Property entrance

Reviews of Casa Loma Hotel

2 out of 5
Casa Loma Hotel
610 Fillmore St, San Francisco, CA

Reviews

7.4

Good

Rating 10 - Excellent. 286 out of 1003 reviews" "
Rating 8 - Good. 378 out of 1003 reviews" "
Rating 6 - Okay. 178 out of 1003 reviews" "
Rating 4 - Poor. 68 out of 1003 reviews" "
Rating 2 - Terrible. 93 out of 1003 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the hotel it was cloae to everything we needed. I feel they need to invest in some better pillows. I awoke with a neck ache because they were all lumpy. Rooms on the inside are way cheaper, that is because they dont have a bathrrom or shower in the room. Also there is no elevator.
Stayed 1 night in May 2024
Response from Guest Services on 22 May 2024
It's fantastic to hear that the hotel's location suited your needs perfectly. I'm sorry to hear about the discomfort caused by the pillows, though. Your feedback about the pillows being lumpy is valuable, and hopefully, the hotel can consider investing in better quality ones for future guests.It's also good to know about the differences in room types and amenities, such as the absence of a bathroom or shower in the cheaper inside rooms and the lack of an elevator. These details can help future guests make informed decisions when booking.Despite these minor inconveniences, I'm glad you still found the hotel enjoyable overall. Thank you for sharing your experience!

10/10 Excellent

October

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in May 2024
Response from Guest Services on 22 May 2024
Thank you for taking the time to leave a review! Your feedback is appreciated.

8/10 Good

Myla Angelie

Travelled with partner
Liked: Cleanliness, staff & service
In a very convenient location with a good selection of stores & restaurants close by. Various options for public transportation nearby as well. If you're on a budget, I recommend this hotel.
Stayed 6 nights in May 2024
Response from Guest Services on 22 May 2024
It's wonderful to hear that you found the hotel's location convenient, with plenty of nearby amenities and transportation options. Recommending it for budget-conscious travelers is especially helpful for those looking for value during their stay. Thank you for sharing your experience!

8/10 Good

Filip

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The Casa Loma is located in close proximity to a lot of interesting areas in SF. Most of the drives (by metro/bus system) took us 10-20 minutes and several stations are 2-3 minutes (walking) away from the hotel. The neighbourhood is quiet at night time and there are tons of cafes/restaurants around. If you are mostly out and about the rooms definitely serve their purpose (sleeping, showering). The rooms are a bit small for two guests plus suitcases but one can manage. Unfortunately there is no ironing board/iron which would be a fantastic additon! The room could also use a few more coat hangers (maybe on the bathroom door) but overall everything was fine. The room and hotel are clean and the stuff very friendly/helpful.
Stayed 4 nights in May 2024
Response from Guest Services on 22 May 2024
It sounds like Casa Loma's location made exploring San Francisco a breeze for you, with convenient access to transportation and plenty of dining options nearby. While the rooms may be on the cozy side, it's great to hear that they served their purpose well. Your suggestions for additions like an ironing board/iron and more coat hangers are valuable for improving guests' experiences. Nonetheless, it's wonderful to hear that the hotel and its staff left you with a positive impression overall. Thank you for sharing your detailed feedback!

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at Casa Loma twice now! Love the staff, they’re all extremely friendly. Had a staff member assist me with train routes and advice for certain areas of the city. They allow early check-ins dependent on availability of rooms (we were able to check in at 10:30 AM because someone didn’t make their booking the night before). They also allow you to leave your luggage before check in/ after check out. Overall, great service and experience with the staff.
Stayed 2 nights in May 2024
Response from Guest Services on 22 May 2024
It's wonderful to hear that you've had such positive experiences during your stays at Casa Loma! Our staff takes great pride in providing exceptional service and ensuring our guests have a comfortable and enjoyable visit. I'm delighted to hear that they were able to assist you with train routes and advice about the city, as well as accommodating your early check-in and luggage storage needs. Thank you for taking the time to share your feedback, and we look forward to welcoming you back again in the future!

