Dear MyleneThank you very much for taking the time to evaluate us and of course for having chosen us on your trip to Chile.We are very glad to hear that you enjoyed your stay with us and that the neighborhood we are at made you feel safe. Thank you for your kind words towards our team, I will share these words with them.Thank you very much once again and if you plan to come back to Chile please think of us as your place to stay.Kind regardsFelipe VelásquezQuality ManagerNovotel Santiago Vitacura

Esteemed Mr. MarkThank you very much for taking the time to evaluate your stay at Novotel Santiago Vitacura. It was a pleasure for us to have you here.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please, consider us again as your place-to-stay in Chile if you plan to come back sometime, we will be more than happy to have you here again!Warm regardsFelipe VelásquezQuality ManagerNovotel Santiago Vitacura

Mrs. PhoebeThank you very much for taking the time to evaluate us. This makes us take action on certain areas that we need to improve, and it is all thanks to our guests. We are going under a remodeling and restyling of our hotel, so we hope you can visit us again in the near future and see for yourself the improvements that we have made.We thank you once again for having chosen us and for taking the time to share with us your feedbackSincereklyFelipe VelásquezQuality Manager at Novotel Santiago Vitacura

Thank you very much for sharing your experiencie staying at Novotel Santiago Vitacura. We are constantly improving and I thank you for noticing that we are always trying to exceed our guest's expectations.SincerelyFelipe VelásquezQuality Manager at Novotel Santiago Vitacura

Benedict, good dayThank you for taking the time to give us your feedback. We are very glad to hear that you enjoyed your stay with us and that you noticed our staff's excellent service. Thank you for having chosen us and we hope that you can visit us again in the futureSincerelyFelipe VelásquezQuality Manager at Novotel Santiago Vitacura

Estimado Sr. Oscar, Agradecemos su puntuación en relación a su estadía con nosotros en Novotel Vitacura. Nos alegra que haya podido disfrutar de nuestros servcios e instalaciones. Esperamos volver a recibirlo y volver a sorprenderlo gratamente.Reciba un cordial saludo Francisca Moya MolinaEncargada de CalidadNovotel Vitacura

Estimada Andrea, Muchas gracias por su puntuación en relación a su estadía con nosotros en Novotel Vitacura. Para nuestro equipo es un agrado saber que pudimos cumplir con sus expectativas en todos los sentidos y nos alegra que haya disfrutado de nuestros servicios e instalaciones. Esperamos volver a recibirla pronto. Cordialmente, Francisca Moya MolinaEncargada de CalidadNovotel Vitacura

Dear Francisco,We very much appreciate your comments regarding your stay at Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Katherine BaezaDeputy Manager

Estimada Augusta.Muchas gracias a usted por su visita! Esperamos pueda regresar.Saludos cordiales,Katherine BaezaSub Gerente

Dear Jorge,Thank you for taking the time to tell us about your experience at Novotel Santiago Vitacura. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Katherine BaezaDeputy Manager

Dear Guest, good afternoon. Thank you for taking the time to send us your comments regarding your stay at Novotel Santiago Vitacura. We hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Navalón Enc. Procesos de Calidad

Dear Joeri, good afternoon. Thank you for taking the time to send us your comments. We are sorry that the hotel did not meet your expectations. I would like to inform you that our hotel was undergoing a renovation when the pandemic hits so we were forced to stop the works. We hope we can receive you again in a next opportunity and you can stay at one of our renovated rooms. Thank you again for your comments. Have a great week! Best regards,

Dear Guest, Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you felt safe during your stay and we hope to see you again very soon. Sincerely,

Dear guest, Thank you for your message. The rates provided by Expedia does not include VAT (tax of 19%) as is mentioned on the reservation page. Therefore, it is correct that the hotel staff ask you to pay for it. Please check on the main page the field "Important information", "fees": Fees You'll be asked to pay the following charges at the property: The national sales tax (19%) may be charged upon check-out to residents of Chile regardless of length of stay, and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travelers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest. We have included all charges provided to us by the property. Also, once you have selected your room and rate, there is a message below with the following information: Not included in your total Mandatory charge: Collected at property. Details Use a coupon, credit, or promotion code Taxes and fees included, except VAT. Local citizens must pay VAT at the hotel. Foreigners may be exempt. Taxes and Fees due at the property are based on current exchange rates, and are payable in local currency. Regards,

Estimado Huésped, Buenos dias! Muchas gracias por habernos calificado a traves de Expedia. Estamos muy contentos en recibir las 5 estrellas. Siéntase siempre muy bienvenido! Esperamos poder pronto volver a verlo. Que tenga una linda semana! Cordialmente,

Estimado Sr. Daniel, Un gusto saludarlo! Quisiera agradecerle por habernos calificado a traves de Hotels.com. Me alegro que haya disfrutado su estancia con nosotros. Le comento que hemos suspendido temporalmente todas las operaciones del hotel debido a la situación actual que estamos viviendo. Esperamos que pronto podamos volver con las actividades normales y que podamos recibirlo de vuelta. Que tenga un excelente día! Reciba un cordial saludo.

