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Reviews of BEI San Francisco, Trademark Collection by Wyndham

4 out of 5
BEI San Francisco, Trademark Collection by Wyndham
50 8th Street, San Francisco, CA

Reviews

7.4

Good

Rating 10 - Excellent. 359 out of 956 reviews" "
Rating 8 - Good. 212 out of 956 reviews" "
Rating 6 - Okay. 163 out of 956 reviews" "
Rating 4 - Poor. 116 out of 956 reviews" "
Rating 2 - Terrible. 106 out of 956 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jimmy

Travelled with family
Liked: Amenities
Convince clean
Stayed 1 night in May 2024

6/10 Okay

DeShawn

Liked: Cleanliness, staff & service
The staff were very accommodating and friendly. We appreciated the filtered water machine.
Stayed 1 night in May 2024
Response from Hotel Management on 22 May 2024
Thank you for taking the time to review the BEI, DeShawn. We are truly pleased that you enjoyed your experience with us and hope to welcome you back soon!

4/10 Poor

Cassandra

Travelled with family
Disliked: Cleanliness
Room is dirty- chewing gum on headboard, stained carpet, bathtub dirty and poor drainage
Stayed 1 night in May 2024
Response from Jacob Greathouse on 20 May 2024
Thank you for taking the time to review the BEI Hotel San Francisco. We strive to provide a memorable experience and appreciate guests' feedback to ensure that we continuously improve our guests' experience. We sincerely hope that you'll give us another opportunity to better serve you.

4/10 Poor

Dina

Disliked: Cleanliness, staff & service, property conditions & facilities
This is not a 4 star hotel.
Stayed 1 night in May 2024
Response from ~ Dorian on 19 May 2024
Dina, we appreciate you taking the time to review the BEI Hotel. We strive to provide a memorable experience and appreciate your feedback to ensure that we continuously improve our guests' experience. We apologize that your stay fell short of our standards and sincerely hope that you'll give us another opportunity to better serve you when next you visit San Francisco..

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had a weird stench but nothing we couldn’t overcome!
Stayed 1 night in May 2024
Response from ~ Dorian on 19 May 2024
Thank you for taking the time to review the BEI, Victor. We are truly pleased that you enjoyed your experience with us and hope to welcome you back soon!

4/10 Poor

Caroline

Travelled with partner, Travelled with group
Disliked: Staff & service
The hotel and especially the rooms are very basic. Not as pictured. The room is furnished very minimal and the carpets seem old and dirty. The hotel is situated in an area with a lot of homeless people. And the staff at the check out could have been more friendly.
Stayed 1 night in May 2024
Response from Hotel Management on 15 May 2024
Greetings Caroline,Thank you for taking the time to leave feedback on your stay. I am very sorry to hear you did not enjoy your stay. This is not typical experience our guests report, and I apologize your stay felt short. I do hope we see you again in the future for a better experience. Safe travels!

6/10 Okay

Melissa

Travelled with group
Liked: Staff & service, amenities
Good value but very average stay. Had a few problems with our first few rooms (toilet leaking, strong cigarette smells, major stains on carpets, toilet not flushing correctly) and had to move rooms a few times until we got one that was OK. Hotel staff was very kind with helping us move to a different room to stay in. Overall it was good value (our reservation also included free parking) but definitely not my favorite stay in the city.
Stayed 1 night in May 2024
Response from Hotel Management on 15 May 2024
Hello Melissa,Thank you for taking the time to leave a review. We do hope to see you again next time your travels bring you to San Francisco. Be well,

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was hoping it would be cleaner. Carpet was stained in several places and the remote had stuff (possibly food) encrusted onto the buttons. But the staff was nice and helpful. The area felt safe as well.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 15 May 2024
Greetings Shannon,Thank you so much for taking the time to leave a review! we are pleased to hear that you enjoyed your stay with us! take care!

2/10 Terrible

Robert

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were an absolute disaster, stain carpets, mold all over the bathrooms, because of poor ventilation, and generally not clean
Stayed 2 nights in Apr 2024
Response from Hotel Management on 15 May 2024
Greetings Robert,Thank you for taking the time to leave feedback on your stay. I am very sorry to hear you did not enjoy your stay. This is not typical experience our guests report, and I apologize your stay felt short. I do hope we see you again in the future for a better experience. Safe travels!