8/10 Good

Minsong

Travelled with group
Liked: Cleanliness, staff & service
This neighborhood was perfect! Super walkable and lots to see nearby. The street is pretty noisy. The building is obviously old and leaves something to be desired, but worth it for this price in this neighborhood. Rooms are small but everything looked clean! It was very hot though - no AC like much of SF. Would recommend for a shorter stay where you’re just looking for a place to sleep.
Stayed 3 nights in May 2024
Response from Guest Services on 22 May 2024
Thank you for sharing your experience! It's great to hear that you enjoyed the vibrant neighborhood and found it convenient for exploring. We appreciate your understanding about the noise and the age of the building; while we strive to provide comfortable accommodations, older buildings can present challenges. We're glad to hear that despite the lack of AC, the cleanliness of the rooms met your expectations. Your recommendation for shorter stays aligns well with our accommodations, and we're grateful for your feedback. If there's anything else we can do to improve, please let us know. We hope to welcome you back again soon!

8/10 Good

bradley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small, cute, & quaint.
Stayed 1 night in May 2024
Response from Guest Services on 22 May 2024
It sounds like you found the charm in our cozy accommodations! We're glad you appreciated the quaint atmosphere. If there's anything we can do to make your next stay even more enjoyable, just let us know. We look forward to welcoming you back!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Guest Services on 22 May 2024
Thank you so much for the glowing review! We're thrilled to hear that you had a fantastic experience at our hotel. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Very inexpensive for San Francisco and a very nice neighborhood.
Stayed 5 nights in May 2024
Response from Guest Services on 22 May 2024
It's great to hear that you found our rates competitive and enjoyed the neighborhood! We aim to offer affordable options without compromising on quality or location. Thank you for choosing us, and we hope to see you again soon!

8/10 Good

Lisa, Lancaster

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the unique, historic feel of this hotel.
Stayed 5 nights in May 2024
Response from Guest Services on 22 May 2024
We're delighted to hear that you appreciated the unique charm and historic ambiance of our hotel! Preserving that atmosphere is something we take great pride in. Thank you for sharing your experience, and we hope to welcome you back again soon for another memorable stay!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in May 2024
Response from Guest Services on 22 May 2024
Thank you so much for the glowing review! We're thrilled to hear that you had a fantastic experience at our hotel. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!

6/10 Okay

Emma

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Guest Services on 22 May 2024
Thank you for sharing your feedback with us. We appreciate your honesty and take all comments seriously in our efforts to improve. If there are specific areas where we can enhance your experience, please feel free to share them with us. We value your patronage and hope to have the opportunity to better serve you in the future.

8/10 Good

Cristopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Small quaint rooms and not much more. There are bathrooms on every level that you share with other guests, but the was a minor inconvenience.
Stayed 1 night in May 2024
Response from Guest Services on 22 May 2024
We appreciate your feedback regarding our hotel rooms and shared bathrooms. We understand that the setup may have been a minor inconvenience for you. Your comments are valuable to us as we strive to improve our accommodations and amenities to better meet the needs of our guests. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

6/10 Okay

Nicholas

Stayed 3 nights in Apr 2024
Response from Guest Services on 22 May 2024
Thank you for taking the time to rate our hotel. We value your feedback and would appreciate it if you could share any specific areas where we can improve to enhance your experience in the future. We're committed to providing the best possible service for all our guests.

10/10 Excellent

Jeanine

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for just a place to sleep and it’s right in the city
Stayed 3 nights in Apr 2024
Response from Guest Services on 22 May 2024
Thank you for your glowing review! We're thrilled to hear that you found our hotel perfect for your needs and enjoyed its convenient city location. Providing a comfortable and convenient stay is our top priority, and we're delighted that we could meet your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We look forward to welcoming you back!

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the most glamorous hotel but for what it’s worth it gets the job done. Don’t expect the rooms to have lots of room, it did feel a bit cramped but it works for 2 people at most. Not the cleanest in terms of the bathroom soap dispensers or some of the bed sheets but still pretty negligible for the price. It’s in a nice area easy to walk to cafes, parks, japantown and more; I found myself not even using Ubers too often since everything was accessible by bus and rental bikes too. Be warned, there is no elevator so you have to haul your luggage upstairs. Staff in my experience was serviceable and friendly in helping me.
Stayed 5 nights in Apr 2024
Response from Guest Services on 22 May 2024
Thank you for sharing your experience with us. We appreciate your honest feedback. While we're glad to hear that our hotel's location was convenient for you and that you found the staff friendly and helpful, we apologize for any shortcomings in cleanliness and the size of the rooms. We'll address these issues with our housekeeping team to ensure they're rectified promptly. Your feedback about the lack of elevator is duly noted, and we'll explore ways to improve the luggage hauling experience for our guests. We're grateful for your understanding and hope to have the opportunity to welcome you back for a more comfortable stay in the future!

