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Reviews of Numero Uno Piñones

3 out of 5
Numero Uno Piñones
PR-187 KM 5.6, Torrecilla Baja, Loiza, PR

Reviews

8.8

Excellent

Rating 10 - Excellent. 48 out of 70 reviews" "
Rating 8 - Good. 9 out of 70 reviews" "
Rating 6 - Okay. 6 out of 70 reviews" "
Rating 4 - Poor. 2 out of 70 reviews" "
Rating 2 - Terrible. 5 out of 70 reviews" "

9.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Danaisia

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in May 2024

2/10 Terrible

Nelson

Business traveller
Disliked: Cleanliness, staff & service, amenities
No,say nothing
Stayed 3 nights in May 2024

10/10 Excellent

Gabriel Vazquez

Liked: Cleanliness, staff & service, property conditions & facilities
Lugar privado y muy bonito.
Stayed 3 nights in May 2024
Response from Team Numero Uno on 14 May 2024
estamos muy agradecido por su comentario.

6/10 Okay

Madelyn

Travelled with pets
The Wi-Fi was horrible so I couldn’t watch tv because it kept freezing and kicking me off. My room was never cleaned or turn down. The coffee in the entry was horrible
Stayed 6 nights in May 2024
Response from Leidy on 13 May 2024
Hello Madelyn, thank you for your feedback! As stated in the reservation, we do not provide daily housekeeping. However, we are working with the technitian to verify the wifi antenas as they have been afected by the weather conditions. We provide "complimentary" unlimited coffee from Gustos, one of the best puertorrican coffee producers. We are sorry it was not of your liking.

6/10 Okay

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thought the property itself was beautiful. It was well manicured. The place was clean and the management staff were hospitable. The only negatives we have is that while room was wonderfully decorated the bed was very uncomfortable. So uncomfortable we had to purchase a pillowtop cover to go on top. We left it at the hotel. We also felt it needed some hooks for hanging things. The other negative was a rooster. There is a street rooster that roams the road roosting morning and night. Now, I don’t believe the hotel has any control over that, it is still a nuisance. Other than those things, we enjoyed our stay!
Stayed 4 nights in Apr 2024
Response from Leidy on 13 May 2024
Thank you for your feedback Amy! We will check the mattres as its the first time we got a complaint about them.

8/10 Good

Stephanie

Travelled with group
Liked: Amenities
Disliked: Staff & service
Hard to get towels or staff
Stayed 6 nights in Apr 2024
Response from Leidy on 13 May 2024
Thank you Stephanie. This is a self service location. We provide extra towels for guest long stays and the housekeeping staff available is always ready to change them up if requested.

8/10 Good

Sarah

Liked: Cleanliness, staff & service
Stayed 6 nights in Apr 2024
Response from Leidy on 13 May 2024
Thank you Sarah!

10/10 Excellent

Janetta R

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Leidy on 13 May 2024
Thank you so much Jenetta!

10/10 Excellent

senia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place in that are of Pinones 😍Everything was good 👍
Stayed 2 nights in Apr 2024
Response from Leidy on 20 May 2024
Thank you so much Senia! We are gload you had a good time. Comeback to see us again soon.

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno
Stayed 4 nights in Mar 2024
Response from Leidy on 21 Apr 2024
Thank you so much! We are glad you had a great time.

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limpio Agradable
Stayed 2 nights in Apr 2024
Response from Leidy on 21 Apr 2024
Thank you so much! We are glad you had a great time.

6/10 Okay

jennifer

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean property, comfortable bedding, super cold AC and room just like the pictures. Hot water for showers, snacks, and coffee in the main lounge. Nice pool area and dock. Downsides are that the wifi is very spotty and it takes a long time to connect to watch Netflix etc on the TV. The internet kept saying no signal or poor signal. The neighbors were noisy and smoking weed.
Response from Leidy on 21 Apr 2024
Thank you for the feedback Jennifer. We apologize for the inconviniences. The internet provider has been having some issues with their antenas, we hope it gets resolve soon.

10/10 Excellent

Lisdanet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Leidy on 21 Apr 2024
Thank you so much Lisdanet!

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Numero Uno hotel was a delightful place to stay. We enjoyed our room with a garden view and the close proximity to the restaurants down the road. It was definitely a safe place to stay with a locked gate and his situated in the more artsy place in Louisa. Staff was very accommodating!
Stayed 7 nights in Mar 2024
Response from Leidy on 21 Apr 2024
Thank you so much! We are glad you had a great time. Come to see us again soon.

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities
GREAT PLACE TO STAY AT.
Stayed 6 nights in Mar 2024
Response from Leidy on 21 Apr 2024
Thank you so much! We are glad you had a great time.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
The property was really nice and inclusive, staff is very courteous and will help you with any of your needs while there
Stayed 3 nights in Feb 2024
Response from Zoely on 6 Mar 2024
Thank you for your feedback, Stephen. We are glad you enjoyed your stay with us!