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 3 nights in Mar 2024
Response from Hotel Management on 15 May 2024
Greetings Rob,Thank you so much for taking the time to leave a review! we are pleased to hear that you enjoyed your stay with us! take care!

6/10 Okay

Brandon

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Apart from a poor checkin experience (didn’t talk much and swiped my credit card without telling me what I’m being charge or about incidentals) my room was next to the elevators and they need to be greased badly. It was so noisy that I had to sleep with the TV on. Getting comfortable after dinner and drinks, we had to leave the room and go down flights of stairs to evacuate the building and stand in the cold and rain while the fire department inspected. I did not enjoy this stay. I most likely won’t be returning to this hotel.
Stayed 1 night in Apr 2024
Response from Jacob Greathouse on 14 Apr 2024
Thank you for taking the time review you experience. We strive to provide a memorable experience and appreciate guests' feedback to ensure that we continuously improve our guests' experience. We sincerely hope that you'll give us another opportunity to better serve you should you find yourself in the area again.

6/10 Okay

Angela, Stockton

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jacob Greathouse on 14 Apr 2024
Thank you for your feedback! we wish you safe travels ahead!

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jacob Greathouse on 14 Apr 2024
Glad you enjoyed your stay! Hope to do it all again.

2/10 Terrible

Bijal, Sayreville

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jacob Greathouse on 14 Apr 2024
Thank you for taking the time to review the BEI Hotel San Francisco. We strive to provide a memorable experience and appreciate guests' feedback to ensure that we continuously improve our guests' experience. We sincerely hope that you'll give us another opportunity to better serve you.

2/10 Terrible

al

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There’s homeless filled in the area. The carpet is full of stains and the walls aren’t clean.
Stayed 1 night in Apr 2024
Response from Jacob Greathouse on 14 Apr 2024
Thank you for taking the time to review the BEI Hotel San Francisco. We strive to provide a memorable experience and appreciate guests' feedback to ensure that we continuously improve our guests' experience. We sincerely hope that you'll give us another opportunity to better serve you.

2/10 Terrible

Nathan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Downstairs looks fancy but our room was dirty, had dog pee by the AC, small things were breaking. Our truck didn’t fit in the parking garage so we had to park across the street in a different parking garage. This hotel was also in the hood! Scared it’s going to get broken into overnight.
Stayed 1 night in Apr 2024
Response from Jacob Greathouse on 14 Apr 2024
Thank you for taking the time to review the BEI Hotel San Francisco. We strive to provide a memorable experience and appreciate guests' feedback to ensure that we continuously improve our guests' experience. We sincerely hope that you'll give us another opportunity to better serve you.

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but was super confused when I wake up to someone opening my door while I’m sleeping and closing it after I said “hello?!?” But besides that the hotel was super clean and staff was super amazing. Definitely recommend
Stayed 2 nights in Mar 2024
Response from Jacob Greathouse on 14 Apr 2024
Thank you for taking the time to review the BEI Hotel San Francisco. We strive to provide a memorable experience and appreciate guests' feedback to ensure that we continuously improve our guests' experience. We sincerely hope that you'll give us another opportunity to better serve you.

2/10 Terrible

Albert

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Jacob Greathouse on 14 Apr 2024
Thank you for taking the time to review the BEI Hotel San Francisco. We strive to provide a memorable experience and appreciate guests' feedback to ensure that we continuously improve our guests' experience. We sincerely hope that you'll give us another opportunity to better serve you.

6/10 Okay

Bin

Travelled with family
Disliked: Cleanliness, amenities
The sink was half clogged and the water drained very slowly . We have to turn off the water faucet after a few minutes for draining . The toilet had non-flushed tissue. Disappointed for this price. I paid $468 for two nights including $56 parking.
Stayed 2 nights in Mar 2024
Response from Jacob Greathouse on 14 Apr 2024
Thank you for taking the time to review the BEI Hotel San Francisco. We strive to provide a memorable experience and appreciate guests' feedback to ensure that we continuously improve our guests' experience. We sincerely hope that you'll give us another opportunity to better serve you.

