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Reviews of Granada Inn

2 out of 5
Granada Inn
2515 El Camino Real, Santa Clara, CA

Reviews

7.4

Good

Rating 10 - Excellent. 300 out of 1002 reviews" "
Rating 8 - Good. 303 out of 1002 reviews" "
Rating 6 - Okay. 205 out of 1002 reviews" "
Rating 4 - Poor. 96 out of 1002 reviews" "
Rating 2 - Terrible. 98 out of 1002 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Daron

Nothing wrong
Stayed 1 night in Apr 2024
Response from Vianey B. on 27 Apr 2024
Dear guest,Thank you for sharing your feedback about your stay. We appreciate your support.

8/10 Good

Yibing

Travelled with family
Liked: Staff & service
Very quiet. Thanks.
Stayed 1 night in Apr 2024
Response from Vianey B. on 21 Apr 2024
Dear guest,We are glad you are enjoying your stay. We appreciate your feedback.

6/10 Okay

Rose Arlyn Dale

Stayed 1 night in Apr 2024
Response from Vianey B. on 17 Apr 2024
Your business and feedback is important to us. Thank you for choosing to support us.

2/10 Terrible

Myong

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Vianey b on 29 Mar 2024
Dear guest,We are so sorry t hear that we did not meet your expectations. But we appreciate your patience and understanding. Thank you!

10/10 Excellent

Vishal

Stayed 1 night in Mar 2024
Response from Vianey B. on 17 Apr 2024
Your feedback is valuable to us. Thank you!

2/10 Terrible

Adolpho

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It smelled liked mold and felt dirty
Stayed 2 nights in Mar 2024
Response from Vianey B. on 21 Mar 2024
Dear guest,We strive to keep our rooms clean. We are sorry that it was not your experience. Thank you for letting us know, we look into your concerns.

8/10 Good

Brenton

Stayed 2 nights in Mar 2024
Response from Vianey B. on 17 Apr 2024
Thank you for your feedback.

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and Outstanding staff
Stayed 2 nights in Mar 2024
Response from Vianey B. on 14 Mar 2024
Dear guest,We kindly thank you for your highly opinion about our staff. We strive to provide our guests positive experiences. Again thank so much for your feedback.

8/10 Good

KHANH

Liked: Cleanliness, staff & service
Safety : Doors into inside hall .
Stayed 2 nights in Feb 2024
Response from Vianey B. on 1 Mar 2024
Dear guest,Thank you for choosing to stay with us. Your feedback is greatly welcomed.

10/10 Excellent

Ron

Business traveller, Travelled with partner
Good spot for a quick overnight business trip
Stayed 1 night in Feb 2024
Response from Vianey B. on 14 Feb 2024
Dear guest,We appreciate your business and support.

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I've stayed here multiple times. Better than the other budget motels along this stretch. The rooms are clean, property is safe, place is quiet.
Stayed 2 nights in Jan 2024
Response from Vianey B. on 26 Jan 2024
Dear guest,We appreciate your continuous support. And we are very glad you have been able to find value in your stay with us. Thank you.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Vianey B. on 24 Jan 2024
Dear guest,We are very happy to hear that your stay with us was pleasant. We appreciate your support and thank you for choosing to stay with us.

8/10 Good

Yevgeniy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Vianey B. on 20 Dec 2023
Dear guest,We are glad you enjoyed your stay.

10/10 Excellent

Renat

Response from Vianey B. on 24 Jan 2024
Dear guest,Thank you for choosing to stay with us. We appreciate your support.

10/10 Excellent

Joshua

Stayed 1 night in Dec 2023
Response from Vianey B. on 8 Dec 2023
Dear guest,Thank you for choosing to stay with us. We appreciate your support and feedback.

6/10 Okay

Ghassan, Rancho Cucamonga

Business traveller
Restrooms was not clean and the room looks very old
Stayed 1 night in Dec 2023
Response from Vianey B. on 7 Dec 2023
Dear guest,We happen to be an older property. We are sorry if your experience and expectations were not met. However, we appreciate your feedback.

10/10 Excellent

Adem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Vianey B. on 6 Dec 2023
Dear guest,Thank you for choosing to stay with us. We appreciate your feedback.

8/10 Good

Yevgeniy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Vianey B. on 6 Dec 2023
Dear guest, We appreciate your feedback and thank you for choosing to stay with us.

8/10 Good

Christina

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, customer service not really good.
Stayed 1 night in Nov 2023
Response from Bailey B. on 29 Nov 2023
Dear guest, We appreciate your feedback.

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Waited 10 minutes for someone to appear at the front desk. Room was fine. Better than a couple of other rooms there.
Stayed 1 night in Nov 2023
Response from Vianey B. on 17 Nov 2023
Tami you for your feedback.

6/10 Okay

Nasr

Stayed 1 night in Nov 2023
Response from Vianey B. on 7 Dec 2023
Dear guest,We appreciate your feedback. Thank you for choosing to stay with us.

2/10 Terrible

MANUELA G

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Mold in shower, coffee machine didn’t work, no housekeeping, no continental breakfast. Not happy at all.
Stayed 2 nights in Nov 2023
Response from Vianey B. on 13 Nov 2023
We are sorry to hear that your experience was not to your expectations. We have a staff available 24 hours. If you have any issues with your amenities please feel free to contact our front desk. As far as housekeeping and the free continental breakfast we have temporarily removed the breakfast as it was noted in the booking website. Housekeeping unfortunately is also not available daily but towels and amenities are available upon your request.