Estimado Huesped, Buenos días! Muchas gracias por habernos calificado a traves de Expedia. Esperamos poder pronto verlo de vuelta. Que tenga un excelente día! Cordialmente,

Estimado Huesped, Buenos dias! Le agradezco el tiempo que ha dedicado en hacernos llegar su opinión. Esperamos poder pronto verlo de vuelta. Que tenga un excelente día! Saludos,

Dear Lev, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Dear Stephen, Greetings from Santiago! Thank you for taking the time to share your feedback. We hope to see you again very soon. Best regards,

Dear Guest, Greetings from Santiago! Thank you for taking the time to share your feedback. We hope to see you again very soon. Regards,

Dear Mike, Greetings from Santiago! We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Guest, Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Guest, Greetings from Santiago! Thank you for taking the time to share your feedback. I would like to comment that this year we will start renovating the rooms. The design is very beautiful, modern and there will be structural changes in the bathrooms among other important details to offer greater comfort to our guests. I would also like to comment that we only accept dollars for payment. Legally we are not authorized to make currency exchange. I hope our team has helped you at this time. Thank you again for sharing your experience, and we hope to see you again very soon. Sincerely,

Estimado Huesped, Buenos dias! Muchas gracias por habernos calificado en Expedia. Esperamos poder pronto verlo de vuelta. Que tenga un excelente día! Cordialmente,

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Estimado Huesped, Buenos días! Muchas gracias por habernos calificado a traves de Expedia. Esperamos poder pronto verlo de vuelta. Saludos,

Dear Guest, Thank you for taking the time to tell us about your experience. Allow me to express my sincerest apologies for inconvenience with bar and laundry service. Please rest assured that we are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dear Thiago, Greetings from Santiago! Thank you for taking the time to share your comments. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. I would like to comment that this year we will be renovating the rooms. The design is very beautiful, modern and we look forward to being able to start it as soon as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dear Mr. Sabino, Greetings from Santiago! Thank you for taking the time to share your positive feedback. We hope to see you again very soon. Feel always welcome! Best regards,

Estimado shihao, Buenos días! Muchas gracias por habernos calificado en Hotels.com. Esperamos poder pronto verlo de vuelta. Saludos,

Dear Alireza, Greetings from Santiago! I would like to taking the time to share you feedback through Hotels.com. Feel always welcome and we hope to see you again very soon. Regards,

Estimado Huesped, Buenos días! Gracias por habernos calificado en Hotels.com. Esperamos poder pronto verlo de vuelta. Saludos,

Estimado Huesped, Buenas tardes! Le agradezco por habernos calificado en Expedia. Lamento mucho que su experiencia no haya alcanzado sus expectativas. Para que podamos entender y trabajar en las posibles correcciones, le invito a contactarse directamente con nosotros y compartir con mas detalles lo que sucedió durante su estancia. Quedaremos atentos a sus comentarios. Que tenga un excelente día!

Dear Mr. Mark, Greetings from Santiago! Thank you for taking the time to share your feedback. We are working on the project to reform the apartments and we have a pilot room that will serve as a model for the rest. The modification in the structure of the bathroom was considered and we have received good comments from our guests. We hope to see you again very soon. Feel always welcome. Sincerely,

Dear Guest Greetings from Santiago! Thank you for taking the time to share your feedback trough Hotels.com. I would like to comment that the Accor development area is already working on the remodeling project of our rooms. We still have no forecast of starting that project and we are also quite anxious to be able to do it soon. Feel always welcome to our hotel! We hope to welcome you back very soon! Sincerely,

Dear Guest, Thank you for taking the time to share your feedback. I would like to comment that we are working on a new remodeling project for the apartments and the structural change of the bathrooms is being considered. We still do not have a start-up forecast but we are also anxious for this work to be approved and we can start it soon. Feel welcome and we hope to see you again very soon. Regards,

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Victor, We very much appreciate your comments regarding your stay at the Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Peter, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Mr. Daniel, Thank you for taking the time to share your review of our hotel also through Hotels.com. I would like to comment that we are currently working on the remodeling of a pilot room and we are also anxious for this project to be approved and that we can soon start that important stage. Thank you for your attention and I hope to see you soon soon. Have nice day! Best Regards,

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dear Neill, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla

Dear Mr. Jorge Luis, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Carla.