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jacob Greathouse on 14 Apr 2024
Thank you for taking the time to review the BEI Hotel San Francisco. We strive to provide a memorable experience and appreciate guests' feedback to ensure that we continuously improve our guests' experience. We sincerely hope that you'll give us another opportunity to better serve you.

6/10 Okay

Kimberly

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities
It was OK. The neighborhood is pretty crappy and the hotel has no amenities and probably needs new carpet. It’s just a weird place.
Stayed 1 night in Mar 2024
Response from Jacob Greathouse on 14 Apr 2024
Thank you for taking the time to review the BEI Hotel San Francisco. We strive to provide a memorable experience and appreciate guests' feedback to ensure that we continuously improve our guests' experience. We sincerely hope that you'll give us another opportunity to better serve you.

10/10 Excellent

Vanessa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how the staff were so friendly!
Stayed 1 night in Mar 2024
Response from Hotel Management on 25 Mar 2024
Thank you for your feedback! we wish you safe travels ahead!

8/10 Good

Dennis

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotel Management on 25 Mar 2024
Thank you for your feedback! we wish you safe travels ahead!

2/10 Terrible

Lai fong

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on 25 Mar 2024
Thank you for your feedback! we wish you safe travels ahead!

2/10 Terrible

S

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel Management on 25 Mar 2024
Thank you for your feedback! we wish you safe travels ahead!

8/10 Good

Punam

Liked: Cleanliness, staff & service, property conditions & facilities
It was within walking distance to the place my conference was held - California Institute of Integral Studies.
Stayed 6 nights in Feb 2024
Response from Jacob Greathouse on 13 Mar 2024
We are so pleased that you enjoyed your experience with us! We appreciate you taking the time to review the BEI Hotel and will share your feedback with our staff. We hope you'll stay with us again when next in San Francisco

10/10 Excellent

Jose

Stayed 1 night in Mar 2024
Response from Jacob Greathouse on 14 Apr 2024
Glad you enjoyed your stay! Hope to do it all again.

10/10 Excellent

Hardy

Stayed 2 nights in Mar 2024
Response from Jacob Greathouse on 14 Apr 2024
Thank you for your feedback! we wish you safe travels ahead!

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jacob Greathouse on 7 Mar 2024
We are so pleased that you enjoyed your experience with us! We appreciate you taking the time to review the BEI Hotel and will share your feedback with our staff. We hope you'll stay with us again when next in San Francisco

4/10 Poor

rosaura

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Jacob Greathouse on 7 Mar 2024
Thank you for taking the time to review the BEI Hotel San Francisco. We strive to provide a memorable experience and appreciate guests' feedback to ensure that we continuously improve our guests' experience. We sincerely hope that you'll give us another opportunity to better serve you.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was pleased with my stay. Had a minor issue with the heater but maintenance came and took care of it in a timely manner and was very nice about it.
Stayed 1 night in Mar 2024
Response from Jacob Greathouse on 7 Mar 2024
Glad to see all wrongs were righted in a timely manner for you Joseph. Please think of us should you be in the area again.

8/10 Good

Francisco

Stayed 1 night in Mar 2024
Response from Hotel Management on 25 Mar 2024
Thank you for your feedback! we wish you safe travels ahead!

6/10 Okay

Michelle

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Only one elevator was working, room was very basic with stains on the carpet, a lot of things were out of order (ice machine, vending machines, elevators)
Stayed 1 night in Mar 2024
Response from Jacob Greathouse on 7 Mar 2024
Thank you for taking the time to provide feedback about your recent stay. I would like to apologies for not exceeding your expectations while staying with us. I will share your comments with my team so we can better ourselves. Again, my apologies and we look forward to servicing you in the future if your travel plans bring you back to San Francisco.

10/10 Excellent

DOMINIQUE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Place was nice. More working elevators would be great but the rooms were clean and the city view was great. Front desk staff was extremely helpful. There were some sketchiness going on outside so maybe onsite security would help with that.
Stayed 1 night in Mar 2024
Response from Jacob Greathouse on 7 Mar 2024
Glad you enjoyed your stay Dominique. Please think of us again should you be in our neighborhood again.

