Santa Maria Hotels, Los Angeles

"Airport "

"Didn’t use the spa. The cvs was not very well stocked and extremely pricey. Target was better to shop at. Jennifer at the hotel was awesome and extremely helpful. On Friday, when checking out we had to wait over 30 minutes and call twice for a valet to help with the bags. And there was no valet to get our car. The app said to try back in 10 minutes. I told the staff at the front desk and he was useless. He did nothing. My husband and I are both handicapped. The male who checked me out seemed to be more interested in flirting with the two young ladies checking in ahead of me rather than helping me with my dilemma. "

"It was good. No complaints"

"Facilities and staff met and exceeded all expectations. Did not use laundry or gym. The pool and spa area was very inviting "

"Rooms were not ready and continued to not be ready until 10:30pm. Staff disappeared with no answers. Told us to go eat and upon return still didn’t have rooms ready. As rooms became available, one room had a lock issue and someone entered my employees room while she was in the shower and we had to call security. "

"Everything was spot on"

"Quick check in and check out. Close to banks, restaurants, shops, airport. "

"Everything was GREAT!"

"Clean room "