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HOTEL NEUSCHLOSS OTARU

4.0 star property
Hotel in Otaru with full-service spa and 24-hour front desk

Choose dates to view prices

Photo gallery for HOTEL NEUSCHLOSS OTARU

View from property
Exterior
1 bedroom, down duvets, in-room safe, free WiFi
Sauna, hot tub
Lobby
HOTEL NEUSCHLOSS OTARU sits in the heart of the city, offering a refined retreat complete with a bar and fine-dining restaurant. Guests relax in the full-service spa with its sauna and spa tub, while enjoying free in-room WiFi and helpful concierge assistance.

Reviews

6.0 out of 10

Popular amenities

  • Spa
  • Bar
  • Breakfast available
  • Parking included
  • 24/7 front desk
  • Air conditioning
The current price is NZ$424
1 Oct - 2 Oct

Room options

Check availability for these dates

Tonight

Sept 20 - Sept 21
Check availability for tonight Sept 20 - Sept 21

Tomorrow

Sept 21 - Sept 22
Check availability for tomorrow Sept 21 - Sept 22
Available filters for rooms
Showing 8 of 8 rooms

View all photos for Panoramic Suite

Panoramic Suite

Panoramic Suite

Highlights

Air conditioning
LCD TV
Separate bedroom
Down duvet
Private bathroom
Toilet with electronic bidet
Shower/bath combination
Bathrobes
  • 74 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Quadruple Room

Superior Quadruple Room

Superior Quadruple Room

Highlights

Air conditioning
LCD TV
Separate bedroom
Down duvet
Shower/bath combination
Hairdryer
Toilet with electronic bidet
Private bathroom
  • 52 sq m
  • Sea view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Standard Twin Room, Bay View

Standard Twin Room, Bay View

Standard Twin Room, Bay View

Highlights

Air conditioning
LCD TV
Separate bedroom
Down duvet
Shower/bath combination
Hairdryer
Toilet with electronic bidet
Private bathroom
  • 34 sq m
  • Bay view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Twin Room, Sea View

Superior Twin Room, Sea View

Superior Twin Room, Sea View

Highlights

Air conditioning
LCD TV
Separate bedroom
Down duvet
Shower/bath combination
Hairdryer
Toilet with electronic bidet
Private bathroom
  • 38 sq m
  • Sea view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Air conditioning
LCD TV
Separate bedroom
Down duvet
Shower/bath combination
Hairdryer
Toilet with electronic bidet
Private bathroom
  • 38 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Suite

Panoramic Suite

Panoramic Suite

Highlights

Air conditioning
LCD TV
Separate bedroom
Down duvet
Shower/bath combination
Hairdryer
Toilet with electronic bidet
Private bathroom
  • 68 sq m
  • 1 bedroom
  • Harbour view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Comfort Quadruple Room

Comfort Quadruple Room

Comfort Quadruple Room

Highlights

Air conditioning
LCD TV
Separate bedroom
Down duvet
Shower/bath combination
Hairdryer
Toilet with electronic bidet
Private bathroom
  • 52 sq m
  • Sea view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Luxury Suite

Luxury Suite

Luxury Suite

Highlights

Air conditioning
LCD TV
Separate bedroom
Down duvet
Shower/bath combination
Hairdryer
Toilet with electronic bidet
Private bathroom
  • 62 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 Queen Bed

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About the area

Located in Otaru, HOTEL NEUSCHLOSS OTARU is in the city centre and in a national park. Kiroro Resort and Kokusai Ski Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Otaru Canal. Otaru Shukutsu Panorama Observation Deck and Shukutsu Marine Land are also worth visiting.
Visit our Otaru travel guideOpens in a new window
Map
3-282,syukutsu, Otaru, hokkaido, 0470047