8/10 Good

Tammy

Stayed 1 night in Mar 2024
Response from Hotel Management on 25 Mar 2024
Thank you for your feedback! we wish you safe travels ahead!

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jacob Greathouse on 7 Mar 2024
Glad you enjoyed your stay! Hope to do it all again.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
They’re clearly in the midst on some renovations but once completely done this place will be amazing. It was a nice stay overall but be aware that the location isn’t in the greatest neighborhood. Nevertheless, the hotel was great.
Stayed 4 nights in Feb 2024
Response from Jacob Greathouse on 7 Mar 2024
Thank you for your review Michael. We appreciate your time and feedback, hope to host you again.

4/10 Poor

Lucas

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Jacob Greathouse on 7 Mar 2024
Sorry we failed to impress Lucas, We hope we have the opportunity to change your mind on the next visit.

10/10 Excellent

Gio

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay
Stayed 1 night in Feb 2024
Response from Jacob Greathouse on 26 Feb 2024
So glad you enjoyed your stay!

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and goes above and beyond to be helpful.
Stayed 2 nights in Feb 2024
Response from ~ Dorian on 19 Feb 2024
We are so pleased that you enjoyed your experience with us! We appreciate you taking the time to review the BEI Hotel and will share your feedback with our staff. We hope you'll stay with us again when next in San Francisco.

8/10 Good

Fei Li

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On first glance the room look minimalist elegant. On further inspection it was just minimal. No robe, no full length mirror, and the mattress was so light weight that it tilted whenever my husband sat or lie on one side. Otherwise it seemed clean, although the rug had stains, and it was easy to regulate the temperature and there was sufficient lighting. It was a comfortable enough stay.
Stayed 1 night in Feb 2024
Response from ~ Dorian on 19 Feb 2024
Thank you for taking the time to review the BEI Hotel San Francisco. We strive to provide a memorable experience and appreciate guests' feedback to ensure that we continuously improve our guests' experience. We sincerely hope that you'll give us another opportunity to better serve you.

2/10 Terrible

Erick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth $300 a jight
Just a bed and a table with 2 chairs. Carpets looked stained from body fluids. To make matters worse they only have 1 working elevator for the entire building. Not only is it a safety hazard but it took 10 -15 minutes to go up or down
Stayed 1 night in Feb 2024
Response from Jacob Greathouse on 17 Feb 2024
Thank you for taking the time to provide feedback about your recent stay. I would like to apologies for not exceeding your expectations while staying with us. I will share your comments with my team so we can better ourselves. Again, my apologies and we look forward to servicing you in the future if your travel plans bring you back to San Francisco.

8/10 Good

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was pretty perfect. Sucks that there was only one elevator working to where the service elevator had to be used. The elevators felt a little unsafe to use, but it is what it is. It's really nice that the Bart station is just a minute walk away. Lots of shops around. Oh and I wasn't able to adjust the temperature in my room so I had to leave it off because it got too cold. tbh i'd book a room there again.
Stayed 1 night in Feb 2024
Response from Jacob Greathouse on 16 Feb 2024
So glad you enjoyed your stay! Hope to do it again soon, be well!

2/10 Terrible

Daisuke

Disliked: Cleanliness, staff & service, property conditions & facilities
The area is unwalkable with all of the homeless people doing drugs right outside the door. The lobby is okay, but the rooms are sparse and depressing, especially for $200 a night. In our weeklong stay, only one of four elevators was working and it stopped at every floor in a jerking fashion, sparking the beginning of a fear of elevators for me. it’s just an awful place. Will never be back to the hotel or san Francisco for that matter.
Stayed 6 nights in Feb 2024
Response from Jacob Greathouse on 16 Feb 2024
Thank you for taking the time to provide feedback about your recent stay.I would like to apologies for not exceeding your expectations while staying with us.I will share your comments with my team so we can better ourselves.Again, my apologies as this isnt who we are or aspire to be.

4/10 Poor

Timothy

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad Business Stay
4 nights. Elevators didn’t work. No ammenities in the evening. Bar closes at 10. Minimal staff. Carpet in hallway and room are atrocious The only thing I had was a room on the terrace that at least I could step out
Stayed 4 nights in Feb 2024
Response from Jacob Greathouse on 16 Feb 2024
Thank you for taking the time to provide feedback about your recent stay.I would like to apologies for not exceeding your expectations while staying with us.I will share your comments with my team so we can better ourselves.Again, my apologies and we look forward to servicing you in the future if your travel plans bring you back to San Francisco.

