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Reviews of Best Western Plus Capitola By-the-sea Inn & Suites

2.5 out of 5
Best Western Plus Capitola By-the-sea Inn & Suites
1435 41st Ave, Santa Cruz, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 682 out of 1005 reviews" "
Rating 8 - Good. 238 out of 1005 reviews" "
Rating 6 - Okay. 42 out of 1005 reviews" "
Rating 4 - Poor. 22 out of 1005 reviews" "
Rating 2 - Terrible. 21 out of 1005 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Klaus, New Hope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with friendly and helpful staff. Nice spacious rooms with comfortable beds.
Stayed 1 night in May 2024

10/10 Excellent

Joana

Travelled with partner
Liked: Staff & service, property conditions & facilities
It was nice clean and quite
Stayed 3 nights in May 2024

10/10 Excellent

Klaus, New Hope

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Andrea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean location and in such a great area overall! Enjoyed our stay here.
Stayed 2 nights in May 2024

8/10 Good

Sherry

Liked: Staff & service, property conditions & facilities
Great facilities BUT the air conditioner kept going off during the night making it very uncomfortable.
Stayed 1 night in May 2024

10/10 Excellent

Klaus, New Hope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel with spacious rooms and comfortable beds located near a shopping mall and restaurants.
Stayed 3 nights in May 2024
Response from Steph on 11 May 2024
Thank you for your wonderful rating and comments! Please think of staying with us again, when next in Capitola.

10/10 Excellent

Zachary

Stayed 1 night in May 2024
Response from Steph on 11 May 2024
Thank you for your wonderful rating!

10/10 Excellent

Louisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had a problem with a drop in the AC system—began about 3:00 AM and continued until about 6:0” no sleep!
Stayed 1 night in May 2024
Response from Steph on 11 May 2024
I am so sorry that you had such a terrible experience, during your stay with us. We appreciate you bringing this issue to our attention. We hope this does not keep you from staying with us again, should you be back in Capitola, in the future.

10/10 Excellent

Stanley, Visalia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!
Stayed 1 night in Apr 2024
Response from Steph on 11 May 2024
Thank you for the wonderful rating and comment! We hope to get the chance to accommodate you again.

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff.
Stayed 2 nights in Apr 2024
Response from Steph on 11 May 2024
Thank you for your wonderful rating and compliment!

8/10 Good

Adrienne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Breakfast was sufficient. But the faucet in the bathroom sink only had hot water. The outlets on one side of the bed did not work. Otherwise fine.
Stayed 1 night in Apr 2024
Response from Steph on 11 May 2024
We appreciate you taking the time to rate and comment on your recent stay with us. I am so sorry to hear that encountered some maintenance issues and appreciate that you brought them to our attention. We hope to see you again!

10/10 Excellent

Ulises

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Steph on 11 May 2024
We appreciate your wonderful rating!

8/10 Good

Mayela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Steph on 11 May 2024
Thank you for rating your stay with us!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Steph on 11 May 2024
Thank you for the wonderful rating!

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is so much to love about this property. The room and property were clean and well kept. The shower had shower gel, shampoo, and conditioner in bottles on the wall, which were full. This isn't the case in other hotels I have been to. The gym had everything needed for a great workout. The breakfast looked amazing. There wasn't anything missing that would make for a filling breakfast. Sadly, we were unable to eat it due to our plant based diet. Every staff we encountered all had smiles and greeted us as they walked by. I can say from this experience that I will now be on the lookout for using Best Westerns from now on when available.
Stayed 2 nights in Mar 2024
Response from Steph on 11 May 2024
Thank you for your wonderful review of your stay with us! We are so happy to hear that you thoroughly enjoyed your stay with us and that you are now a loyal guest of Best Western Hotels! We look forward to seeing you in the future!

10/10 Excellent

Leovic

Stayed 1 night in Apr 2024
Response from Steph on 11 May 2024
Thank you for your wonderful rating!

