Building design

Reviews of Embassy Suites by Hilton Monterey Bay Seaside

3.5 out of 5
Embassy Suites by Hilton Monterey Bay Seaside
1441 Canyon Del Rey Blvd, Seaside, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 661 out of 1132 reviews" "
Rating 8 - Good. 265 out of 1132 reviews" "
Rating 6 - Okay. 97 out of 1132 reviews" "
Rating 4 - Poor. 61 out of 1132 reviews" "
Rating 2 - Terrible. 48 out of 1132 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Elias

Disliked: Staff & service
Stayed 1 night in May 2024
Response from GM on 27 May 2024
Dear Elias, At our core, we are passionate about delivering exceptional hospitality. We genuinely appreciate your feedback, and we apologize for not meeting your expectations. We are committed to exceeding them during your next visit. Sincerely, Teri Owens, GM

6/10 Okay

Lisa

Travelled with partner
Liked: Staff & service
Disliked: Amenities
We arrived about 3:45 p.m. on 5/17/24. Front desk said 10th floor room was not ready and gave us a room on the 4th floor, we volunteered to wait and a few minutes later got the room on the 10th. I was confused why we weren't offered to wait. The wait staff in the dining room and breakfast were great! Friendly and welcoming. Overall, a good stay.
Stayed 2 nights in May 2024
Response from GM on 22 May 2024
Dear Lisa, We appreciate your valuable feedback regarding your recent stay. While we acknowledge that there were some areas for improvement, we are delighted to hear that your overall experience was good. Your kind words are greatly appreciated and we look forward to the opportunity of welcoming you back again soon. Sincerely, Teri Owens, GM

10/10 Excellent

Magen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was great and our view from the balcony was beautiful. The hotel staff and amenities were great. I cannot express how welcoming and kind the staff was. The pricing I feel was a little high but would I stay there again? YES!
Stayed 1 night in Apr 2024
Response from GM on 20 May 2024
Dear Magen, Our staff and amenities have impressed many travelers, so I am glad that you found it exceptional as well. Our staff works hard to provide each guest with a wonderful experience, and we are thrilled we exceeded your expectations. We appreciate you staying at our hotel. Please come see us again soon! Best, Teri Owens, GM

10/10 Excellent

Shahid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to the beach. Good breakfast. Friendly staff.
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Dear Shahid, Your recent stay at Embassy Suites was nothing but positive? That's fantastic! We are incredibly grateful for your patronage and kind review. Your excellent recommendation reassures both our staff and other travelers that they can expect a great stay here. We hope to welcome you back soon! Best, Teri Owens, GM

10/10 Excellent

victor

Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel in town
Stayed 1 night in Mar 2024
Response from GM on 21 May 2024
Dear victor, Thank you for your high accolades and for sharing that we are the best hotel in the area! We loved hosting you and hope to see you in the near future. Best, Teri Owens, GM

8/10 Good

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is a plus. All the fees on top of the room fee not good.
Stayed 2 nights in May 2024
Response from GM on 14 May 2024
Dear Cynthia, While it is wonderful that our breakfast was enjoyed, we apologize for any inconvenience caused by our room fee. We value your feedback and appreciate you choosing us. We hope to have the opportunity to host you again. Best, Teri Owens, GM

10/10 Excellent

Ronald

Travelled with family
Everything was wonderful
Stayed 2 nights in May 2024
Response from GM on 12 May 2024
Dear Ronald, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Teri Owens, GM

8/10 Good

WILCOX

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good setup for family vacation. Convenient to not have to look for food in the morning. Too many miscellaneous fees: parking and facilities fees.
Stayed 2 nights in May 2024
Response from GM on 4 May 2024
Dear WILCOX, Thank you for taking the time to share your review with other travelers and us. I'm pleased to hear that you were able to enjoy our breakfast and breakfast while traveling with family. I appreciate your comments regarding fees, and I have taken note. There is no better compliment than a return visit, so we hope to see you again soon. Sincerely, Teri Owens, GM

10/10 Excellent

Constance, Irvine

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 14 May 2024
Dear Constance, Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and hope to welcome you again soon. Best, Teri Owens, GM

