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Grand Park Otaru

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In-room safe, desk, free WiFi, bed sheets
In-room safe, desk, free WiFi, bed sheets
TV

Overview of Grand Park Otaru

VIP Access

Grand Park Otaru

4 out of 5

4.2/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Business services
  • Parking available
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

  • Popular LocationShin Nihonkai Ferry3 min drive
  • Popular LocationKita-no-homare Brewery Shusen-kan Museum3 min drive
  • Popular LocationOtaru Music Box Museum6 min drive
  • AirportSapporo (OKD-Okadama)42 min drive

Choose dates to view prices

About this area

Otaru

Located in Otaru, Grand Park Otaru is connected to a shopping centre. Kokusai Ski Resort and Kiroro Resort are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Otaru Music Box Museum and Otaru Aquarium. Otaru Kihinkan and Tonden Farm are also worth visiting. Spend some time exploring the area's activities, including skiing, a ski shuttle and outlet shopping.
Popular Location

What's nearby

  • Shin Nihonkai Ferry - 3 min drive
  • Kita-no-homare Brewery Shusen-kan Museum - 3 min drive
  • Sakaimachi Street - 6 min drive
  • Otaru Music Box Museum - 6 min drive
  • Suitengu - 10 min drive

Getting around

  • Inazumi-koen Station - 21 min drive
  • New Chitose Airport (CTS) - 66 min drive

Restaurants

  • Terrace Brasserie — 1 min walk
  • Marina Bar & Restaurant — 1 min walk
  • Mos Burger - 3 min walk
  • Sakaiya - 3 min drive
  • Tatsumi - 3 min drive

About this property

Grand Park Otaru

4-star hotel with a shuttle to the slopes
Hit the slopes and relax with Grand Park Otaru's amenities, which include a bar/lounge and complimentary wireless Internet access. All 296 rooms offer free WiFi, fridges and TVs. Guests will also find room service, hairdryers and safes.
Grand Park Otaru offers 296 forms of air-conditioned accommodation with a safe and a hairdryer. This Otaru hotel provides complimentary wireless Internet access.

Bathrooms include a combined bath/shower unit, toilets with an electronic bidet and complimentary toiletries. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Self parking on site (JPY 1650 per day; includes in/out privileges)
  • Limited on-site parking (max. 10 spaces per unit)
  • Off-site parking for JPY 1100 per day; booking required
  • Street parking available
  • Ski shuttle (surcharge)

Food and drink

  • 3 restaurants
  • 1 bar
  • Room service available

Things to do

  • Shopping

Family friendly

  • Laundry facilities
  • Fridge

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Korean

Business services

  • Conference space

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Electronic bidet
  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • TV

Food and drink

  • Fridge

More

  • Desk
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
The type of breakfast (buffet or full) available at this property varies with stay dates.
A scheduled water and power outage will take place at this property on November 9, 2021, from 1 AM to 4 AM. Please note that all electrical facilities, including lighting, air-conditioning, and elevators will not be available during this time.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child aged 6 years old or younger stays free per registered adult when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Self-parking fee: JPY 1650 per day (in/out privileges)
  • Nearby parking fee: JPY 1100 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

One child aged 6 years old or younger stays free per registered adult when occupying the parent or guardian's room, using existing bedding
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hotel Grand Park Otaru
Otaru Grand Park
Grand Park Hotel Otaru
Grand Park Otaru Hokkaido
Grand Park Otaru Hotel Otaru
Hilton Otaru
Otaru Grand Park Hotel
Otaru Hilton
Grand Park Otaru Hotel
Otaru Hilton
Grand Park Hotel Otaru
Otaru Grand Park Hotel
Hilton Otaru
Grand Park Otaru Hokkaido
Otaru Hilton
Hilton Otaru
Grand Park Hotel Otaru
Otaru Grand Park Hotel
Grand Park Otaru Hotel
Grand Park Otaru Otaru
Grand Park Otaru Hokkaido
Grand Park Otaru Hotel Otaru

Frequently asked questions

4.2
Very good
Rating 5 - Excellent. 423 out of 997 reviews
5 - Excellent 42%
Rating 4 - Good. 440 out of 997 reviews
4 - Good 44%
Rating 3 - Okay. 92 out of 997 reviews
3 - Okay 9%
Rating 2 - Poor. 31 out of 997 reviews
2 - Poor 3%
Rating 1 - Terrible. 11 out of 997 reviews
1 - Terrible 1%

4.3/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service
The place was reasonable and friendly overall. But I didn’t expect to be charged for parking within the property where I stayed for 3 nights.
Stayed 3 nights in Sep 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located about 1.5 KM from downtown. However, the hotel is walking distance from the Chikko JR station which brings you at the main station Otaru. Pleasant staff, helpful and resourceful.
Stayed 1 night in Aug 2020

3/5 Okay

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
ホテル自体は綺麗です。隣にAEONがあって便利なんでしょうが、早く閉まるので夕飯の前しかお買い物はできないです。ところどころ臭いが気になりました。シーツは問題ないんですが、浴衣(シティホテルなのに浴衣…)が古い臭いがしたり、ユニットバスのカーテンが次の朝濡れて臭ったり。そこだけが残念でした。でもそれ以外はしっかりと清潔感あるので、概ね良いです。
Stayed 1 night in Jul 2020

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and upscale facility, ocean front view. Reasonably convenient location
Stayed 1 night in Jul 2020

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed a Japanese style room at low floor, but enjoyed nice view.
Stayed 1 night in Jun 2020