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Reviews of Sonesta Simply Suites Orange County Airport

2 out of 5
Sonesta Simply Suites Orange County Airport
2600 S Red Hill Avenue, Santa Ana, CA

Reviews

7.8

Good

Rating 10 - Excellent. 398 out of 994 reviews" "
Rating 8 - Good. 302 out of 994 reviews" "
Rating 6 - Okay. 129 out of 994 reviews" "
Rating 4 - Poor. 73 out of 994 reviews" "
Rating 2 - Terrible. 92 out of 994 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kitchenette and Price
Stayed 14 nights in May 2024

10/10 Excellent

Kara

Liked: Cleanliness
Stayed 6 nights in May 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly helpful staff, clean, organized. Only negative is there wasn’t breakfast but they did have snacks and drinks available for purchase plus toiletries, and free coffee!
Stayed 2 nights in May 2024
Response from Jane A. on 21 May 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Vincent

Travelled with family
It was great
Stayed 2 nights in May 2024
Response from Daniel F. on 17 May 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

6/10 Okay

joanna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Its clean and quiet but smells like hospital lol or old people the staff is ehh not very friendly i stayed a week and no discounts , housekeeping is only every 7 days u have to do everything yourself and no free breakfast only coffee
Stayed 1 night in May 2024

10/10 Excellent

Benito

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Mar 2024
Response from Jane A. on 7 May 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

Aditya

Disliked: Staff & service
Ok. Average property.
Stayed 6 nights in Mar 2024
Response from Jane A. on 7 May 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Daniel F. on 6 May 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

6/10 Okay

Steve

Disliked: Staff & service, property conditions & facilities
The place and accommodations were satisfactory but upon check in the manager/counter person was impatient and rude with the stick up her bum
Stayed 1 night in Apr 2024
Response from Jane A. on 2 May 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

6/10 Okay

Bruce

Stayed 2 nights in Apr 2024
Response from Daniel F. on 17 May 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

4/10 Poor

jezinya

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We had to change out key card everyday 2x bc the door locks are “old” after they give us a new card it only work once or twice til we had to get a new one they didn’t even offer another room
Stayed 4 nights in Mar 2024
Response from Daniel F. on 22 Apr 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

10/10 Excellent

JAIME

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo
Stayed 2 nights in Mar 2024
Response from Daniel F. on 22 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet Hotel
Stayed 1 night in Apr 2024
Response from Jane A. on 17 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

Michael

The room was great, the hotel was very quiet, comfortable bed. The only downside was there was no ice machine.
Stayed 2 nights in Apr 2024
Response from Daniel F. on 16 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Thanks,

8/10 Good

Altynai

Liked: Amenities
First night I had a bedbugs in my room which made uncomfortable staying. But hotel staff was really helpful and I changed my room in the morning. Overall experience was good, rooms were clean and conditions was also good.
Stayed 3 nights in Apr 2024
Response from Daniel F. on 15 Apr 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Daniel F. on 15 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

6/10 Okay

Jon

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Paying $7 a day for parking, when there is absolutely no other options to park is ridiculous. Paying $15 for late checkout was absurd. This is like the Spirit Airlines of hotels.
Stayed 2 nights in Apr 2024
Response from Daniel F. on 15 Apr 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

10/10 Excellent

Yoshiyuki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the three hotels in the chain in Orange county area and very good price.
Stayed 2 nights in Apr 2024
Response from Daniel F. on 15 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Mladen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, quiet, convenient, little oudated, but apparently the major renovation is about to take place.
Stayed 3 nights in Apr 2024
Response from Daniel F. on 11 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Elaine

This property is convenient and reasonably priced for my purposes…will stay there again.
Stayed 3 nights in Apr 2024
Response from Jane A. on 10 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Vatsala

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Jane A. on 1 Apr 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

johnny

Stayed 14 nights in Mar 2024
Response from Daniel F. on 15 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Vladimir

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good hotel for the price.
Stayed 2 nights in Mar 2024
Response from Jane A. on 25 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Nikki

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was nice
Stayed 2 nights in Mar 2024
Response from Jane A. on 25 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4/10 Poor

Martin

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Price was decent for a suite but the room we were assigned 344 at third floor was hot the AC was not working, I let the staff at front desk know and they immediately made accommodations into another room on the first floor although we were taken care of, the room in particular 143 was in serious needs of updates. It was clean and after a long day that’s all we really needed along with a nice cool room to sleep so we couldn’t complain much and accepted it.
Stayed 3 nights in Mar 2024
Response from Jane A. on 25 Mar 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

6/10 Okay

Brenda

Disliked: Amenities
Bed was very comfortable. Staff was friendly. Bathroom was poorly designed. Water went all over the floor during showers, and there was zero vanity space to put things, even though the bathroom was spacious. Was very annoyed at having to pay to park my car in the parking lot, after paying hundreds of dollars to stay there. Seems to me that guests should be able to park their car for free.
Stayed 3 nights in Mar 2024
Response from Jane A. on 25 Mar 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