10/10 Excellent

Nazario

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean, beautiful, and very good size suites
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything overall was great. The shower was a bit cold if taken in the evening. The staff were extremely helpful. I travelled with my mom and sister, the staff were always willing help. Assuring on anything we needed.
Stayed 2 nights in Apr 2024
Response from GM on 30 Apr 2024
Dear Jessica, We are delighted to hear that you had a great stay with us. Your kind review means a lot to our team, which strives to provide exceptional service. Thank you for choosing our hotel and for taking the time to share your experience. We eagerly anticipate your next visit. Best, Teri Owens, GM

2/10 Terrible

Analilia

Stayed 2 nights in Apr 2024
Response from GM on 14 May 2024
Dear Analilia, We strive to exceed your expectations, so I'm truly sorry to hear that your stay wasn't enjoyable. Your feedback is important to us, and we look forward to the opportunity to provide a better experience for you in the future. Thank you for choosing to stay with us. Sincerely, Teri Owens, GM

10/10 Excellent

Crystal

Stayed 1 night in Apr 2024
Response from GM on 14 May 2024
Dear Crystal, While you did not share why your experience was / worthy, we are thrilled it was! Thank you for your generous review and we hope to host you again soon. Best, Teri Owens, GM

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Happy
Stayed 1 night in Apr 2024
Response from GM on 21 Apr 2024
Dear Brenda, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Teri Owens, GM

8/10 Good

Ma Jhoecel

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Clean, quiet and safe
Stayed 2 nights in Apr 2024
Response from GM on 15 Apr 2024
Dear Ma Jhoecel, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Teri Owens, GM

10/10 Excellent

WHITNEY

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 1 night in Apr 2024
Response from GM on 14 Apr 2024
Dear WHITNEY, It’s fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again. Best, Teri Owens, GM

10/10 Excellent

Hakim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and excellent except the elevators were slow and took time to get up to the top floors.
Stayed 1 night in Mar 2024
Response from GM on 14 Apr 2024
Dear Hakim, I’m happy to learn that you found everything great and excellent. Your review, which highlights strengths and areas for improvement, allows us to monitor and enhance our guest experience. Best, Teri Owens, GM

8/10 Good

Amardeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel but there are too many additional fees on top of the nightly rate such as parking fee, destination fee, and resort fee.
Stayed 1 night in Apr 2024
Response from GM on 11 Apr 2024
Dear Amardeep, We are thrilled to hear from you and sincerely appreciate your review. We are delighted that you enjoyed your stay with us. However, we are sorry to hear about your frustration with our amenity fees, and we have made a note of it. We value feedback like yours as it enables us to improve our services and enhance the experience of our future guests. Best, Teri Owens, GM

8/10 Good

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beginning to show its age, but still nice. Front desk staff can be standoffish at times.
Stayed 2 nights in Apr 2024
Response from GM on 10 Apr 2024
Dear Judith, Thank you for your thoughtful review. I appreciate you choosing us while in the area. Reflections like yours, which highlight strengths and areas for improvement, allow us to serve our guests better. Please visit us again the next time you travel to the area. Best, Teri Owens, GM

10/10 Excellent

Dominic, Concord

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and spacious rooms. Breakfast has a great variety of food. Close to local attractions and sights. Would definitely stay here again.
Stayed 2 nights in Mar 2024
Response from GM on 10 Apr 2024
Dear Dominic, We are thrilled to hear such positive feedback! Thank you for taking the time to leave us a generous review. Most importantly, we truly appreciate your patronage and it was our pleasure to host you. We hope you will have the opportunity to visit us again in the near future. Best, Teri Owens, GM

10/10 Excellent

Carmelo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 2 nights in Apr 2024
Response from GM on 10 Apr 2024
Dear Carmelo, Thank you for your high accolades! We loved hosting you and hope to see you in the near future. Best, Teri Owens, GM

8/10 Good

Alyssa

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super safe and kid friendly. Breakfast buffet was 8/10. Super great options and strong coffee. No hot tub but warm pool for cool spring days. Dog park and Safeway very close. I would stay against best option with an indoor pool!
Stayed 2 nights in Apr 2024
Response from GM on 10 Apr 2024
Dear Alyssa, It is wonderful to hear that you had a nice experience with us and are considering staying with us again! I will make sure to pass on your kind feedback to our entire staff. Our team works hard to ensure our guests feel comfortable and it's great to know that we have succeeded in your case. Thank you for choosing us and we hope to see you soon! Best, Teri Owens, GM