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect. Clean, quiet, in an attractive, safe area. The property, amenities and room are excellent with safe, free parking. The staff is fantastic: friendly, professional, accommodating. The complimentary breakfast options are amazing: fruit, hot/cold cereal, yogurt, eggs, bacon, waffles! And more! I was visiting family in Santa Cruz and have stayed at other places closer to the beach and boardwalk, but that area can be sketchy and the accommodations are hit or miss. It's worth it to spend the extra 10 minutes driving and maybe a few dollars more to have a great experience at this safe, lovely, first-rate hotel.
Stayed 3 nights in Mar 2024
Response from Steph on 9 Apr 2024
Thank you for all of your wonderful comments! We are so happy to hear that you were thoroughly satisfied with your choice in staying at our property and hope to see you again!

10/10 Excellent

robert

Our stay was excellent wish we could have stayed an extra night will be back again!
Stayed 1 night in Mar 2024
Response from Steph on 9 Apr 2024
Thank you for your wonderful rating! We'll see you, on your next visit to Capitola!

8/10 Good

Natasha

Stayed 1 night in Feb 2024
Response from Steph on 9 Apr 2024
Thank you for your rating!

10/10 Excellent

Patricia

Clean and quiet.
Stayed 1 night in Feb 2024
Response from Steph on 2 Mar 2024
Thank you for being our guest! We hope to see you another time.

8/10 Good

Joshua

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in a convenient location.
Stayed 1 night in Feb 2024
Response from Steph on 2 Mar 2024
Thank you for taking the time to comment on your stay with us. We hope to get the chance to accommodate you again, should you be back in Capitola in the future.

10/10 Excellent

Mellissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and would stay again.
Stayed 1 night in Feb 2024
Response from Steph on 2 Mar 2024
Thank you for your wonderful rating and comments. We hope to see you again soon!

6/10 Okay

randy, Clovis

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Average hotel no one was above average I ask Rick the mgr on duty for help on connecting to internet he gave me as an code on a sheet of paper that was it no help! Very disappointed with this location!
Stayed 1 night in Feb 2024
Response from Steph on 2 Mar 2024
I am so sorry that we were not able to offer you the best experience, while you were here. We hope that you may decide to give us another chance, when you are next in our area.

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in, clean room, staff was friendly and helpful, the bed was very comfortable. The only negatives were the toilet was very low to the ground and you could hear people talking very clearly in the hall. Other than those two issues the place was great.
Stayed 1 night in Feb 2024
Response from Steph on 2 Mar 2024
We appreciate you taking the time to rate and comment on your recent stay with us. We will keep your suggestions in mind, for possible future improvements to our property. We hope to see you again!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Steph on 2 Mar 2024
Thank you for the perfect score!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Steph on 2 Mar 2024
Thank you for the wonderful rating!

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk as always very welcoming and helpful. Rooms very clean and comfortable.
Stayed 3 nights in Feb 2024
Response from Steph on 2 Mar 2024
We appreciate your return business, wonderful rating and your compliments as well. We look forward to seeing you next time.

10/10 Excellent

Julie

Stayed 1 night in Feb 2024
Response from Steph on 2 Mar 2024
Thank you for the wonderful rating!

10/10 Excellent

catalina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great temp Breakfast!!!!
Stayed 1 night in Feb 2024
Response from Steph on 2 Mar 2024
Thank you for rating your stay with us. We are so happy to hear that you were satisfied with our temporary breakfast location. Our newly renovated Breakfast Room is now open. We hope to see you again!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
Great place to stay. Loved the complimentary breakfast, coffee bar, water refill station and the warm fresh baked chocolate chip cookies. We always love staying here when we come to Capitola and the location is great for walking to shops or walking down to Capitola village.
Stayed 1 night in Feb 2024
Response from Steph on 2 Mar 2024
Thank you for your loyalty to our property, when in our area! We appreciate the wonderful rating and comments! We look forward to seeing you, on your next visit.

8/10 Good

Marina

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was great thank you!
Stayed 1 night in Feb 2024
Response from Steph on 2 Mar 2024
Thank you for taking the time to rate and comment on your stay with us. We hope to see you again!

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Steph on 2 Mar 2024
We appreciate the perfect score! We hope to see you another time.

