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Reviews of Comfort Inn & Suites Orange County John Wayne Airport

2.5 out of 5
Comfort Inn & Suites Orange County John Wayne Airport
2620 Hotel Terrace Dr., Santa Ana, CA

Reviews

7.6

Good

Rating 10 - Excellent. 371 out of 1006 reviews" "
Rating 8 - Good. 296 out of 1006 reviews" "
Rating 6 - Okay. 158 out of 1006 reviews" "
Rating 4 - Poor. 88 out of 1006 reviews" "
Rating 2 - Terrible. 93 out of 1006 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Matthew

Stayed 1 night in May 2024

10/10 Excellent

Ikuko

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are good stuffs.
Stayed 1 night in May 2024

8/10 Good

Sheue

Travelled with family
Disliked: Amenities
Room is small and property is warned down. Stuff is not very friendly.
Stayed 1 night in May 2024

10/10 Excellent

Grace

Travelled with family
Liked: Amenities, property conditions & facilities
Quite place
Stayed 1 night in May 2024

10/10 Excellent

ANNA B, Laguna Beach

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in May 2024

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in May 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
I liked it all
Stayed 3 nights in May 2024

10/10 Excellent

Raj, Chandler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good, scrambled eggs, waffles, juices, coffee, toast, yogurt and more. Shuttle to airport you have to request in advance. Hotels around the area so it's safe. Only negative is property is old, needs some freshness.
Stayed 1 night in May 2024

10/10 Excellent

Bhuvan Krishnakant

Stayed 4 nights in Apr 2024

4/10 Poor

David

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Very nice staff. Great airport transfer. But it wasn’t clean.
Stayed 1 night in Apr 2024
Response from Theresa on 10 May 2024
Thank you!

10/10 Excellent

Jeffrey

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Theresa on 10 May 2024
Thank you!

8/10 Good

Hersh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Theresa on 10 May 2024
Thank you!

6/10 Okay

Linnet

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Theresa on 10 May 2024
Thank you!

6/10 Okay

Bennie

Stayed 1 night in Apr 2024
Response from Theresa on 10 May 2024
Thank you!

8/10 Good

Merwyn

Business traveller
Close to the airport, convient is you need a bed with breakfast, and reasonable rates. Clean rooms, easy freeway access.
Stayed 3 nights in Apr 2024
Response from Theresa on 27 Apr 2024
Thank You

10/10 Excellent

Ikuko

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff is friendly and kind. The room is clean .
Stayed 1 night in Apr 2024
Response from Theresa on 25 Apr 2024
Thank you!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Apr 2024
Response from Theresa on 24 Apr 2024
Thank you!

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was a pleasant surprise and the price was great compared to other nearby properties
Stayed 3 nights in Apr 2024
Response from Theresa on 24 Apr 2024
Thank you!

10/10 Excellent

Chioma

Liked: Cleanliness, staff & service, property conditions & facilities
I like their family friendly breakfast package. It’s affordable and convenient for people with kids
Stayed 2 nights in Apr 2024
Response from Theresa on 24 Apr 2024
Thank you!

8/10 Good

Larisa

Stayed 1 night in Apr 2024
Response from Theresa on 10 May 2024
Thank you!

8/10 Good

Ali

Stayed 1 night in Apr 2024
Response from Theresa on 10 May 2024
Thank you!

10/10 Excellent

Stephanie

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Theresa on 19 Apr 2024
Thank You!

4/10 Poor

Fernando

Disliked: Cleanliness, staff & service
House keeping didnt do their job
Stayed 2 nights in Mar 2024
Response from Theresa on 19 Apr 2024
We apologize for any inconvenience. Theresa

10/10 Excellent

shiza

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Theresa on 19 Apr 2024
Thank You!

10/10 Excellent

Traviss

Liked: Cleanliness, staff & service, property conditions & facilities
Recommend for price and comfort
Stayed 1 night in Apr 2024
Response from Theresa on 4 Apr 2024
Thank you!

4/10 Poor

Maricela

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The floors were so dirty. As soon as we took off our shoes we literally swept the floor with our socks. Once our socks were off our feet could feel the grime and dust. At checkout the front desk clerk said she couldn't do anything about adding our CHOICE reward points. It wasn't so much she couldn't do it, but the manner she provided the information.
Stayed 2 nights in Mar 2024
Response from Theresa on 1 Apr 2024
I am very sorry for this. I would gladly add some points for you.Please call the property any time.Sincerely,Theresa

8/10 Good

Joseph, Jr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Theresa on 1 Apr 2024
Thank you!

10/10 Excellent

Faye

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Theresa on 30 Mar 2024
Thank you!

8/10 Good

Rosalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too noisy.
Stayed 4 nights in Mar 2024
Response from Theresa on 28 Mar 2024
Thank you!

6/10 Okay

Brittany

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Theresa on 28 Mar 2024
Thank You!

6/10 Okay

Nora

Stayed 1 night in Mar 2024
Response from Theresa on 26 Mar 2024
THANK YOU!

