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"Friendly and helpful"

"Mercure promotes its commitment to sustainability, yet the room heating told a different story. When I arrived, the temperature was set to a sweltering 24°C, and it couldn’t be lowered beyond 19°C. Over my three‑night stay, I slept terribly, even with my unit switched off completely, the surrounding rooms kept the whole place uncomfortably warm. On the positive side, the reception team were excellent. They couldn’t have been more helpful, and both early check‑in and a very late check‑out were arranged without any fuss. The breakfast staff were also lovely and welcoming."

"Clean rooms, easy check in, good coffee and tea. "

"Excellent staff, very responsive. Put us in connecting rooms (great for a family!) and provided extra duvets (we found the original ones a tad short). Glad we could drop off our luggage early. Had limited “lounge” space for evenings, but close to lots of restaurants and public transit. Would happily stay here again! "

"Clean, quiet, great breakfast - highly recommend!"

"Room was clean, courteous staff, great location "

"Good place for a short stay in Berlin. I was able to leave my luggage at the hotel before check in. Friendly and professional staff at the front desk. - Only con/peeve: check out was at 12. Housekeeping knocked around 9:00 (I was trying to catch up on sleep) and again around 10:30. I told them on the second time that I’d be staying in the room until 15 Min. before 12. They were polite about it though."

"Lovely hotel; chic entrance/lobby; welcoming and professional staff; I wish I had enough time to use the bath tub. I definitely would stay here again should I visit Berlin."

"Clean room, very comfy bed, great shower and water pressure, and excellent location!"