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The Row Hotel, BW Signature Collection

3.0 star property
Hotel with free parking, near Santana Row Shopping Center

Photo gallery for The Row Hotel, BW Signature Collection

Welcome to our hotel, featuring a spacious lobby with a reception desk on the second floor, a large window offering a view of the outside, a comfortable seating area, and a decorative wall panel.
Relax in this stylish room with two single beds, a flat-screen TV, and a desk for work or relaxation.
Relax in comfort with a large sectional sofa and matching armchairs, surrounded by a stylish coffee table and decorative artwork.
Hotel entrance with a glass door and stairs, set against a backdrop of a well-manicured lawn and decorative elements.
Enjoy a meal at the kitchen's buffet, featuring three serving stations and a variety of food options.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
The current price is NZ$288
includes taxes & fees
6 Aug - 7 Aug

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Relax in a spacious room with a large bed, a matching bench, and two bedside tables with lamps.

Standard Room, 1 Queen Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Separate bedroom
Blackout curtains
Memory foam bed
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Relax in a cozy space with a comfortable sofa, desk, and flat-screen TV.

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Dining table
Smart TV
Separate bedroom
Blackout curtains
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Relax in comfort with a large bed, desk, and chair, surrounded by a stylish space with a bench and desk lamp.

Standard Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Separate bedroom
Blackout curtains
Memory foam bed
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Relax in comfort with a large bed, desk, and chair, surrounded by a stylish space with a bench and desk lamp.

Standard Room, 1 King Bed, Non Smoking

7.4 out of 10
Good
(23 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Separate bedroom
Blackout curtains
Memory foam bed
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

Relax in comfort with a large bed, desk, and chair, surrounded by a stylish space with a bench and desk lamp.

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

8.8 out of 10
Excellent
(5 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Separate bedroom
Blackout curtains
Memory foam bed
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Relax in this stylish room with two single beds, a flat-screen TV, and a desk for work or relaxation.

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Separate bedroom
Blackout curtains
Memory foam bed
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Two single beds with white linens, a desk, and a flat-screen TV.

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(13 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Separate bedroom
Blackout curtains
Memory foam bed
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Map
2404 Stevens Creek Blvd, San Jose, CA, 95128

What's nearby

  • Santana Row Shopping Center - 16 min walk - 1.4 km
  • Winchester Mystery House - 20 min walk - 1.7 km
  • PayPal Park - 4 min drive - 4.4 km
  • San Jose McEnery Convention Center - 5 min drive - 7.2 km
  • SAP Center at San Jose - 5 min drive - 3.7 km

Getting around

  • Race Station - 3 min drive
  • Santa Clara Station - 5 min drive
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) - 8 min drive

Restaurants

  • ‪Din Tai Fung - ‬17 min walk
  • ‪Starbucks - ‬19 min walk
  • ‪Sharetea - ‬19 min walk
  • ‪Pinkberry - ‬20 min walk
  • ‪Ruby Thai Kitchen - ‬19 min walk

About this property

The Row Hotel, BW Signature Collection

Hotel near Santana Row Shopping Center
Close to Winchester Mystery House, The Row Hotel, BW Signature Collection provides amenities such as a 24-hour gym. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self-parking
  • Express check-out, express check-in and a 24-hour front desk
  • A vending machine and smoke-free property
  • Guest reviews say great things about the overall value and proximity to shopping
Room features
All 55 individually furnished rooms have perks such as laptop-friendly workspaces and air conditioning, in addition to amenities such as free WiFi and desk chairs. Guest reviews speak positively of the cleanliness rooms at the property.
Extra amenities include:
  • Bathrooms with baths or showers and free toiletries
  • 48-inch Smart TVs with cable channels
  • Wardrobes/cupboards, coffee/tea makers and heating

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Free self parking on site

Things to do

  • 24-hour gym

Conveniences

  • 24-hour front desk
  • Vending machine

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 48-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 20
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
A virtual front desk provides assistance to guests
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 35 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out fee: USD 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts

Property is also known as

The Row by Kasa
Kasa The Row San Jose
The Row Hotel, BW Signature Collection Hotel
The Row Hotel, BW Signature Collection San Jose
The Row Hotel, BW Signature Collection Hotel San Jose

Frequently asked questions

Is The Row Hotel, BW Signature Collection pet-friendly?

Yes, The Row Hotel, BW Signature Collection allows cats and dogs (limit 1 total). There's a fee of USD 35 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at The Row Hotel, BW Signature Collection?

As of 5 Aug 2025, prices found for a 1-night stay for 2 adults at The Row Hotel, BW Signature Collection on 6 Aug 2025 start from NZ$287.57, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Row Hotel, BW Signature Collection?

Self-parking is free at this property.

What time is check-in at The Row Hotel, BW Signature Collection?

