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Hotel Nord Otaru

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Down duvets, in-room safe, desk, iron/ironing board
Down duvets, in-room safe, desk, iron/ironing board

Overview of Hotel Nord Otaru

Hotel Nord Otaru

3.5 out of 5

4.3/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Parking available
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
1-4-16 Ironai, Otaru, Hokkaido, 047-0031

Explore the area

  • Popular LocationOtaru City General Museum Ungakan2 min walk
  • Popular LocationOtaru City Art Museum5 min walk
  • Popular LocationRinyu Morning Market13 min walk
  • AirportSapporo (OKD-Okadama)33 min drive

Choose dates to view prices

About this area


Located in Otaru, Hotel Nord Otaru is in the historical district and on a river. Travellers looking for local activities can try Shin Nihonkai Ferry and Otaru Tenguyama Ropeway, while those looking to experience a bit of culture can stop by Otaru Music Box Museum. Don't miss out on a visit to Otaru Aquarium. Guests appreciate the hotel's location for the sightseeing.

What's nearby

  • Otaru City General Museum Ungakan - 2 min walk
  • Otaru City Art Museum - 5 min walk
  • Rinyu Morning Market - 13 min walk
  • Suitengu - 13 min walk
  • Otaru Music Box Museum - 15 min walk

Getting around

  • Inaho Station - 20 min drive
  • New Chitose Airport (CTS) - 64 min drive


  • Sizzle — 1 min walk
  • Masazushi Zenan - 3 min walk
  • Otaru Beer - 3 min walk
  • Sawasakisuisan Kaisenshokudo - 3 min walk
  • Kantarō - 4 min walk

About this property

Hotel Nord Otaru

3.5-star Riverside hotel, walk to Otaru Canal
This smoke-free hotel features a restaurant, a bar/lounge and a rooftop terrace. WiFi in public areas is free. Other amenities include self parking, a meeting room and laundry facilities. All 98 rooms provide in-room free WiFi, fridges and LCD TVs. Other amenities available to guests include down duvets, hairdryers and safes.
Hotel Nord Otaru offers 98 forms of air-conditioned accommodation with a safe and complimentary slippers. Beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include bidets, complimentary toiletries and hairdryers.

This Otaru hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the regional cleaning and disinfection practices of Coronavirus Guidelines (Japan)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (JPY 1200 per night)
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–9:30 AM: JPY 1870 per person
  • 1 restaurant
  • 1 bar

Family friendly

  • Laundry facilities
  • Fridge


  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage

Languages spoken

  • Chinese
  • English
  • Japanese
  • Korean

Business services

  • A meeting room


  • Garden
  • Rooftop terrace


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel


  • Smoke-free property

Room amenities


  • Air conditioning
  • Bed sheets
  • Down duvet


  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels


  • LCD TV

Food and drink

  • Fridge


  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties



Check-in from 3 PM - midnight
Minimum check-in age - 18


Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding
Cots (infant beds) are not available

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: JPY 1870 per person (approximately)
  • Self-parking fee: JPY 1200 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Up to 2 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hotel Nord Otaru
Nord Otaru
Nord Otaru Hotel
Otaru Nord Hotel
Hotel Nord Otaru Hokkaido
Hotel Nord Otaru Hotel
Hotel Nord Otaru Otaru
Hotel Nord Otaru Hotel Otaru

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 461 out of 995 reviews
5 - Excellent 46%
Rating 4 - Good. 429 out of 995 reviews
4 - Good 43%
Rating 3 - Okay. 82 out of 995 reviews
3 - Okay 8%
Rating 2 - Poor. 14 out of 995 reviews
2 - Poor 1%
Rating 1 - Terrible. 9 out of 995 reviews
1 - Terrible 1%




Staff & service




Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location
Comfy beds and room. Great location and a nice breakfast. Great spot to see canal and explore.
Stayed 1 night in Jul 2020

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is easy to find and walkable distance to Sakaimachi Street and Otaru canal. The staffs are very helpful and friendly.
Stayed 1 night in Feb 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms and good size for Japan, very good location right at the canal, good for the lantern festival.
Stayed 2 nights in Feb 2020

2/5 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort
Very dated hotel with smokers near the canal.
I booked this Hotel at the last minute as I needed to stay an extra night in Otaru due to weather. The hotel is extremely worn and dated. The lobby, hallways and bar have a foul smell. I don’t know if they have a dead animal in the heating system or use string cleaning products but it was gross. The space around the front desk smelled like smoke. The front desk staff said that wasn’t possible as it’s a non smoking hotel and maybe it was coming from the outside. My room was incredibly dated, the bed was uncomfortable and the linens terrible! I appreciated the pajamas and the spaciousness of the room but that’s it. For literally 20 dollars more I stayed at a much nicer hotel around the corner. The bar upstairs doesn’t open until later in the evening. In terms of service, The bartender was the nicest person I met at the hotel. The sample appetizer and drink was nice albeit very small. When I was finally enjoying the hotel and having a cocktail at the bar, a man came in lit a cigarette and began to smoke at the bar. It was disgusting! The entire room smelled of smoke. I along with other guests were grossed out. I would have stayed to have another drink but I couldn’t breathe.
Stayed 1 night in Feb 2020