10/10 Excellent

Alberta

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Zoely on 6 Mar 2024
Thank you for your feedback

10/10 Excellent

Yenisleidy

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 7 nights in Feb 2024
Response from Zoely on 6 Mar 2024
Thank you for your feedback

10/10 Excellent

Shanekia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was 3 of us we really enjoyed the property the rooms were everything to us pool area and dock was excellent definitely will be back for sure highly recommend a stay here
Stayed 4 nights in Feb 2024
Response from Zoely on 6 Mar 2024
Thank you for your feedback, Sanekia. We are glad that you enjoyed your time with us.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love it I will come again. The room was really clean
Stayed 4 nights in Feb 2024
Response from Zoely on 6 Mar 2024
Thank you for your feedback David. We are glad that you enjoyed your stay!

10/10 Excellent

Monchelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing !!!
Excellent
Stayed 3 nights in Feb 2024
Response from Zoely on 6 Mar 2024
Thank you for your feedback, Monchelle. We hope to see you in the future!

6/10 Okay

Adriana

Liked: Cleanliness
Stayed 4 nights in Jan 2024
Response from Zoely on 6 Mar 2024
Thank you for your feedback.

8/10 Good

ngan

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Ok, I’d just like to say I loved the property itself. The room was spacious and the pool area was really nice and the free sodas and snacks in the rooms were a nice touch with free coffee/teas/hot chocolate in the lobby is great. Also ample free private parking with available gate remote for the car. However, the entire time I was there (4 days, 3 nights) I saw ONE groundskeeper. Our ceiling fan remote did not work so we were unable to turn it off. Messaged the property but did not get a response unfortunately. It gets very noisy with the planes flying over so if you are a light sleeper, bring earplugs or stay somewhere else. The roosters also crow very early and during full moons. The neighboring property also likes to blast their music and set off fireworks. I am a heavy sleeper so it was fine for me. I also was able to enjoy the pool all to myself as no other patrons had arrived to the property yet. And a great deal for the 2 bedroom balcony. There was no waiter/bar service or restaurant the entire weekend. You need to go off premises to get anything. Car rental highly recommended. There is a 24 hr supermarket nearby and lots of restaurants on the main strip. Would have been better if there was a kitchen because it’s basically an airbnb.
Stayed 3 nights in Jan 2024
Response from Zoely on 6 Mar 2024
Hello Ngan,Thank you for your feedback. We hope to see you in the future.

8/10 Good

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great communicating with me during booking and prior to my arrival. However, my arrival was unusual and the code did not work at front gate. Staff was reachable by phone. The property is large and very accommodating. You can park on site and there is a 24 hour pool and plenty of seating, lounge chairs and even cabanas ! That was my favorite part. The room was quaint. I had to find the sole staff member on site the next day for a hairdryer. He also provided me the remote for air conditioner in room. The tv remote needed new batteries. Not having staff on site can make you feel odd reaching out for these amenities. Location is in a safe neighborhood though off road. You can easily walk to Piñones main road for a plethora of food spots. Watch out for mosquitos at night! They got me good. Not the sites fault. And you will hear airplanes throughout day and night. I would come back with a larger group so we could enjoy site. Thank you for hosting.
Stayed 4 nights in Jan 2024
Response from Zoely on 6 Mar 2024
Hello Katherine,Thank you for your feedback! We are glad that you enjoyed your stay. Let us know whenever you're coming back since we offer group discounts!

2/10 Terrible

Seungmin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property in a lovely location. Private access to the lake, clean pool and lounge area, stylish rooms. The only downside is how loud the planes are as the location is very close to the airport. I love how safe it feels there due to the secure gate and locked building. Will definitely return again!
Stayed 3 nights in Dec 2023
Response from Zoely on 31 Dec 2023
Thank you for your feedback, Megan! We are glad that you enjoyed your time with us!See you next time!

10/10 Excellent

Naya

Liked: Cleanliness, staff & service, property conditions & facilities
Only thing i didnt like the bar/ kitchen was only open on weekends but the owner explained they was a new business and was expanding as well . But i loved it and she gave a discount for next stay . It was a safe fun experience . Gated security 24/7 , staff was great ,food was good and rooms were clean. Will come back !

10/10 Excellent

Sarah

Stayed 1 night in Jun 2023

10/10 Excellent

Christopher Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful & Very Relaxed. Cheap cab rides all over from there.
Stayed 1 night in Apr 2023

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Leidy on 14 Apr 2023
Thank you so much Johanna! Cheers and good vibes to you.

10/10 Excellent

Odalis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was amazing. Clean rooms, comfortable beds and friendly staff. Did I mention free room snacks? We'll return for sure.
Stayed 1 night in Mar 2023
Response from Leidy on 19 Mar 2023
Thank you so much Odalis! We are glad you enjoyed your stay with us. We hope to see you again soon. Cheers!

10/10 Excellent

elba

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, and accomodating
Stayed 1 night in Mar 2023
Response from Leidy on 19 Mar 2023
Thank you so much Elba! Good vibes.

8/10 Good

Ande

Liked: Cleanliness, property conditions & facilities
CLEAN!
The room was impeccably clean! There was no one around for service, nor bar or restaurant open. That was a little disappointing. Also, you are in the flight path and it is loud all night. Overall, very clean and comfortable for a short stay.
Stayed 1 night in Feb 2023
Response from Leidy on 19 Mar 2023
Thank you Ande! We are glad you enjoyed your stay. Good vibes!

