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"Good location, clean room, delicious breakfast, free coffee and tea and more in the lobby area. The basic amenities plus facial wash, toner and cream in the small pouch were available. "

"Clean, modern and spacious room. Great location "

"Perfect stay at Hotel JAL City Toyama! The room was perfect and equipped with everything I needed. I especially loved the laundry information feature on the TV such a smart and convenient detail. The breakfast was delicious with great options, and the staff was extremely friendly, welcoming, and helpful during my stay. I would definitely stay here again!"

"Best customer service / A huge room / great hot springs"

"The room has the sink beside the bed . The room is also tiny . "

"Wonderful breakfast and onsen"

"Room is clean and fine, but breakfast has room to improve when the price is relatively high. Staff service is good and overall is good. Parking is required to bring the card to create a coupon receipt, not very convenient. "

"Clean room, good air conditioning, convenient location, walkable from train station, close to restaurants, staffs were very polite and helpful "

"Book the loft room for a family of 4 Room: table has a hole at the bottom (not lighted) and was not very visible. Was quite a hazard for us as we tripped over that same hole twice. Stairs for the loft may not be suitable for people with knee problems as it’s a bit narrow with no handle. Keep in mind before you book that you have sort your trash into the way they want it to be sorted (burnable and non burnable) or else you may be fined 15,000 yen. Food: food was not as impressive as another outlet of this chain. Breakfast options are Japanese or western, with the same menu everyday. So if you’re staying for more than 2 days, you will have no third option. Staff: rigid and not understanding. We booked this accommodation 9 months in advance but did not receive any message about meal plans or schedule, was put to a 7am slot of breakfast 5:30pm slot for dinner with no option to change as they were fully booked. We were definitely not too pleased with this arrangement. There is no coffee served during breakfast, yet we were prohibited to bring our own coffee into breakfast. We were told to get coffee from their lounge instead. When we did this on the second day, they confiscated our drinks that we’ve gotten from the lounge. Quite ridiculous honestly. We were not given the best attitude from the staff when this coffee incident happened. The staff rolled eyes at us, wow. "