10/10 Excellent

YULIAN

Liked: Cleanliness
Stayed 10 nights in Oct 2023
Response from Vianey B. on 13 Nov 2023
We appreciate your feedback. Thank you for choosing you stay with us.

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Vianey B. on 7 Nov 2023
Thank you for choosing to stay with us. We appreciate your feedback.

10/10 Excellent

Jaedong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient
Stayed 5 nights in Oct 2023
Response from Vianey B. on 6 Nov 2023
Dear guest,I’m glad you found value in your stay. Thank you for staying with us.

10/10 Excellent

Elenoa

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Vianey B. on 4 Nov 2023
Dear guest,We appreciate your support and business. Thank you for choosing to stay with us.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very nice!
Stayed 1 night in Oct 2023
Response from Vianey B. on 1 Nov 2023
Dear guests,We are very happy knowing you were greeted with much respect and kindness. That you for choosing to stay with us.

4/10 Poor

Bridget

Stayed 1 night in Oct 2023
Response from Vianey B. on 21 Nov 2023
Thank you for your feedback!

8/10 Good

Mateo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Vianey B. on 31 Oct 2023
Dear guest,We are glad you are enjoying your stay. Thank you for your feedback.

10/10 Excellent

zhongjian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early check-in available
Stayed 1 night in Oct 2023
Response from Vianey B. on 30 Oct 2023
Dear guest, I’m glad you enjoyed your check-in process. Thank you for choosing to stay with us.

6/10 Okay

Christina

Liked: Cleanliness, staff & service
Shower room too small and shower head can’t change not comfortable for a shower.
Stayed 1 night in Oct 2023
Response from Vianey B. on 30 Oct 2023
Dear guest,Thank you for your feedback.

10/10 Excellent

Ha Nhat

Liked: Cleanliness, staff & service, amenities
Good customer service
Stayed 1 night in Oct 2023
Response from Vianey B. on 29 Oct 2023
We appreciate your support. Thank you for your feedback.

2/10 Terrible

Leafaitulagi

Stayed 1 night in Oct 2023
Response from Vianey B. on 13 Nov 2023
We are sorry to hear that your stay didn’t go as well. Thank you for your feedback.

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Vianey B. on 29 Oct 2023
We appreciate your feedback. Thank you for your support.

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
good place, clean and affordable
Stayed 3 nights in Oct 2023
Response from Vianey B. on 1 Nov 2023
Dear guest,I’m glad you found value in your stay. Thank you for choosing to stay with us.

2/10 Terrible

Rozena

Disliked: Cleanliness
My underwear were stolen and overall clients' needs with pricing were not met consistently.
Stayed 1 night in Oct 2023
Response from Vianey B. on 22 Oct 2023
Dear guest,We can be certain that it was not any of our staff whom stole your underwear. We have had the same staff for years and we do not experience any issues with theft. As far as pricing, we offer one of the lowest prices in the area and unfortunately the rate varies all the time. We are sorry, your expectations were not met while staying with us.

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Vianey B. on 22 Oct 2023
Dear guest,We are glad you are enjoying your stay with us.

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed with them a few years ago. Besides needing updating, it was a pretty good stay for the price flight, I would recommend this hotel.
Stayed 3 nights in Oct 2023
Response from Vianey B on 20 Oct 2023
Dear guest,We are a budget friendly hotel, ideally located in the heart of Silicon Valley. We are glad you enjoyed your stay with us and we thank you for choosing to stay with us.

8/10 Good

Mark

Stayed 1 night in Oct 2023
Response from Vianey B. on 4 Nov 2023
Dear guest,We appreciate your feedback. Thank you for choosing to stay with us.

8/10 Good

Jeffry

Stayed 1 night in Oct 2023
Response from Vianey B. on 4 Nov 2023
Dear guest,We appreciate your feedback. Thank you for choosing to stay with us.

10/10 Excellent

Carolyn

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Vianey B. on 11 Oct 2023
Dear guest,Thank you so much for your feedback.

8/10 Good

tera, hillsboro

Stayed 2 nights in Oct 2023
Response from Vianey B. on 29 Oct 2023
We appreciate your business and feed.

10/10 Excellent

Evan, Santa Monica

Stayed 2 nights in Oct 2023
Response from Vianey B. on 29 Oct 2023
Thank you for your feedback.

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 2 nights in Sep 2023
Response from Vianey B. on 3 Oct 2023
We really appreciate your support and feedback. Thank you.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staf. Yes i would recomend them again
Stayed 10 nights in Sep 2023
Response from Vianey B. on 30 Sept 2023
Thank you so much for your feedback. We appreciate you trusting us with your stay.

4/10 Poor

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Vianey B. on 29 Oct 2023
We appreciate your feedback.

10/10 Excellent

Ganapathy S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Vianey B. on 28 Sept 2023
Dear guest,We are very glad you are enjoying your stay with us. Thank you so much for your support in choosing us.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Vianey B. on 30 Sept 2023
We really appreciate your support. Thank you so much for your feedback.

6/10 Okay

Mkrtich

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It is an old hotel
Stayed 1 night in Sep 2023
Response from Vianey B. on 23 Sept 2023
Dear guest,Yes, we are an older budget friendly hotel, ideally located in the heart of Silicon Valley. Thank you for choosing to stay with us.

10/10 Excellent

Perla

Stayed 1 night in Sep 2023
Response from Vianey B. on 29 Oct 2023
We appreciate your business and feedback.