10/10 Excellent

Fabian

Stayed 1 night in Apr 2024
Response from GM on 30 Apr 2024
Dear Fabian, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Teri Owens, GM

10/10 Excellent

William

Stayed 2 nights in Apr 2024
Response from GM on 30 Apr 2024
Dear William, We are thrilled to hear you had an amazing experience! Your support means the world to us and we cannot wait to welcome you back soon. Best, Teri Owens, GM

2/10 Terrible

manoj

Disliked: Cleanliness, staff & service, property conditions & facilities
Property was disappointing..
Stayed 1 night in Apr 2024
Response from GM on 8 Apr 2024
Dear manoj, We apologize for failing to provide you with a pleasant stay during your visit. We value your feedback and look forward to the chance to enhance your experience on your next trip. Thank you for choosing to stay with us. Sincerely, Teri Owens, GM

8/10 Good

Alessandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was courteous and super nice, especially the staff for the morning breakfast, very helpful, keeping the area although the many guests that they had to attend. In particular In particular George T. was super friendly and nice to everyone
Stayed 7 nights in Mar 2024
Response from GM on 8 Apr 2024
Dear Alessandra, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, Teri Owens, GM

10/10 Excellent

Marysol

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the last place we booked when the slide cut off access to Big Sur last week. So glad we did. We were going to extend our stay at the garden inn but figured a change of scenery would be good. Omg! So glad we did as it was an amazing stay. Loved the hotel and staff. Wow… looking back the staff really were kind and friendly made the visit.
Stayed 2 nights in Apr 2024
Response from GM on 8 Apr 2024
Dear Marysol, Our staff makes sincere hospitality their priority; I’m glad you enjoyed our friendly associates and property. Reflections like yours allow us to monitor our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Teri Owens, GM

8/10 Good

Yevgeniya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is good, room was clean and spacious
Stayed 3 nights in Mar 2024
Response from GM on 7 Apr 2024
Dear Yevgeniya, Thank you so much for your generous review! We appreciate you taking the time to share your thoughts with us. We pride ourselves on our attention to detail and going above and beyond for our guests. Thank you for choosing our hotel and we look forward to having you back again soon! Best, Teri Owens, GM

6/10 Okay

Rami

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
No room service?? Why did I’ve to ask for it while it should be done on a daily basis. Also some employees have artitude and not pleasant. Specially the one working in Starbucks. Be pleasant and joyful to attract more customers.
Stayed 2 nights in Mar 2024
Response from GM on 6 Apr 2024
Dear Rami, We assess all reviews to ensure we are providing the highest quality of service and we apologize for falling short during your stay. We hope to have the opportunity to welcome you again for a WOW experience. Thank you for staying with us. Sincerely, Teri Owens, GM

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Nice family place
Stayed 1 night in Apr 2024
Response from GM on 3 Apr 2024
Dear Luis, We appreciate your positive recommendation and would like to extend a warm welcome for you to settle in again anytime. Thank you! Best, Teri Owens, GM

8/10 Good

marianne

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Nice suite set up.
Stayed 2 nights in Mar 2024
Response from GM on 4 Apr 2024
Dear marianne, We are so appreciative of your kind review. It is rewarding to know that you enjoyed our great location and suites. Your remarks serve as an encouragement to our team who strive to provide a pleasant stay. Thank you for taking the time to share your experience and please visit us upon your return to the area. Best, Teri Owens, GM

8/10 Good

victor, goleta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and updated
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Dear victor, Our housekeeping staff is second to none. Thank you for being our guest and recognizing their efforts in this review. Hosting you was our pleasure, and we hope to welcome you back soon. Best, Teri Owens, GM

8/10 Good

Eric

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Amenities
Loved our suite with a great view of the bay. Also love the breakfast. Will stay here again!
Stayed 5 nights in Mar 2024
Response from GM on 1 Apr 2024
Dear Lisa, What a great review! It is always appreciated when guests take a moment to let us know that they loved their time at our Embassy Suites. We are in the service business and work to make guests happy above all else. Thank you for your kind words, and please consider a return trip. Best, Teri Owens, GM

10/10 Excellent

Victor

Stayed 3 nights in Mar 2024
Response from GM on 30 Apr 2024
Dear Victor, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Teri Owens, GM

