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Reviews of Residence Inn by Marriott San Francisco Airport/ San Mateo

3 out of 5
Residence Inn by Marriott San Francisco Airport/ San Mateo
2000 Winward Way, San Mateo, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 389 out of 632 reviews" "
Rating 8 - Good. 170 out of 632 reviews" "
Rating 6 - Okay. 43 out of 632 reviews" "
Rating 4 - Poor. 15 out of 632 reviews" "
Rating 2 - Terrible. 15 out of 632 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael, SAN JOSE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in May 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
This is my second stay
Stayed 1 night in May 2024
Response from The Residence Inn, San Mateo/SFO on 20 May 2024
Thank you for taking the time to share about your recent stay. We appreciate your feedback and hope to welcome you again soon!

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast & parking is included. Wish they had a hot tub or sauna
Stayed 1 night in May 2024
Response from The Residence Inn, San Mateo/SFO on 20 May 2024
Thank you for taking the time to share about your recent stay. We appreciate your feedback and hope to welcome you again soon!

6/10 Okay

Nana

Travelled with family
Liked: Cleanliness
Pros: Room was clean and had everything we needed. Very spacious. Cons: You can hear the neighbors and parking was a little hard to find.
Stayed 1 night in May 2024
Response from The Residence Inn, San Mateo/SFO on 13 May 2024
Thank you for taking the time to share about your recent stay. We appreciate your feedback and hope to welcome you again soon.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The room is very comfortable and spacious.
Stayed 1 night in May 2024
Response from The Residence Inn, San Mateo/SFO on 8 May 2024
Thank you for taking the time to share about your recent stay. We appreciate your feedback and hope to welcome you again soon!

10/10 Excellent

Jennifer

Travelled with family
Liked: Amenities
The staff was very friendly, very accommodating to our request for a ground level room, and check in was super quick!
Stayed 1 night in Apr 2024
Response from The Residence Inn, San Mateo/SFO on 29 Apr 2024
Thank you for taking the time to share about your recent stay. We really appreciate you feedback and hope to welcome you again soon!

10/10 Excellent

Joelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was pleasant, room was nice/clean.
Stayed 2 nights in Apr 2024
Response from The Residence Inn, San Mateo/SFO on 22 Apr 2024
Thank you for taking the time to share about your recent stay. We appreciate your feedback and hope to welcome you back again soon.

10/10 Excellent

Mingshu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Residence Inn, San Mateo/SFO on 22 Apr 2024
Thank you for taking the time to share about your recent stay. We appreciate your feedback and hope to welcome you back again soon.

8/10 Good

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Residence Inn, San Mateo/SFO on 29 Apr 2024
Thank you for taking the time to share about your recent stay. We really appreciate you feedback and hope to welcome you again soon.

10/10 Excellent

Dennis

Travelled with family
Liked: Staff & service, amenities
The room smelled like some one had smoked in it
Stayed 1 night in Apr 2024
Response from The Residence Inn, San Mateo/SFO on 15 Apr 2024
Thank you for taking the time to share about your recent stay. We are sorry to hear about the smell of smoke, as all of rooms are non-smoking. We appreciate your feedback and hope to welcome you again soon.

10/10 Excellent

Blake, Fresnoc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Residence Inn, San Mateo/SFO on 10 Apr 2024
Thank you for taking the time to share about your recent stay. We appreciate your feedback and hope to welcome you back again soon.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Kitchen has everything you need
Stayed 3 nights in Mar 2024
Response from The Residence Inn, San Mateo/SFO on 4 Apr 2024
Thank you for taking the time to share about your recent stay. We appreciate your feedback and hope to welcome you back again soon.

10/10 Excellent

loron

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in Mar 2024
Response from The Residence Inn, San Mateo/SFO on 4 Apr 2024
Thank you for taking the time to share about your recent stay. We appreciate your feedback and hope to welcome you back again soon.

10/10 Excellent

Charito

Stayed 4 nights in Mar 2024
Response from The Residence Inn, San Mateo/SFO on 17 Apr 2024
Thank you so much for taking the time to share about your recent stay. We appreciate your feedback and hope to welcome you back again soon.

10/10 Excellent

Tomonari, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Residence Inn, San Mateo/SFO on 27 Mar 2024
Thank you for taking the time to share about your recent stay. We appreciate your feedback and hope to welcome you back again soon.

8/10 Good

Vicky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good
Stayed 1 night in Mar 2024
Response from The Residence Inn, San Mateo/SFO on 25 Mar 2024
Thank you for taking the time to share about your recent stay. We appreciate your feedback and hope to welcome you again soon.

10/10 Excellent

Nicole, mesa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience as always. Beautiful facility. Clean rooms. Very gomfirtsbke
Stayed 1 night in Feb 2024
Response from The Residence Inn, San Mateo/SFO on 25 Mar 2024
Thank you for taking the time to share about your recent stay. We appreciate your feedback and look forward to welcoming you back again soon.

8/10 Good

HARI KRISHNA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good
Stayed 5 nights in Mar 2024
Response from The Residence Inn, San Mateo/SFO on 22 Mar 2024
Thank you for taking the time to share about your recent stay. We appreciate your feedback and hope to welcome you back again soon.

