Jan 2024
Dear Guest,Thank you for your concise and positive review on Expedia! We're delighted to hear that you had a great experience during your stay. If there's anything specific you enjoyed or if there are ways we can make your next visit even more enjoyable, please feel free to share your thoughts. We look forward to the pleasure of welcoming you back for another outstanding stay.Sincerely, Hotel Manager

10/10 Excellent

Anish Anto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Response from Hotel Manager on 1 Jan 2024
Dear Guest, Thanks for staying with us. I’m very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you’re in the area again, I hope you will make us your first choice. We’ll be here when you need us with another great stay that you’re sure to like again. Sincerely, Hotel Manager

10/10 Excellent

Katia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 1 Jan 2024
Dear Guest,Thank you for your excellent rating on Expedia! We're thrilled to hear that you had a positive experience. Your satisfaction is truly appreciated, and we look forward to the pleasure of hosting you again for another outstanding stay.Sincerely, Hotel Manager

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 1 Jan 2024
Dear Guest,Thank you for your perfect 10 rating on Hotels.com! We're delighted to hear that you had an excellent experience with us. Your satisfaction is truly appreciated, and we look forward to the pleasure of hosting you again for another outstanding stay.Sincerely, Hotel Manager

8/10 Good

Ryan

Stayed 1 night in Dec 2023
Response from Hotel Manager on 1 Jan 2024
Dear Guest,Thank you for sharing your feedback on Expedia. We appreciate your positive rating and would love to know more about your stay. If there are specific areas or aspects you'd like to highlight for improvement, please feel free to provide additional details. Your satisfaction is important to us, and we look forward to the opportunity to welcome you back for an even better experience.Sincerely, Hotel Manager

8/10 Good

Vitalii

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 28 Nov 2023
Dear Guest,Thank you for taking the time to review your recent stay with us. We are pleased to see that you rated us a 4 out of 5. Your positive feedback is appreciated, and we are glad to have met your expectations. If there are any specific aspects that contributed to your positive experience, we would love to hear more about them. Additionally, if there were areas where we could improve and earn that extra star, please feel free to share your insights. We look forward to welcoming you again in the future.Sincerely, Hotel Manager

8/10 Good

White

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager on 28 Nov 2023
Dear Guest, Thanks for the stay at our hotel and the feedback with 4 stars. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager.

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and honesty.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 27 Nov 2023
Dear Guest,Thank you for your positive feedback! We are delighted to hear that you found our staff friendly and appreciated their honesty. Your satisfaction is our priority, and we look forward to providing you with excellent service on your next visit.Sincerely, Hotel Manager

2/10 Terrible

Greg

Disliked: Staff & service
Poor customer service
Stayed 1 night in Nov 2023
Response from Hotel Manager on 23 Nov 2023
Dear Guest,We're genuinely sorry to hear about your experience with our customer service. Your satisfaction is our priority, and we apologize for any inconvenience caused. We would appreciate more details to understand and address the issues you encountered. Please reach out to our customer service department so that we can work to make things right.Sincerely, Hotel Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an awesome stay, super clean, everyone friendly, I would definitely recommend this place
Stayed 1 night in Nov 2023
Response from Hotel Manager on 23 Nov 2023
Dear Guest,Thank you for your kind words! We're thrilled to hear that you had an awesome stay, found our place super clean, and experienced friendly service. Your recommendation means a lot to us. If there's anything else we can do to make your next stay even better, please let us know. We look forward to hosting you again.Sincerely, Hotel Manager

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 23 Nov 2023
Dear Guest, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rainy Refuge
This location is very clean and friendly, and nobody bothers you here, everyone here is very nice and helpful
Stayed 1 night in Nov 2023
Response from Hotel Manager on 20 Nov 2023
Dear Guest,We appreciate your positive feedback about our hotel. It's wonderful to hear that you found our location very clean and the staff friendly, nice, and helpful. Providing a comfortable and welcoming environment is our goal, and we're delighted to know we met your expectations. Thank you for choosing our hotel, and we hope you have a fantastic experience with us.Sincerely, Hotel Manager

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CONFORT...
I really enjoyed my stay in this hotel... The room was very clean and the bed was very comfortable... The location is excellent because restaurants, department stores snd grocery stores are very close by... Next time that I visit the area, I will definitely stay in this hotel...
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 14 Nov 2023
Dear Victor,We're thrilled to hear that you had such a positive experience during your stay! Thank you for your feedback and for expressing your intention to return to our hotel. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly owners, motel type property good value. The important things all good comfortable and clean.
Stayed 1 night in Nov 2023
Response from Hotel Manager. on 13 Nov 2023
Dear James,Thank you for your wonderful feedback. We are excited that your time with us was so amazing!Our team endeavors to go above and beyond to ensure a great experience for our guests. We look forward to hosting you again soon for another fantastic experience.Sincerely, Hotel Manager