Thank you very much for staying with us. We hope you return again someday.

Dear Sergey, Thank you for returning to Best Western Plus Island Palms Hotel & Marina and for your kind rating. The highest compliment we can receive is a guest who keeps coming back time after time, and we are pleased we exceeded your expectations once again. Having said that, we understand that parking fees can be frustrating. We appreciate your input, as we always want to hear what would have enhanced your stay. We look forward to your next visit. Have a wonderful day, and travel safely.Barbara Thompson,General Manager

We appreciate your business and hope that you will return again someday. Have great summer!

Dear Robert, Thank you for being our guest at Best Western Plus Island Palms Hotel & Marina. We are pleased that we could provide you with an enriching stay. We appreciate your generous comments regarding our waterfront location with our incredible views and resort amenities, and we hope you will choose us every time your travels bring you to our area.Barbara ThompsonGeneral Manager

Dear Sabrina, Thank you for choosing Best Western Plus Island Palms Hotel & Marina and for your excellent review. It is a pleasure to know we exceeded all of your expectations and that you liked our friendly staff. We are also happy our location was perfect for your needs. Thank you again for your generous comments. We look forward to your next visit. Barbara ThompsonGeneral Manager

Thank you for the 5-star review!

We are happy to hear that! Thank you for the review.

Thank you for the 5-star review!

Dear Karole, Thank you for being our guest at Best Western Plus Island Palms Hotel & Marina. We are pleased that we could provide you with an enriching stay. We appreciate your generous rating, and we hope you will choose us every time your travels bring you to our area.Barbara ThompsonGeneral Manager

Dear Izabella, Thank you for sharing your recent experience at Best Western Plus Island Palms Hotel & Marina. We are thrilled to learn that you had an enjoyable stay with us. It brings us joy to hear that our associates provided enriching service throughout your visit, and we are delighted that you found our amenities to your liking. Your feedback regarding your experience with our cocktail lounge, Blue Wave Bar & Grill, warms our hearts. Thank you for your kind recommendation, and we eagerly anticipate the opportunity to welcome you back for another memorable stay.Barbara ThompsonGeneral Manager

Dear Greg, Thank you for staying at Best Western Plus Island Palms Hotel & Marina and for your excellent review. It is a pleasure to know we exceeded all of your expectations! With our waterfront location close to Ocean Beach, SeaWorld, and the San Diego Zoo, we love providing our guests with a great place to enjoy all that our city has to offer. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Barbara ThompsonGeneral Manager

Dear Diane, Thank you for sharing your recent experience at Best Western Plus Island Palms Hotel & Marina. We are delighted to learn that you found our oceanfront location perfect for your stay. We are also pleased that you appreciated our on-site full-service restaurant and bar, Cocktail lounge Blue Wave Bar & Grill, and that our associates were accommodating throughout your stay. We look forward to the opportunity to welcome you back and provide you with another exceptional experience.Barbara ThompsonGeneral Manager

Dear Christina, Thank you for sharing your recent stay at Best Western Plus Island Palms Hotel & Marina and for the detailed feedback on your experience. We are delighted to hear that you thoroughly enjoyed the pleasant ambiance of our property and found our restaurant to your satisfaction. It brings us joy to know that our associates provided attentive service, ensuring that your preferences were remembered and catered to throughout your stay. We are thrilled to read that you have already decided to stay with us again, and we look forward to having the pleasure of hosting you once more.Barbara ThompsonGeneral Manager

Thank you for staying with us!

Thank you for the 5 star review!

Thank you for the 5 star review!