10/10 Excellent

Forrest

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a good place to stay for a concert at the Bill Graham Auditorium
Stayed 1 night in Feb 2024
Response from Jacob Greathouse on 16 Feb 2024
We Love our BGA guests! Hope to do it all again sometime.

6/10 Okay

Verified traveller

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
not good
There were bed bugs in our room and we didn’t even notice till it was almost midnight and when we got moved to another room the heater in that room wasn’t working and when we finally got to the third room it was better but the heat wouldn’t stay in the room but at that point it was 1am and we just wanted to sleep. They “upgraded” the room but the only other compensation they did was refund the amenities fee for one day. On the second day out of the four elevators they had only one worked in the entire hotel. It took us almost 10 mins to get the 12th floor and the elevator was doing some terror tower ride experience and kept stopping in the middle of floors. This is the second time I have stayed at this hotel and I will not be going back.
Stayed 2 nights in Feb 2024
Response from Jacob Greathouse on 16 Feb 2024
Thank you for taking the time to provide feedback about your recent stay.I would like to apologies for not exceeding your expectations while staying with us.I will share your comments with my team so we can better ourselves. Again, my apologies for not hitting our mark and we look forward to redeeming ourselves in the future if your travel plans bring you back to San Francisco.

2/10 Terrible

Samantha

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This was one of the worst hotel experiences I have ever had. They have 4 elevators, but only 1 was running- and the safety license expired 5 YEARS ago!!! Being on the 12th floor, I LITERALLY had to wait over 20 minutes to get down to the lobby to grab my DoorDash order and back up. 20 minutes waiting for an elevator that made scary noises, and would drop at every floor even if it wasn’t opening the door. I got so motion sick I wasn’t sure I could take it. The vending machines were completely empty, and the bar was closed. So we were unable to get water, or snacks. No complimentary breakfast, and the cafe offered 3 muffins, 4 croissants, and some dry cereal, yogurt, and cup o noodles. Lots of alcohol available to purchase at 9:30am, but no water or soda available to purchase in the evening. My upgraded room consisted of carpets riddle with coffee stains, and window blinds that were shredded - do they allow pets in this hotel?? Bathroom door was a sliding piece of wood, offering no sound protection from the incredibly loud toilet and shower. No microwave in the room, but there is a shared microwave in the hallway everyone can use if you feel like standing in the hall while waiting for your food to heat up. “City View” gave a beautiful view of the graffiti on top on the neighboring buildings. The floor to ceiling windows provided no ventilation, so the room got super stuffy and uncomfortable. I couldn’t hear the neighbors, but could hear noise from the street from 12flr
Stayed 1 night in Feb 2024
Response from Jacob Greathouse on 16 Feb 2024
Thank you for taking the time to provide feedback about your recent stay.I would like to apologies for not exceeding your expectations while staying with us.I will share your comments with my team so we can better ourselves.Again, my apologies and we look forward to servicing you in the future if your travel plans bring you back to San Francisco.

4/10 Poor

Kaiden

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The beds were soft and comfortable but the room felt run down and old. There was a musty smell constant throughout the stay. And there was only one elevator in service for ten floors so it took 5 minutes to get onto or off your floor.
Stayed 2 nights in Feb 2024
Response from Jacob Greathouse on 16 Feb 2024
Thank you for taking the time to provide feedback about your recent stay.I would like to apologies for not exceeding your expectations while staying with us.I will share your comments with my team so we can better ourselves.Again, my apologies and we look forward to servicing you in the future if your travel plans bring you back to San Francisco.

6/10 Okay

Sara, Fair Oaks

Travelled with partner
Liked: Staff & service
The worse part was only one working elevator and the paper thin walls
Stayed 1 night in Feb 2024
Response from Jacob Greathouse on 16 Feb 2024
Thanks for taking the time to review your experience. I'm sorry we failed to impress, I will share this with our team in an effort to increase future stay satisfaction. Be well.