Check-in start time: 4:00 PM; check-in end time: anytime. Early check-in is available for a fee of USD 20 (subject to availability).

What time is check-out at The Row Hotel, BW Signature Collection?

Checkout is at 11:00 AM. Late checkout is available for USD 20 (subject to availability).

Where is The Row Hotel, BW Signature Collection located?

Situated in the entertainment district, this hotel is within 1 mile (2 km) of O'Connor Hospital, Santana Row Shopping Center and Winchester Mystery House. SAP Center at San Jose and Santa Clara University are also within 3 miles (5 km).

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The Row Hotel, BW Signature Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 208 out of 372 reviews
Rating 8 - Good. 73 out of 372 reviews
Rating 6 - Okay. 42 out of 372 reviews
Rating 4 - Poor. 23 out of 372 reviews
Rating 2 - Terrible. 26 out of 372 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Marlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and the property is clean.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Great environment and the bed is super comfortable!
Stayed 2 nights in Jul 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and it was close to shops. Everyone who worked there was friendly and accommodating.
Stayed 1 night in Jul 2025

10/10 Excellent

Ann

Liked: Cleanliness, property conditions & facilities
We had a great stay! The beds were comfortable, the room was clean, the amenities were great! We would stay again for sure!
Stayed 1 night in May 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and the room was clean, modern, spacious and quiet. They even accommodated a late check out. Will stay here again next time I’m in Santa Clara
Stayed 1 night in Jun 2025

10/10 Excellent

Nguyen D

Liked: Cleanliness, staff & service, property conditions & facilities
nice and clean
Stayed 4 nights in Jul 2025

10/10 Excellent

Cesar

Liked: Cleanliness, amenities, property conditions & facilities
Great place for the price. Will come back.
Stayed 1 night in Jun 2025

6/10 Okay

Maureen

Liked: Staff & service
Disliked: Property conditions & facilities
The tub is dirty, the shower is hard to control the temp. Over all the room and facility are tidy.
Stayed 3 nights in Jun 2025

10/10 Excellent

Anna Liza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and so is our room. The staff that was working that morning was friendly and accommodating.
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay!

Extremely clean and a great stay’
Stayed 1 night in Mar 2025

6/10 Okay

Lucille

Disliked: Amenities, property conditions & facilities
It was very weird that they had a virtual front desk and no actual person to check me in. Hotel is a bit outdated, strong perfumed smell throughout the halls. Jetted tub was older and kinda dingy, but a very large tub biggest I’ve seen. Rooms are not sound proof you can hear outside the door and I could hear someone’s shower as I walked the hallway. With a little more TLC this place could be a bit better.
Stayed 1 night in Jul 2025

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great service and stay
Stayed 1 night in Mar 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and reasonably priced. Located near freeway and Santana Row shopping. Heavy street traffic made walking unpleasant.
Stayed 1 night in May 2025

6/10 Okay

Christina

Liked: Staff & service
Disliked: Cleanliness
Look, the property is in a prime location but the cleanliness was not it. Check-in was great & easy as the person was remote. Same for check-out. When I arrived to the room instantly noticed the dirty carpet, outdated appliances, DIRTY restroom. I was very skeptical about even using their sheets & towels. Unfortunately I arrived late, around 9:30pm & I had no energy to complain as I had to be up early the next day. The complementary breakfast was ok though. I wouldn’t stay here again but I hope this helps!
Stayed 1 night in Jul 2025

10/10 Excellent

PO-CHIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Apr 2025

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect fit an overnight stay
Stayed 1 night in Feb 2025

8/10 Good

Miguel IV

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
check in and check out was a breeze. Breakfast was good. The only thing that I found bizarre was the sink is outside of the bathroom, all other aspect of the hotel is good.
Stayed 1 night in Apr 2025

10/10 Excellent

Monserrat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an easy process to check in and out of the hotel ! Thank you .
Stayed 1 night in Apr 2025

10/10 Excellent

Minerva

Liked: Amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2025

10/10 Excellent

Thy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area , staffs are very friendly highly recommended
Stayed 1 night in Jan 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place. Good selections for breakfast. Only negative was the lack of working electrical outlets. It’s a problem that being worked on.
Stayed 1 night in Apr 2025

10/10 Excellent

Azin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Sep 2024

6/10 Okay

Melodie

Liked: Cleanliness, staff & service, amenities
Centrally located; easy accessibility to freeways, etc. However, there is a lot of street/traffic noise. If I do stay there again, I prefer NOT to have an ADA room.
Stayed 3 nights in Apr 2025

8/10 Good

Terry Lynn

Nice room easy check in
Stayed 1 night in Jan 2025

10/10 Excellent

Harjeev

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff and clean
Stayed 3 nights in Jan 2025