Greetings Terry. Thank you for choosing Best Western Plus Island Palms Hotel and Marina for your recent stay. We are thrilled you enjoyed your time with us and the amenities we have for our guests around the property. We look forward to hosting you again next time you are in San Diego. Best, Benjamin Nelson

Greetings Michelle, Thank you for choosing Best Western Plus Island Palms Hotel & Marina for your recent stay in San Diego. We strive to exceed our guest's expectations and are thrilled to hear this nice comment. Thank you again for being our guest. See you next time you are in our lovely city. Best, Benjamin NelsonDirector of Guest Services

Dear Rolando, We are delighted we exceeded your expectations for an outstanding stay at Best Western Plus Island Palms Hotel & Marina, and we thank you for sharing your experience with other travelers. It was our pleasure having you as our guest, and we look forward to seeing you on your next visit to the area.Barbara ThompsonGeneral Manager

Dear Richard, Thank you for taking the time to share that your stay at Best Western Plus Island Palms Hotel & Marina was perfect in every way. We love receiving ratings like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Barbara ThompsonGeneral Manager

Dear Richard, Thank you for sharing about your experience at the Best Western Plus Island Palms Hotel & Marina. We are pleased to know our location worked well for your trip. With our waterfront location close to Ocean Beach, SeaWorld, and the San Diego Zoo, we love providing our guests with a great place to enjoy all that our city has to offer. We hope to welcome you back soon, and we wish you all the best with your travels. Barbara ThompsonGeneral Manager

Dear Bensalem, Thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and for sharing your feedback. It is a pleasure to know we exceeded all of your expectations! From our incredible views, oceanfront location, and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. We look forward to welcoming you back soon!Barbara ThompsonGeneral Manager

Thank you for staying with us, we hope you return again someday.

Dear Yolanda, We are delighted to hear that Best Western Plus Island Palms Hotel & Marina is your favorite place to stay! Our team takes great pride in providing exceptional service, and it's wonderful to know that you found our staff to be great. We strive to create a welcoming and comfortable atmosphere for all our guests, and your positive feedback serves as a testament to our efforts. Thank you for choosing to stay with us, and we look forward to welcoming you back to Best Western Plus Island Palms Hotel & Marina soon!Barbara ThompsonGeneral Manager

Unfortunately we do not guarantee early check in , we did however provide you with one at 2:45 pm. I hope you enjoyed the wedding.

Dear Michelle, We regret to hear about your recent experience at our hotel. It is concerning to learn that you encountered issues with your room reservation, particularly with the type of suite you were assigned and the delay in receiving your room. We apologize for any inconvenience this caused and understand your disappointment. Please rest assured that we take your feedback seriously and will address the issues raised to ensure that they do not reoccur in the future. We truly value your loyalty as a returning guest, and we hope to have the opportunity to regain your trust and welcome you back for a seamless and enjoyable stay in the future.Barbara ThompsonGeneral Manager

Dear Ronald, We are thrilled you had an excellent stay at Best Western Plus Island Palms Hotel & Marina, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Barbara ThompsonGeneral Manager

Dear Jonathan, We are thrilled you had an excellent stay at Best Western Plus Island Palms Hotel & Marina, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Barbara ThompsonGeneral Manager

Dear Mr. Ibarra, Thank you for sharing a review about your stay at Best Western Plus Island Palms Hotel & Marina. We are delighted to learn that you and your family enjoyed your time with us. It brings us joy to hear that our associates, especially in our onsite restaurant, Blue Wave Bar and Grill, went above and beyond to uplift your son's mood. We are pleased that their efforts positively impacted your experience, and we will be sure to pass along your kind words to our team. We value your feedback and look forward to welcoming you and your family back for another memorable stay.Barbara ThompsonGeneral Manager

Dear Giuseppe, Thank you for the outstanding review of your stay at Best Western Plus Island Palms Hotel & Marina. It is a pleasure to know we exceeded all of your expectations! From our incredible views and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. It was our pleasure accommodating you, and we look forward to your next visit with us.Barbara ThompsonGeneral Manager

Dear Richard, Thank you for the rating of Best Western Plus Island Palms Hotel & Marina. It is a pleasure to know we exceeded all of your expectations! From our incredible views and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. We are delighted your stay was perfect in every way, and we look forward to your next visit with us.Barbara ThompsonGeneral Manager