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property.
Stayed 1 night in Mar 2024
Response from The Residence Inn, San Mateo/SFO on 19 Mar 2024
Thank you for taking the time to share about your recent stay. We appreciate your feedback and hope to welcome you back again soon.

6/10 Okay

Terrell Deshon

Liked: Cleanliness, staff & service
The internet was horrible. I could not work on my computer with the hotel wifi, and i had to go outside to use my phone. HORRIBLE....
Stayed 3 nights in Feb 2024
Response from The Residence Inn, San Mateo/SFO on 18 Mar 2024
Thank you for taking the time to share about your recent stay. We are sorry to hear you had issues using the complimentary Wi-Fi. We hope you will choose to stay with us again the next time your travels bring you to the area.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
I was here to visit my Daughters and grandchildren and the property was centrally located with access to all directions. Check in was easy and no issues throughout the stay.
Stayed 5 nights in Dec 2023
Response from The Residence Inn, San Mateo/SFO on 18 Mar 2024
Thank you for taking the time to share about your experience with us. We appreciate your feedback and hope to welcome you again soon.

10/10 Excellent

Donald

Stayed 1 night in Mar 2024
Response from The Residence Inn, San Mateo/SFO on 1 Apr 2024
Thank you for taking the time to share about your recent stay. We appreciate your feedback and hope to see you again soon.

4/10 Poor

Anthony

Stayed 2 nights in Feb 2024
Response from The Residence Inn, San Mateo/SFO on 20 Mar 2024
Thank you for your feedback. We are sorry to hear that your stay was not up to expectations. We hope you will give us another opportunity to provide a flawless experience in the future.

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a really lovely place except some homeless folks were staying in one of the rooms and did drugs in the parking lot with another street addict. They also ate at the buffet breakfast. The one who ate at the breakfast buffet were cleaner the the guy out in the parking lot, but It was very disconcerting. Kind of lost my appetite
Stayed 4 nights in Feb 2024
Response from The Residence Inn, San Mateo/SFO on 28 Feb 2024
Thank you for taking the time to share about your recent stay. Your feedback has been shared with the hotel leadership team so that we can continue to improve. We hope to welcome you back the next time your travels bring you to the area.

10/10 Excellent

Kudura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, provided all the amenities need. Would stay here again.
Stayed 1 night in Feb 2024
Response from The Residence Inn, San Mateo/SFO on 28 Feb 2024
Thank you for taking the time to share about your recent stay. We appreciate your feedback and hope to welcome you again soon.

10/10 Excellent

yen giang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from The Residence Inn, San Mateo/SFO on 28 Feb 2024
Thank you for taking the time to share about your experience during your recent stay. We appreciate your feedback and hope to welcome you again soon.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from The Residence Inn, San Mateo/SFO on 21 Feb 2024
Thank you for taking the time to share about your recent stay. We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Sheena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from The Residence Inn, San Mateo/SFO on 21 Feb 2024
Thank you for taking the time to share about your experience while staying with us. We are glad to hear that you enjoyed your stay and hope to welcome you again soon!

6/10 Okay

Jeremiah

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Decent but not great.
Someone left a pair of socks in our closet, but apart from that the room was clean. Breakfast was advertised to begin at 6:30 but was not served until 7 so we had to miss it. Decent hotel experience other than those issues.
Stayed 3 nights in Feb 2024
Response from The Residence Inn, San Mateo/SFO on 20 Feb 2024
Thank you for taking the time to share about your recent stay. We apologize that your stay was not up to your expectations. We hope you will give us another opportunity to provide and even better guest experience on your next visit.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Being able to have family in one space is convenient. The bedroom and loft with two bathrooms and full kitchen was great!
Stayed 2 nights in Feb 2024
Response from The Residence Inn, San Mateo/SFO on 20 Feb 2024
Thank you for taking the time to share about your recent stay. We really appreciate your feedback and hope to welcome you again soon!

10/10 Excellent

Gregory A. Hogge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, if you book via expidia and you have a suffix at the end of your name like me, “II”, it may show that as you last name so they would see you have a room booked. Small thing, that’s it.
Stayed 2 nights in Feb 2024
Response from The Residence Inn, San Mateo/SFO on 16 Feb 2024
Thank you for taking the time to share about your experience during your recent stay. We do apologize for the confusion with the name at check-in, but are glad to hear you enjoyed your stay! We really appreciate your feedback and hope to welcome you back again soon.

10/10 Excellent

Charity

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places we stayed at in the Bay Area. The staff was very nice and accommodating
Stayed 1 night in Feb 2024
Response from The Residence Inn, San Mateo/SFO on 12 Feb 2024
Thank you for taking the time to share about your recent stay. We appreciate your feedback and look forward to welcoming you back soon.

6/10 Okay

Samuel, Richmond

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from The Residence Inn, San Mateo/SFO on 12 Feb 2024
Thank you for your feedback. We hope you will give us another opportunity to earn an even higher score on your next visit.

10/10 Excellent

Montserrat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from The Residence Inn, San Mateo/SFO on 12 Feb 2024
Thank you for taking the time to share about your recent stay. We appreciate your feedback and look forward to welcoming you back soon.