2/10 Terrible

Amirhossein

Stayed 7 nights in Mar 2024
Response from Daniel F. on 8 Apr 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

10/10 Excellent

Kobe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything I needed.
Stayed 1 night in Feb 2024
Response from Daniel F. on 18 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

2/10 Terrible

Gustavo, Garden Grove

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not get any maid services the entire 4 nights I was there. No one made my bed or picked up the trash. I signed up for their rewards program to get free parking, but I was still charged seven dollars a day. Room was OK But I won’t stay there again.
Stayed 3 nights in Mar 2024
Response from Daniel F. on 15 Mar 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

6/10 Okay

Mary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Just ok.
Stayed 1 night in Mar 2024
Response from Daniel F. on 15 Mar 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in at 4.30pm but was told that I had to wait ten minutes for my Room to be ready......first time that ever happened to me so late in the day. However, Rooms have good facilities and there is free Coffee all day, plus Gym and a Laundry Room
Stayed 2 nights in Mar 2024
Response from Jane A. on 13 Mar 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Catharine, Clive

Stayed 4 nights in Mar 2024
Response from Jane A. on 2 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

eugene

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 2 nights in Mar 2024
Response from Jane A. on 11 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4/10 Poor

Barton

Disliked: Staff & service, amenities
Booked 7 day stay, had 2 towels and front desk said to come down 3 flights to get 1 more. Luckly i only had to be there at night. Night clerk not very helpful, even sent me to the wrong room and i had to go back down to find out which was correct. Pay a little more somewhere else, it will be worth it.
Stayed 7 nights in Mar 2024
Response from Jane A. on 11 Mar 2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean room.
Stayed 1 night in Mar 2024
Response from Daniel F. on 7 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

2/10 Terrible

Randy

Stayed 1 night in Mar 2024
Response from Jane A. on 27 Mar 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

4/10 Poor

Shazia

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Entered the room with a hair in the tub. The maids clean only once every seven days. Not a safe place to stay.
Stayed 4 nights in Feb 2024
Response from Jane A. on 6 Mar 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

6/10 Okay

Cameron

Stayed 2 nights in Mar 2024
Response from Jane A. on 25 Mar 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Gloria

Liked: Property conditions & facilities
Very clean, staff very accommodating
Stayed 19 nights in Feb 2024
Response from Daniel F. on 4 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Nancy, Bronx

Stayed 16 nights in Feb 2024
Response from Jane A. on 22 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

Lidia

Travelled with partner
There was really nowhere for me to explore in a walk but the area seemed ok maybe more industrial than i expected. My room seemed fine. The kitchenette was awesome to have. It was clean the staff was nice. The issue i have is that this hotel i believe is being used to house maybe homeless or sick people. There is a designated parking spot for an ambulance and I overheard a man at the front desk coming in to check on someone staying in the 1 st floor. The couple of people that I ran into were quiet and kind though. I won’t stay there again but everything was ok it was just odd and unexpected to see that.
Stayed 3 nights in Feb 2024
Response from Jane A. on 28 Feb 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Jane A. on 27 Feb 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
While the property is in a safe area, it seemed shady. It looked like a dorm area as soon as you walk in the lobby. The front desk attendant was behind a wall and called out what I needed when I arrived. She only came out when I asked to check in. I went back to ask a question after seeing the room and she didn’t come out from behind the wall-just answered me from there. The room smelled like smoke and was dingy. I wasn’t comfortable staying so I left. I was given a refund for my second night by petitioning Expedia, but not my first. I wouldn’t recommend it at all.
Stayed 2 nights in Feb 2024
Response from Jane A. on 26 Feb 2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

10/10 Excellent

Lisa

Liked: Amenities
Was greeted promptly and was very helpful and nice
Stayed 3 nights in Feb 2024
Response from Jane A. on 26 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Ernesto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Feb 2024
Response from Daniel F. on 23 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Rahaf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and clean rooms
Stayed 2 nights in Feb 2024
Response from Daniel F. on 21 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Hasib jan

.
Stayed 1 night in Feb 2024
Response from Jane A. on 28 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice and clean ,, not so noisy at night but in the day there’s a bit of construction but if you’re going out during the day to shop around the area to pass the time it wouldn’t bother you at all. i loved the studio kitchen it had all the supplies you needed to cook a small dinner with all the plates and utensils ! definitely coming here again !
Stayed 2 nights in Feb 2024
Response from Daniel F. on 19 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Rachel

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Daniel F. on 19 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

Tung

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Nice room . Great values
Stayed 3 nights in Feb 2024
Response from Jane A. on 15 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.