8/10 Good

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
nice and clean
Stayed 1 night in Mar 2024
Response from Theresa on 26 Mar 2024
THANK YOU!

4/10 Poor

Rebecca

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
First let me say that they property was very clean and they rooms were nice, however the staff is not friendly. Upon arrival the staff was less than friendly and placed us in a room on the first floor right next to the “breakfast room”. The guest were extremely noise until 3:00am sounding like they were in the room with us. The staff did not address. At 5:00 am the start prep for the breakfast… extremely loud! When we went to check out the front desk person ignored me for a period of time. Again nice rooms and very clean, but not friendly and worst not ever.
Stayed 1 night in Mar 2024
Response from theresa on 26 Mar 2024
I am so sorry we did not meet expectations. In the future ask ahead and in this situation we would of moved you. I am truly sorry for the experience. Theresa

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay Quiet stay
Stayed 1 night in Mar 2024
Response from Theresa on 15 Mar 2024
Thank You

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Theresa on 15 Mar 2024
Thank you so much for the 5 of 5!

8/10 Good

kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel needs to have a deep vaccuum cleaning because there is a specific part of the room that smells like a dry pee. We were stayingnin an accessible room by the way. But other part of the room is clean like the restroom. The beds are confortable and smells good too. The hotel served good breakfast as well.
Stayed 2 nights in Mar 2024
Response from Theresa on 13 Mar 2024
Thank you Kimberly so much for the nice review. I have noted issue on the room you mentioned. I do apologize.Sincerely, Theresa

8/10 Good

Roció

Liked: Cleanliness, amenities, property conditions & facilities
I love the fact that isn’t far from the airport and accessible to Restaurants, I like the fact the hotel has a pool and a jacuzzi
Stayed 2 nights in Mar 2024
Response from Theresa on 13 Mar 2024
Thank you so much for the lovely review. Theresa

10/10 Excellent

Leanne

Stayed 2 nights in Mar 2024
Response from Theresa on 1 Apr 2024
Thank you!Theresa

8/10 Good

Walter

Business traveller
Good
Stayed 2 nights in Mar 2024
Response from Theresa Bessett on 6 Mar 2024
Thank you for staying with us and the score! Theresa

8/10 Good

Rehnuma

Travelled with family
Liked: Amenities
Front desk Manager was great. We missed one day of room service because of staffing shortage. There were 2 incidents with guests - one needing police to come in and another guest was speaking very loudly around 1 AM waking us up.
Stayed 5 nights in Feb 2024
Response from Theresa on 4 Mar 2024
Thank you for the kind words! This is me "Theresa" the FOM.I apologize for the noise or disruption. It is not typical. Please come and see us again! Theresa

8/10 Good

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was clean and comfortable. It looks like they are upgrading or refurbishing the rooms. Location is good. Rooms are small. We were there while our daughter was at Hoag Newport giving birth. So we weren’t at the motel much. I would stay there again.
Stayed 2 nights in Feb 2024
Response from Theresa on 4 Mar 2024
Thank you for the nice review and most of all CONGRATS!! Theresa

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Theresa on 4 Mar 2024
Thank You! Theresa

10/10 Excellent

Ken

Liked: Staff & service
Nice staff. Surrounding area not so appealing.
Stayed 1 night in Feb 2024
Response from Theresa on 1 Mar 2024
Thank you for the 5 of 5 Ken!! Come on back and see us soon! Theresa

8/10 Good

Brian

Stayed 7 nights in Feb 2024
Response from Theresa on 26 Mar 2024
THANK YOU!

10/10 Excellent

Sophia

Stayed 2 nights in Feb 2024
Response from Theresa on 26 Mar 2024
THANK YOU

6/10 Okay

Angelica

Liked: Staff & service
The hotel is very convenient because its very close to thw airport but it needs alot of updating. The breakfast was delicious and the breakfast room qas always clean
Stayed 4 nights in Feb 2024
Response from Theresa on 26 Feb 2024
Thank You so much for the great feedback. We hope to welcome you back soon. Theresa

10/10 Excellent

Jennifer, Stevenson Ranch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport, good customer service, great breakfast. Rooms are getting upgraded, quiet part of town, good value for the money.
Stayed 4 nights in Feb 2024
Response from Theresa on 26 Feb 2024
Thank You for the feedback. We sure hope to see you again! Theresa

6/10 Okay

Julie

Stayed 3 nights in Feb 2024
Response from Theresa on 26 Mar 2024
THANK YOU

4/10 Poor

Jon

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This property is run down,
Stayed 1 night in Feb 2024
Response from Theresa on 26 Feb 2024
We appreciate your feedback. The property is under renovation at this time. We welcome you in the future back to enjoy. Sincerely, Theresa Theresa

10/10 Excellent

Angela, Fullerton

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great
Stayed 3 nights in Feb 2024
Response from Theresa on 21 Feb 2024
Thank you Angela!