8/10 Good

Kasey

Liked: Cleanliness, staff & service, property conditions & facilities
exactly what you need for a few day trip in a convenient area. it's what you expect out of an inner-city hotel that isn't a huge chain, but honestly gives you what you need (minus breakfast but oh well). rooms are small, but the beds are comfortable and have a fridge and microwave. i spent a bit extra for a private bathroom which is best in my opinion. staff were super helpful and welcoming, even giving me an earlier check-in.
Stayed 2 nights in Apr 2024
Response from Guest Services on 22 May 2024
Thank you for your thoughtful review! We're delighted to hear that you found our hotel to be exactly what you needed for your trip and that our convenient location met your expectations. We appreciate your understanding regarding the lack of breakfast and are glad that you found the amenities in your room, including the comfortable beds, fridge, and microwave, to be satisfactory. It's great to hear that you opted for a private bathroom and that our staff provided excellent service, including accommodating an earlier check-in. Your feedback is invaluable to us, and we hope to welcome you back for another enjoyable stay soon!

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 22 May 2024
Thank you so much for the glowing review! We're thrilled to hear that you had a fantastic experience at our hotel. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!

2/10 Terrible

brooke

Travelled with family, Business traveller
Disliked: Amenities
Didn’t mention this is a HOSTEL. super unsanitary living conditions. room needed a deep clean
Stayed 1 night in Apr 2024
Response from Guest Services on 22 May 2024
I'm truly sorry to hear about your disappointing experience. We strive to maintain high standards of cleanliness and comfort for all our guests, and it's disheartening to learn that we fell short during your stay. Your feedback is invaluable, and I assure you that we will address these issues promptly to ensure a better experience for future guests. If there's anything we can do to make this right or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.

4/10 Poor

Felipe

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff is not friendly
Stayed 16 nights in Mar 2024
Response from Guest Services on 22 May 2024
I'm sorry to hear about your experience with our staff. Providing excellent customer service is a top priority for us, and we sincerely apologize for any unfriendliness you encountered. Your feedback is valuable, and we will address this issue internally to ensure that all our guests receive the warm and welcoming service they deserve. If there's anything else we can do to improve your experience, please don't hesitate to let us know.

10/10 Excellent

Christopher

Stayed 5 nights in Mar 2024
Response from Guest Services on 22 May 2024
Thank you for taking the time to leave a 5-star review! We truly appreciate your positive feedback and are thrilled that you enjoyed your stay with us. If you ever have any comments or suggestions in the future, feel free to reach out. We hope to have the pleasure of hosting you again soon!

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly, the room was clean but small. The neighborhood has close restaurants, parks and it feels safe
Stayed 2 nights in Mar 2024
Response from Guest Services on 22 May 2024
Thank you for your glowing review! We're delighted to hear that you found our staff friendly and your room clean. We understand that our rooms may be on the smaller side, but we're glad that it didn't detract from your overall experience. It's wonderful to hear that you enjoyed our neighborhood with its close proximity to restaurants and parks, and that you felt safe during your stay. We appreciate your feedback and hope to welcome you back for another enjoyable visit soon!

8/10 Good

Yashdil

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on 22 May 2024
Thank you for taking the time to leave a review! We appreciate your feedback and are glad to hear that you had a positive experience overall. If there are any specific areas where we can improve or if you have any suggestions for us, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an even better stay in the future!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Guest Services on 22 May 2024
Thank you for taking the time to leave a 5-star review! We truly appreciate your positive feedback and are thrilled that you enjoyed your stay with us. If you ever have any comments or suggestions in the future, feel free to reach out. We hope to have the pleasure of hosting you again soon!