10/10 Excellent

Robert, OFALLON

Stayed 1 night in Feb 2023
Response from Leidy on 19 Mar 2023
Thank you so much Robert! Good vibes.

10/10 Excellent

Rebekah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Leidy on 19 Mar 2023
Thank you so much Rebekah! Cheers

6/10 Okay

Robyn

Travelled with partner
Liked: Cleanliness, staff & service
The property itself is well updated and fine. However, it's comically close to the airport, not walkable to anything and the outdoor furniture smells like cat pee. None of that is the hotel's fault! But it's a mediocre place to stay for those reasons. If you are a light sleeper, there's no way you can sleep through the flight noise. The restaurant/bar also has a super limited menu and hours, so don't count on getting fed well there.
Response from Leidy on 19 Mar 2023
Thank you for the feedback Robyn. We are sorry to hear your experience wasn't pleasant. We will work fixing the issues that are on our hands. Cheers and good vibes to you.

10/10 Excellent

Alisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The reviews I read were accurate. It’s in an older area of town and you can hear the planes. But it was very clean and the outside areas were very nice, clean and comfortable. The employees were fabulous!!! Great instructions for late check in. The young girl that waited on for breakfast also did the checkout. I can’t spell her name but started with an L. Lovely young lady. Helpful, friendly and sweet. I’d definitely stay there again.
Stayed 1 night in Feb 2023
Response from Leidy on 19 Mar 2023
Thank you very much Alisa! We are glad you had a good time. We hope to see you again soon. Cheers !!

2/10 Terrible

Yanitza

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Check-in is a nightmare if you arrive after 12am! Customer service horrible, out 10 I will give it 0! The lady at the bar she look annoyed when we went to order breakfast no good at all! The shower doesn’t drain and toilet did not flush at all! Not a good experience to be in PR for the first night!
Response from Leidy on 19 Mar 2023
Thank you for the feedback Yanitza! We are sorry about the inconveniences. We are currently working to resolve the issues mentioned. Hopefully you can give us another chance. Good vibes to you.

10/10 Excellent

Aris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. The service was great. People are very friendly. The restaurant and Bar area is very pleasant.
Stayed 1 night in Feb 2023
Response from Leidy on 19 Mar 2023
Thank you so much Aris! Come back to see us again soon. Cheers!

2/10 Terrible

Erin

Stayed 1 night in Feb 2023
Response from Leidy on 19 Mar 2023
Thank you Erin! Cheers

8/10 Good

Shelley

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place
Our flight to San Juan was 4 hours late so we arrived much later than we had planned, so our stay was short. The property is hidden but nice. There is no reception desk or area for that and after hours you need codes, which is fine as they emailed that to us. There is no elevator, which is rough with a large bag and 3rd floor room. All in all, we really liked it and wish our stay had been longer. Oh yea, one other thing is that it is directly under the flight pattern for the airport and around 4 am the planes starting coming in.
Stayed 1 night in Jan 2023

8/10 Good

Cathleen

Stayed 1 night in Feb 2023

10/10 Excellent

Janirka, Jersey City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden and peaceful...a private oasis...staff is very welcoming. Thanks Valerie and Ari.
Stayed 1 night in Jan 2023
Response from Leidy on 5 Feb 2023
Thank you so much Janirka! Come back to see us soon.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place off the beaten path
Exactly like the pictures. Clean and neat. Great customer service. We arrived after the office closed and left before it opened. The front desk person communicated instructions for opening the gate as well as access the room. Would stay here again.
Stayed 1 night in Jan 2023
Response from Leidy on 5 Feb 2023
Thank you so much Vincent! We hope to meet you next time. Cheers and good vibes!

10/10 Excellent

Keicha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

JEREMY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An absolute must is staying in Pinones
Highly recommend! Hotel is fantastic! Beautiful resort style feel with small business atmosphere! It shod be said that my husband and I are deep sleepers, the airport plane traffic flies directly overhead of the hotel. If you are a light sleeper this may not be the place for you. BUT, the amazing staff, low key island feel made this the perfect place for our post cruise stay. Everything from food to beaches are a 10 minutes walk away through a friendly residential area.
Stayed 1 night in Dec 2022
Response from Leidy on 9 Jan 2023
Thank you so much Jeremy!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
Great little hidden gem. Super clean place and very nice service. Highly recommend this place.
Stayed 1 night in Dec 2022
Response from Leidy on 9 Jan 2023
Thank you so much Maria! Come back soon.

10/10 Excellent

Veronica

Stayed 4 nights in Apr 2022

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Lovely place.. clean and beautiful right on the lagoon.
Stayed 2 nights in Sep 2022
Response from Leidy on 26 Oct 2022
Thank you very much for your feedback John! We hope to see you another time. Cheers and good vibes

10/10 Excellent

Maria E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's breathtaking view. The clean, beautiful room, the pool.
Stayed 1 night in Jul 2022
Response from Leidy on 28 Jul 2022
Thank you so much Maria! We are glad you enjoyed your stay. Come back to see us soon!