8/10 Good

Alta Cilicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Steph on 24 Jan 2024
Thank you for being our guest!

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect
Stayed 1 night in Jan 2024
Response from Steph on 24 Jan 2024
Thank you for taking the time to rate and comment on your recent stay with us!

10/10 Excellent

Ruth

Travelled with family
Stayed 3 nights in Jan 2024
Response from Steph on 24 Jan 2024
We appreciate your wonderful rating!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cookies are amazing
Stayed 1 night in Dec 2023
Response from Steph on 24 Jan 2024
Thank you for staying with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Housekeeping staff are lovely
Shoutout to the housekeeping staff - they are all so friendly, patient, provide the best customer service and have all smiles (they are so much friendlier than the guys at the front desk)! This hotel has great breakfast options for being a best western. Everyday the menu is updated- super cool!
Stayed 2 nights in Jan 2024
Response from Steph on 24 Jan 2024
Thank you for all of your wonderful compliments, in regards to our Housekeeping Team! Yes, we are very lucky to have such a wonderful cleaning staff. I am so sorry to hear that you did not have the same experience with our Front Desk staff as well. Was there a particular issue that comes to mind, that lead to this comment?

10/10 Excellent

Jace

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location 100%
Great place with great views. I travel to San Diego weekly abd this has become my favorite hotel so far. I go for walks at night without much concern. Parking is also reasonable considering what some places charge
Stayed 5 nights in Jan 2024
Response from Steph on 20 Jan 2024
We are so happy to hear that you have become one of your favorite places to stay and that you get to enjoy what our area and location have to offer! We look forward to seeing you, on your next visit!

10/10 Excellent

Jaime

Stayed 2 nights in Oct 2023
Response from Steph on 20 Jan 2024
Thank you for your wonderful rating!

8/10 Good

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , room big and bright
Stayed 2 nights in Jan 2024
Response from Steph on 20 Jan 2024
Thank you for taking the time to offer some feedback on your recent stay with us!

10/10 Excellent

Lol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom private jetts in the bathroom tub it feels good.
Response from Steph on 20 Jan 2024
We are so happy that you got to experience the convenience of a jetted tub, in your room. We hope to get the chance to accommodate you again, should you be back in our area in the future.

10/10 Excellent

Chase

Stayed 1 night in Jan 2024
Response from Steph on 2 Mar 2024
Thank you for the wonderful rating!

10/10 Excellent

Fred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Steph on 20 Jan 2024
Thank you for your wonderful rating!

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and nicely decorated for a BW
Nice clean hotel. Gym was under construction. Service was good
Stayed 2 nights in Dec 2023
Response from Steph on 20 Jan 2024
We appreciate you taking the time to comment on your recent stay with us. We are hoping to have our newly remodeled Breakfast Room and Fitness Center open in mid to late February. We hope you come back, so that you may get to experience the changes.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Steph on 20 Jan 2024
Thank you for the wonderful rating!

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, good breakfast options
Stayed 6 nights in Dec 2023
Response from Steph on 20 Jan 2024
We appreciate your feedback! We hope to see you again.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Steph on 20 Jan 2024
Thank you for the wonderful rating!

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the person who checked us in!
Stayed 1 night in Dec 2023
Response from Steph on 20 Jan 2024
Thank you for rating your stay with us! It looks like you were checked in by Shala. We are so happy to hear that you had such a wonderful interaction with her! We hope to see you again.

10/10 Excellent

Marisol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Steph on 20 Jan 2024
Thank you for the wonderful rating!

10/10 Excellent

Julie, Palo Alto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walk to the coast/beach, very central location, many dining options, friendly and welcoming staff, nice rooms and amenities. Very satisfied with our stay. Will definitely stay here if we come to Capitola / Santa Cruz again.
Stayed 1 night in Dec 2023
Response from Steph on 20 Jan 2024
We appreciate you taking the time to comment on your stay with us. We are so happy to hear that you were satisfied with our location and what our property has to offer. We look forward to seeing you again, should you be back in our area in the future.