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Rating 10 - Excellent. 1372 out of 2159 reviews" "
It was nice and quiet, we got a room on the 25th floor which had a nice view of the city. I was a bit confused since its my first time here and i asked for help, the staff we're really nice. The only things that i didn't like is that there's no parking and they didn't have waters for the coffee inside the room. Other than that I had a really good time.
Greetings from San Francisco!We appreciate your feedback and for choosing Marriott.
6/10 Okay
Sendy
Travelled with family
21 May 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
If you needed anything from the lobby you could never get in touch with them. The valet parking was really expensive and system was down so you had to order your car on the bottom and wait a good amount of time for it to arrive. In the restaurant the person who was our waiter had the worst attitude he wanted to close the kitchen before time and just made the experience really bad. The shower broke the last day but because i was never able to get ahold with anyone at the lobby i could not get it fix in the morning. Rooms are nice and spacious and location is really convenient
Great location, walking distance from Mascone.
Clean.
Thank you for holding my bag all day before check in.
Shout out to the person who helped me check in. Great experience!
Anuradha
Stayed 3 nights in May 2024
Response from Kim on 21 May 2024
Hello from San Francisco!Thank you for your response and for choosing Marriott.
We booked 2 nights due to the location and low room cost. The valet fee and resort fee doubled our room rate which was a bit frustrating considering we were not provided with any resource for water (an element of a fee) - no reusable bottle or any other mechanism and so had to purchase a small bottle of water in the hotel shop for $5 or a somewhat larger bottle for $10.
The bed and pillows were not as comfortable as expected for a Marriott, sort of lumpy and flat and not very supportive.
The location is excellent. The view from the bar at night is worth the trip up. If you order a drink off menu specify which brand alcohol otherwise you will get top shelf and a much higher bill than expected.
The staff are all very efficient and most are quite friendly as well. The area is walkable and near public transport, a fairly ideal location for tourists. Excellent food options nearby or a quick uber to many others.
Despite some flaws I can recomend it for a short stay.
Jennifer
Stayed 2 nights in Apr 2024
Response from kc on 27 Apr 2024
Greetings from San Francisco,We apologize that your stay had some issues. We appreciate your feedback from your recent stay, and hope you return and the near future.