6/10 Okay

Serg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 28 Mar 2024
Dear Serg, We appreciate you choosing our hotel and leaving us feedback. We hope to provide a wonderful experience on a return trip. Sincerely, Teri Owens, GM

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families
Stayed 2 nights in Mar 2024
Response from GM on 25 Mar 2024
Dear David, We appreciate your positive feedback and would like to extend a warm welcome for you to visit us again anytime. Thank you! Best, Teri Owens, GM

10/10 Excellent

Eva

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time and will soon come again. The employees were so accommodating and went above and beyond to make me and my family comfortable. The employees who serviced the buffet and table areas were especially a great!
Stayed 2 nights in Mar 2024
Response from GM on 25 Mar 2024
Dear Eva, It is wonderful to hear that your experience was so great that you will stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon. Best, Teri Owens, GM

10/10 Excellent

Alyssa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable with three kids
Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Dear Alyssa, What an excellent rating! I am thrilled to see that you had a comfortable stay and hope that we will be your first choice for lodging when visiting our great city from here on out. Thank you for your business, and please come again. Best, Teri Owens, GM

4/10 Poor

Juan

Travelled with family
Disliked: Cleanliness, staff & service
Front desk staff were not very friendly and a lady was even rude when I let her know I had lost my key card. I’ve stayed at several embassy suites properties and this is was my worst experience as far as service. Also, the conditioner bottle in the shower was empty. Just a poor experience overall. I hope it’s just this location and not the direction of embassy suites is going.
Stayed 2 nights in Mar 2024
Response from GM on 24 Mar 2024
Dear Juan, Thank you for bringing this to our attention. I would like to express my deepest apologies for the lapses in service that you experienced during your stay. We are committed to providing the highest level of hospitality and would like to assure you that we will take appropriate steps to prevent such lapses in the future. We value you as our loyal guest and hope to have another opportunity to deliver the exceptional stay that is the signature of the Embassy Suites experience. Again, I offer my apologies; please do not hesitate to contact us if you have any concerns or questions. Sincerely, Teri Owens GM

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 26 Mar 2024
Dear Megan, It’s wonderful to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Teri Owens, GM

10/10 Excellent

BLANCA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time of many more stays at Embassy suites. The customer service was great very welcoming. The cleanliness of rooms and amenities was great. Definitely will book again.
Stayed 1 night in Mar 2024
Response from GM on 17 Mar 2024
Dear BLANCA, This is what we LOVE to hear; thank you for making our day! Our dedicated team members strive to provide comfort and friendly service to every guest, and it is wonderful to know we delivered! We hope you look forward to your next visit as much as we do. Best, Teri Owens GM

6/10 Okay

LARRY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
didn't care for the remodel, i liked the greenery' the food wasn't up to the standards i recall
Stayed 2 nights in Mar 2024
Response from GM on 13 Mar 2024
Dear LARRY, We are sorry to hear that our updates and dining experiences did not meet your expectations. We appreciate your feedback and the time you spent sharing your review, as we always look for better ways to improve. Thank you for staying with us and we hope to see you again. Sincerely, Teri Owens GM

10/10 Excellent

Gennifer

Stayed 2 nights in Jan 2024

10/10 Excellent

Meleisa

Stayed 1 night in Feb 2024
Response from GM on 28 Mar 2024
Dear Melesia, We are thrilled you enjoyed your stay! Thank you for the review and please visit us again. Best, Teri Owens, GM

10/10 Excellent

Saman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here because my daughter's team had a meet. Overall i would say very friendly and professional staff.
Stayed 1 night in Feb 2024
Response from GM on 6 Mar 2024
Dear Saman, We wanted to express our gratitude for the kind rating you left us. Knowing that our team had a positive impact on your stay is truly thrilling and we appreciate your feedback. We enjoyed having you as our guest and hope to have the opportunity to welcome you back in the future. Best, Teri Owens GM

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to all the sites to see.
Stayed 3 nights in Feb 2024
Response from GM on 8 Mar 2024
Dear Bradley, Thank you for choosing our hotel and for taking the time to write a review! We are delighted that our location was perfect for your travel plans. We enjoyed having you as our guest, and we hope you’ll visit us again soon. Best, Teri Owens GM

10/10 Excellent

Madhu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Beth

Stayed 1 night in Mar 2024
Response from GM on 26 Mar 2024
Dear Beth, It’s fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again. Best, Teri Owens, GM