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay at this hotel! A tiny room nestled in a beautiful part of SF at an extremely affordable price. It's no Marriott, but it's lovely if you don't mind small spaces. I've had a love/hate relationship with SF but the location of this hotel made me fall in love with it again <3. Only downside was that the room's toilet was broken during our stay, the chain was a bit jank. It only really failed our last day there so it wasn't too bad. Aside from that, the bathroom was really nice! You can tell it was recently renovated! Anywho, if you're going to SF on a budget I can't recommend this place enough!
Stayed 6 nights in Mar 2024
Response from Guest Services on 22 May 2024
Thank you for your wonderful review! We're thrilled to hear that you loved your stay at our hotel and that our affordable prices and beautiful location made your visit to San Francisco memorable. We're glad that you appreciated the charm of our cozy rooms, even if they're on the smaller side. We apologize for the inconvenience with the toilet during your stay, but we're pleased that it didn't greatly impact your experience and that you found the recently renovated bathroom nice. Your recommendation means a lot to us, and we can't wait to welcome you back on your next trip to SF!

10/10 Excellent

xiaorui

Stayed 6 nights in Mar 2024
Response from Guest Services on 22 May 2024
Thank you for taking the time to leave a 5-star review! We truly appreciate your positive feedback and are thrilled that you enjoyed your stay with us. If you ever have any comments or suggestions in the future, feel free to reach out. We hope to have the pleasure of hosting you again soon!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Zechariah

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This is a great place for an affordable price. I would definitely stay here again. The walls are quite thin, but I was able to sleep quite comfortably.
Stayed 5 nights in Mar 2024

6/10 Okay

Carolyn

Stayed 2 nights in Mar 2024
Response from Guest Services on 22 May 2024
Thank you for taking the time to leave a review. We appreciate your feedback and hope to have the opportunity to improve your experience in the future. If there's anything specific you'd like to share with us, please feel free to reach out. We value your input and strive to make every guest's stay enjoyable.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

2/10 Terrible

Nanette

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Did NOT like the property. Very run down. No air conditioning. Needed to have windows open with very noisy street
Stayed 1 night in Mar 2024

2/10 Terrible

Sharon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a terrible experIence. The room was dirty with Ants crawling the walls and on the bed. One of the windows didn’t shut and it was drafty and so incredibly noisy. Interactions with the staff were very unpleasant. I felt like an inconvenience. I will say that they did let me check in late due to a flight delay. But even though I rung ahead to confirm that I would be late the staff member was very abrupt with me. There was no complementary coffee or anything in the room and only a coffee machine in the reception area. But you could only use this between 9am and 12 noon. Overall this was a very disappointing experience.
Stayed 3 nights in Mar 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had clean rooms.
Stayed 3 nights in Mar 2024

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 4 nights in Mar 2024

6/10 Okay

Rashawn

Travelled with partner
Disliked: Amenities
I didn’t like the shared bathrooms and when I tried to pay for a room with a bathroom in it the front desk guy was like this is the room you paid for and I work in hotels myself so I know you can switch rooms for a extra fee , I didn’t like how there was no elevator and we was on the 3rd floor was out of breath by the time we got up to the room and there was no ac in the rooms and if you wanted to look out your window there’s like 50 other people watching you there’s no views of the city unless you go in the hallway and look out the bathroom
Stayed 2 nights in Feb 2024

6/10 Okay

Erik

Liked: Staff & service
Disliked: Property conditions & facilities

6/10 Okay

Oscar

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Close to shops and restaurants
Stayed 3 nights in Feb 2024

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

6/10 Okay

Su

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a nice little place for the price.
Stayed 1 night in Feb 2024

6/10 Okay

Juan Carlos

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ants were found on the bed and bathroom.
Stayed 3 nights in Feb 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Christine

Stayed 2 nights in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

glen

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This is an old property. Like real quirky old. But it’s clean, the staff was great, and the location was quite convenient and beautiful. I genuinely loved this spot.
Stayed 5 nights in Feb 2024

6/10 Okay

Buddhika

Disliked: Cleanliness
Room is clean but small. That’s what you get pay for the price. Whole way carpets smell is super bad.
Stayed 5 nights in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Jafar

Disliked: Property conditions & facilities, room comfort
Solid, but not luxury
Visiting my significant other in the Bay Area, needed a good location and clean place to rest my head at night. It’s far from routine hotel accommodation but I can acknowledge they do their due diligence to keep the place clean which is good. Aside from one of the shower glass panels missing and no central heat with a mini radiator provided, the room I stayed in (I believe 216) faced the intersection and the windows are paper thin. At one point I thought I woke up in the middle of the street how amplified the car noises were LOL. Highly recommend avoiding that room at all costs until they replace the windows. Otherwise I think you get what you pay for!
Stayed 4 nights in Feb 2024

10/10 Excellent

Christopher

Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024