What's nearby

  • Otaru Aquarium - 6 min walk - 0.5 km
  • Otaru Canal - 5 min drive - 4.2 km
  • Sakaimachi Street - 7 min drive - 5.8 km
  • Shin Nihonkai Ferry - 9 min drive - 7.5 km
  • Otaru Tenguyama Ropeway - 10 min drive - 9.0 km

Getting around

  • Otaru Station - 16 min drive
  • Inaho Station - 27 min drive
  • Sapporo (OKD-Okadama) - 59 min drive

Restaurants

  • ‪コメダ珈琲店 小樽運河通り店 - ‬7 min drive
  • ‪小樽貴賓館 - ‬11 min walk
  • 青塚食堂
  • ‪に志づか - ‬4 min drive
  • ISO

About this property

HOTEL NEUSCHLOSS OTARU

Upscale hotel near Otaru Canal
Consider a stay at HOTEL NEUSCHLOSS OTARU and take advantage of a bar, a full-service spa and a hot tub. For some rest and relaxation, visit the sauna. Be sure to enjoy a meal at レストラン「ブラウキュステ」, the on-site fine-dining restaurant. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), concierge services and a vending machine
  • Meeting rooms, smoke-free property and a 24-hour front desk
Room features
All 58 rooms offer comforts such as air conditioning, in addition to perks such as free WiFi and safes.
More amenities include:
  • Bathrooms with toilets with electronic bidets and shower/bath combinations
  • 42-inch LCD TVs with cable channels
  • Wardrobes/cupboards, heating and housekeeping

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 9:30 AM for a fee: JPY 2,530 for adults and JPY 990 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • バーラウンジ「ペルレ」
  • レストラン「ブラウキュステ」

Things to do

  • Full-service spa

Conveniences

  • 24-hour front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)

Business services

  • Meeting rooms

Outdoors

  • In a national park

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily

Accessibility

  • No lift
  • Thin carpet in room

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: from approximately JPY 2530 for adults and from JPY 990 for children
  • Cleaning/housekeeping/linen fee: JPY 1100 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have any lifts
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

HOTEL NEUSCHLOSS OTARU Hotel
HOTEL NEUSCHLOSS OTARU otaru
HOTEL NEUSCHLOSS OTARU Hotel otaru

Frequently asked questions

Is HOTEL NEUSCHLOSS OTARU pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at HOTEL NEUSCHLOSS OTARU?

As of 20 Sept 2025, prices found for a 1-night stay for 2 adults at HOTEL NEUSCHLOSS OTARU on 1 Oct 2025 start from NZ$423.73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at HOTEL NEUSCHLOSS OTARU?

Self-parking is free at this property.

What time is check-in at HOTEL NEUSCHLOSS OTARU?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. After-hours check-in is not available.

What time is check-out at HOTEL NEUSCHLOSS OTARU?

Checkout is at 11:00 AM.

Where is HOTEL NEUSCHLOSS OTARU located?

Located in the heart of Otaru, this spa hotel is within a 10-minute walk of Otaru Shukutsu Panorama Observation Deck, Otaru Aquarium, and Shukutsu Marine Land. Niseko-Shakotan-Otarukaigan Quasi-National Park and Otaru Kihinkan are also within 15 minutes.

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HOTEL NEUSCHLOSS OTARU Reviews

Reviews

6.0
Rating 10 - Excellent. 0 out of 1 reviews
Rating 8 - Good. 0 out of 1 reviews
Rating 6 - Okay. 1 out of 1 reviews
Rating 4 - Poor. 0 out of 1 reviews
Rating 2 - Terrible. 0 out of 1 reviews

6.0/10

Cleanliness

8.0/10

Staff & service

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Jui-Min

Liked: Staff & service
スーペリア ツインルーム シービューを予約しました。 彼女が客室内の浴槽を楽しみにしていましたが、虫（蛾とキノコバエみたい虫）がいっぱいて落胆でした。 浴槽の中にも何匹の虫の死骸が浮かんでいました。
Stayed 1 night in Jul 2025