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Reviews of The Sea Ranch Lodge

3 out of 5
The Sea Ranch Lodge
60 Sea Walk Dr, Sea Ranch, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 12 out of 18 reviews" "
Rating 8 - Good. 0 out of 18 reviews" "
Rating 6 - Okay. 3 out of 18 reviews" "
Rating 4 - Poor. 2 out of 18 reviews" "
Rating 2 - Terrible. 1 out of 18 reviews" "

9.6/10

Cleanliness

7.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Xinjie, Chino Hills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! You have access to the trails right next to the ocean and it was the prettiest walk I’ve ever been on. The rooms are well designed with convenience in mind - remote control lighting, outlets, B&O portable speaker, etc etc. The staff are also super friendly and helpful. Will return to this property anytime :)
Stayed 2 nights in May 2024

4/10 Poor

Jing, San Francisco

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Had a poor experience at the property. After check-in, i made a dinner reservation in person at the conceige/check-in place, and a staff member confirmed my dinner time and reservation. However when I arrived at the restaurant later that day, they told me there was a mistake and I could not eat at the table, they could only let me eat at the bar with a (very limited) bar menu. On the second day I complained to a different staff member at check-in place, and she told me the person yesterday just went ahead made my reservation and forgot to check there was an event yesterday. Then I went to the coffee shop at the hotel and ordered a hazelnut latte, they made me a caramel latte. Seems like people working here just decide to do whatever they want for the job and keep on making mistakes, which is odd for a hotel of this price tag. The room is clean, trail next to the hotel is great, tho.
Stayed 1 night in Apr 2024
Response from Kristina Jetton, General Manager on 22 Apr 2024
Hi Jing, We apologize to have not met your expectations. We would never want anyone to feel like that! We strive to take care of the needs of all of our guests and again sincerely apologize for having fallen short during your stay. We hope to welcome you back in the future for a better experience.

10/10 Excellent

Claudette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
To wake up in the morning to the view of the Pacific Ocean from our room was quite spectacular!!
Stayed 1 night in Apr 2024
Response from Rachel Kuali'i, Marketing Manager on 17 Apr 2024
Hi Claudette, Thank you for your kind words and feedback! We are glad you enjoyed your stay with us and hope to welcome you back in the future.

6/10 Okay

Michael, Windsor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Rachel Kuali'i, Marketing Manager on 9 Feb 2024
Hi Michael, we apologize your stay was not 5 stars. Please let us know if you have any additional feedback so we can improve.

10/10 Excellent

young

Stayed 1 night in Jan 2024
Response from Rachel Kuali'i, Marketing Manager on 9 Feb 2024
Thank you for the 5 stars! We are glad you enjoyed your stay with us and hope to welcome you back in the future.

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning architecture and view! The interior is well-decorated and modern.
Stayed 1 night in Dec 2023
Response from Kristina Jetton, General Manager on 16 Jan 2024
Thank you for your great review, we are glad you enjoyed your stay with us at The Sea Ranch Lodge. We look forward to welcoming you back in the future!

2/10 Terrible

Shi Jie

Stayed 1 night in Jan 2024
Response from Kristina Jetton, General Manager on 16 Jan 2024
We thank you for your feedback and want to express our disappointment that we were unable to offer you a more enjoyable visit. We pride ourselves on providing the best service and experience for everyone and hope to be able to get in touch with you to learn more on how we can improve.

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning high end lodge with modern design and timeless natural surrounds.
Stayed 2 nights in Nov 2023
Response from Rachel Kuali'i, Marketing Manager on 30 Nov 2023
Thank you for the wonderful review. We are so glad you enjoyed your time with us at The Sea Ranch Lodge! We hope to welcome you back in the near future.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love Sea Ranch
Stayed 1 night in Oct 2023
Response from Rachel Kuali'i, Marketing Manager on 1 Nov 2023
Thank you kind words and for your five stars! We are glad you enjoyed your stay with us and hope to welcome you back in the future.

10/10 Excellent

Barbara

Stayed 1 night in Oct 2023
Response from Rachel Kuali'i, Marketing Manager on 1 Nov 2023
Thank you for your five stars! We are glad you enjoyed your stay with us and hope to welcome you back in the future.

6/10 Okay

Susan, Reno

Liked: Cleanliness
Disliked: Staff & service, amenities
Beautiful property with potential w/some more hospitality, customer service,& amenities for the price. Front desk is a closet / no lobby. The Rooms are beautiful but all the textiles seem like they came from ikea. (which is not bad but not luxury). The overhead lamp we could not turn it off/on so had to unplug it from the wall. Upon inquiry that was the only way bc it didn’t have a switch. Robes are not plush. stairs to the loft are dangerously steep but unique. In room coffee, bottle of Rose & tea are the only thing you will get complementary. My teapot had water in it ( therefore was not clean). At night it’s super dark but no nightlight. Unwrapped cotton balls and quips in bathroom. Restaurant food was amazing but getting a res was difficult. I got a call a week before asking if I’d like res for dinner; I called back and left messages 2x w/out any response. Our first night they could not get us in to eat so we ate in the bar & the next night 5pm or 515 were the only openings. (mind you there are no restaurants close by).So we ate early for us and it wasn't busy at all. We asked for the firepit to be turned on to finish our wine there - girl in the office didn’t know how to light it. 45min later she got it turned on (wine was done by then). No water refill stations. Very small store was closed for inventory. We left a day early & went to Napa and stayed at an amazing place where the customer service and hospitality put them to shame for the same price.
Stayed 3 nights in Oct 2023
Response from Rachel Kuali'i, Marketing Manager on 16 Oct 2023
Dear Susan, We apologize for the disappointment you experienced and apologize that our service levels did not meet your standards. We pride ourselves on our friendly team, which is still new and developing and will use your feedback in our ongoing trainings. We would like to welcome you back for a complimentary night in the future if you are interested. Please don't hesitate to reach out if we can assist with a future stay.

10/10 Excellent

Keith, San Dimas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There's a reason Sea Ranch is famous: it's gorgeous. As to the lodge: every room has a big window that looks out onto the Pacific Ocean which is about 200 meters west of the Lodge. There are no TVs or telephones in the rooms! There is a lovely little restaurant and bar with huge picture windows. Honestly, it reminded me of the White Lotus: an impossibly lovely place that only rich people go to. I decided to be rich for one night and it was worth it.
Stayed 1 night in Sep 2023
Response from Rachel Kuali'i, Marketing Manager on 29 Sept 2023
Thank you for the wonderful review Keith! We are so happy to hear you enjoyed your time with us at The Sea Ranch Lodge. We hope to welcome you back again.

6/10 Okay

CAITLIN

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Kristina Jetton, General Manager on 14 Sept 2023
Thank you for taking the time to share your experience with us. We value your feedback and regret that you did not have a 5 star experience.

10/10 Excellent

YU

Stayed 1 night in Sep 2023
Response from Rachel Kuali'i, Marketing Manager on 16 Oct 2023
Thank you for your 5 stars! We are happy you enjoyed your stay with us and we hope to welcome you back in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kristina Jetton, General Manager on 14 Sept 2023
Thank you for your 5 star review! We are glad you enjoyed your stay with us and hope to welcome you back in the future.

10/10 Excellent

OLIVIER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Site enchanteur et vues spectaculaires. On avons adoré notre séjour.
Stayed 2 nights in Sep 2023
Response from Kristina Jetton, General Manager on 7 Sept 2023
Olivier,Je vous remercie pour vos aimables paroles! Au plaisir de vous accueillir bientôt, Kristina