Dear Margarita, Thank you so much for the thoughtful review. We work hard to deliver an excellent stay, so we appreciate you highlighting all the positive aspects of your stay. We are particularly glad that you enjoyed your peaceful and comfortable accommodations. Thank you for being our guest at Best Western Plus Island Palms Hotel & Marina, and we hope that you will stay with us again.Barbara ThompsonGeneral Manager

Dear Anila, Thank you for the excellent review of your stay at Best Western Plus Island Palms Hotel & Marina. We appreciate you pointing out our convenient location in San Diego, CA’s idyllic Shelter Island neighborhood. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Barbara ThompsonGeneral Manager

Dear Eric, Thank you for your thoughtful review about your stay at Best Western Plus Island Palms Hotel & Marina, a refreshing retreat in San Diego, CA’s idyllic Shelter Island neighborhood. Thank you again for your feedback, and we look forward to your next visit.Barbara ThompsonGeneral Manager

Dear Nicolas, Thank you for your feedback of your stay at Best Western Plus Island Palms Hotel & Marina. We are delighted to hear that you found our property beautiful and enjoyed the stunning views. We strive to provide our guests with a memorable experience, and we are thrilled that you appreciate the beauty of our surroundings. We hope to welcome you back for another enjoyable stay in the future.Barbara Thompson,General Manager

Dear Jeanna, Thank you for taking the time to share your experience with Best Western Plus Island Palms Hotel & Marina! We are thrilled to hear that you found great value in your stay and that you enjoyed the beautiful room overlooking the Marina. It sounds like you had a wonderful time exploring the island and nearby attractions. We appreciate your kind words and are delighted to hear that you would choose to stay with us again. We look forward to welcoming you back for another fantastic stay in the future.Barbara Thompson,General Manager

Dear Lois, Thank you for your feedback! We are thrilled to hear that you enjoyed your stay in our bayside units and that you found the balcony to offer a superb view of downtown and plenty of action on the bay. We are delighted that you had a positive dining experience at our poolside restaurant and that you found many good dining and happy hour options within walking distance. It is fantastic to know that you found our team members to be exceptional. We are honored that you have chosen to stay with us for the third time and that you love Shelter Island. We can't wait to welcome you back for another wonderful stay in the future.Barbara Thompson,General Manager

Dear Maria, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Best Western Plus Island Palms Hotel & Marina. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. Thank you for your patronage, and we hope that we will have a chance to host you again in the future.Barbara ThompsonGeneral Manager

Dear Shannon, Thank you for sharing your recent experience at Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you enjoyed our well-equipped accommodations and relaxing pillow-top mattresses. Our breathtaking views are truly spectacular, and we love that this helped to make your stay extra memorable. Thank you for sharing that you will be returning in the future, and we look forward to welcoming you back.Barbara ThompsonGeneral Manager

Dear Christine, Thank you for providing feedback on your experience. Exceptional service and well-maintained accommodations for every guest are our highest priority, so we apologize that you had an unsatisfactory experience. We completely understand your frustration and the inconvenience this caused you. We have shared your comments with the appropriate individuals and will work diligently to ensure we are more consistent in our delivery. We are very grateful for your patience and hope to have the opportunity to welcome you again so we can show you our devotion to seamless experiences.Barbara ThompsonGeneral Manager

Dear John, Thank you for choosing Best Western Plus Island Palms Hotel & Marina. It is good to read that we exceeded all of your expectations and that you especially enjoyed the amazing views of the marina. We loved having you as our guest and are excited to have the opportunity to welcome you back on a future visit.Barbara Thompson,General Manager

Dear Jason, Thank you for reviewing your recent stay at Best Western Plus Island Palms Hotel & Marina. We are pleased to know that you had a good time with us and that our thoughtful associates exceeded your expectations. Thank you for sharing your review with fellow travelers and for your excitement about returning; we look forward to your next visit.Barbara ThompsonGeneral Manager

Thank you for the great review.

Thank you for the great review!

Thank you for the wonderful review.

Dear Edmundo, Thank you for choosing Best Western Plus Island Palms Hotel & Marina. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Barbara ThompsonGeneral Manager

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

Thank you so much for returning and the wonderful review!