10/10 Excellent

Gabriel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again
Stayed 1 night in Feb 2024
Response from The Residence Inn, San Mateo/SFO on 5 Feb 2024
Thank you for taking the time to share about your experience during your recent stay. We appreciate your feedback and hope to welcome you again soon.

10/10 Excellent

Hamilton

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The Residence Inn, San Mateo/SFO on 5 Feb 2024
Thank you for taking the time to share about your experience during your recent stay. We appreciate your feedback and hope to welcome you again soon.

10/10 Excellent

Cassie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice!!!
Stayed 1 night in Jan 2024
Response from The Residence Inn, San Mateo on 29 Jan 2024
Thank you for taking the time to share about your recent stay. We appreciate your feedback and hope to welcome you back again soon.

2/10 Terrible

Guillermo

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really mad with the service, said it was a 21 place when I’ve been there multiple times while being 18, really disappointed, can’t even get a refund or anything
Stayed 1 night in Jan 2024
Response from The Residence Inn, San Mateo on 26 Jan 2024
Unfortunately, the minimum age requirement for check-in at this location is 21 years old and that policy is clearly stated. We have no record of you ever previously staying at this hotel going back over 3 years. We also informed you that we would gladly provide you a full refund since you were not able to check-in.

10/10 Excellent

Benjamin

Stayed 1 night in Jan 2024
Response from The Residence Inn, San Mateo on 25 Jan 2024
Thank you for taking the time to share about your recent stay. We appreciate your feedback and hope to welcome you again soon!

10/10 Excellent

EDWIN

Travelled with family, Business traveller
Stayed 1 night in Jan 2024
Response from The Residence Inn, San Mateo on 25 Jan 2024
Thank you for taking the time to share about your recent stay. We appreciate your feedback and hope to welcome you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 28 nights in Dec 2023
Response from The Residence Inn,. San Mateo/SFO on 10 Jan 2024
Thank you for taking the time to share your feedback. We hope you will visit again soon and give us an opportunity to earn an even higher score on your next stay.

10/10 Excellent

Ignacia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how clean and gorgeous my room felt like home away from home everything was spotless and convenient, staffs provided excellent customer service and professionalism. I'll definitely recommend and stay everytime I visit.
Stayed 2 nights in Jan 2024
Response from The Residence Inn, San Mateo/SFO on 9 Jan 2024
Thank you for taking the time to share your feedback. We are glad you enjoyed your stay and hope to welcome you again soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
Great place to stay. The staff are all friendly and helpful. The rooms are well equipped particularly if you want to cook, snack, or just have a coffee or beverage.
Stayed 4 nights in Dec 2023
Response from Residence Inn, San Mateo on 5 Jan 2024
Thank you so much for taking the time to share your feedback. We are so glad to hear that you enjoyed your stay and we hope to welcome you again soon!

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only had room cleaning once in the 6 days we were there however, it was during the holidays
Stayed 6 nights in Dec 2023
Response from Residence Inn, San Mateo on 4 Jan 2024
Thank you for taking the time to share your feedback. We hope to welcome you back again soon.

2/10 Terrible

Daniela

Stayed 3 nights in Dec 2023
Response from Residence Inn, San Mateo on 4 Jan 2024
Thank you for taking the time to share your feedback. We hope to welcome you back again soon.

10/10 Excellent

shalonda

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Residence Inn, San Mateo on 27 Dec 2023
Thank you for staying at the Residence Inn, San Mateo.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Once again, we appreciate you taking the time to share your feedback and for completing the survey.We hope to welcome you again soon.

8/10 Good

gary

Liked: Cleanliness, staff & service, property conditions & facilities
It was exactly what I expected,.. convenient, great value, clean and comfortable.
Stayed 2 nights in Dec 2023
Response from Residence Inn, San Mateo on 27 Dec 2023
Thank you for staying at the Residence Inn, San Mateo.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Once again, we appreciate you taking the time to share your feedback and for completing the survey.We hope to welcome you again soon.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place - clean - great staff
Great place to stay. My only reason for not awarding 5 star on the total was that that the nearby road noise was a bit of a surprise. The unit I was in is very close to a major thoroughfare. The room was perfect - just what I needed and the staff is awesome. I am staying again in a few days and will see if I can book a unit that is further within the complex. Breakfast (and the staff) were better than expected. Highly recommended overall!
Stayed 1 night in Dec 2023
Response from Residence Inn, San Mateo on 27 Dec 2023
Thank you for staying at the Residence Inn, San Mateo. We appreciate you taking the time to share your feedback and we hope to welcome you again soon.

10/10 Excellent

Ken

Stayed 1 night in Dec 2023
Response from The Residence Inn, San Mateo on 25 Jan 2024
Thank you for taking the time to share about your recent stay. We appreciate your feedback and hope to welcome you again soon!

10/10 Excellent

Jefferson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Residence Inn, San Mateo on 21 Dec 2023
On behalf of the entire hotel team, thank you for sharing about your recent stay. We appreciate you taking the time to share your feedback.We hope to welcome you again soon!